Best Genesys AppFoundry Marketplace - Page 13

TCPA Safe Harbor Solutions including Litigator Scrub

Agents who use the Integration Dialer can easily combine the power of the Contact Center Compliance scrubbing engine into their PureCloud and PureConnect experience. Perform bulk list cleansing to stay compliant with TCPA and DNC laws and regulations. Leverage our integration with Priority Dialing (Just-In-Time) to identify cell phones, land lines, reassigned numbers, and remove serial litigants from your data in real-time. Simplify state holiday and calling time restrictions with up to the minute data.

Tenfold for Bullhorn

Tenfold NextGen CTI enables companies that use Genesys and Bullhorn to increase productivity, improve customer experience and make better business decisions with meaningful data.

Tenfold for Microsoft Dynamics

Tenfold NextGen CTI enables companies that use Genesys and Microsoft Dynamics to increase productivity, improve customer experience and make better business decisions with meaningful data.

Tenfold for ServiceNow

Next Generation CTI. Recognize and respond to your customers at the moment of interaction

The Conversation Hub

The Conversation Hub is the world’s first Conversation Quality Support Platform

Topbox Connector

Connect your Genesys Cloud environment with Topbox for real-time AI driven contact center analytics are curated and contextualized from an enterprise scale, down to single customer interactions

Trendzact CRM-PEF Connector

Trendzact CRM-PEF Connector embeds Genesys Cloud softphone natively into Trendzact CRM. Inbound are routed using our proprietary rules engine with multiple CRM data dips. Click-to-call outcalls automatically syncs the call details & disposition.

USD Connector

The WDE Connector for Microsoft Unified Service Desk (USD is a solution designed to seamlessly integrate Genesys Workspace Desktop Edition (WDE with Microsoft Dynamics through USD. This integration provides contact center agents with real-time access to comprehensive customer data, enhancing their ability to deliver efficient and personalized service. By minimizing the need for extensive customization, the WDE Connector reduces integration costs and allows businesses to maintain control within the Genesys environment. It effectively bridges the gap between customer relationship management (CRM systems and contact center operations, ensuring that agents have the necessary information to achieve first-call resolution. Key Features and Functionality: - Multichannel Readiness: Supports various communication channels, enabling agents to manage multiple interactions seamlessly. - Multiple Dynamics Sessions: Allows concurrent management of multiple Microsoft Dynamics sessions, enhancing agent productivity. - Keep Alive Protocol: Ensures continuous communication between WDE and USD sessions, maintaining system stability. - EventHandler Processing: Facilitates screen pop-ups based on attached data or Automatic Number Identification (ANI, providing agents with immediate access to relevant customer information. - Command Processing: Enables execution of commands such as making calls, attaching data, and custom commands directly from the CRM interface. - Interaction Management: Supports handling multiple interactions within USD without loss of data, even during system restarts. - Compatibility: Operates with Genesys version 8 and above, ensuring broad applicability. Primary Value and Problem Solved: The WDE Connector addresses the challenge of integrating CRM systems with contact center solutions without incurring significant customization costs. By providing real-time access to customer data, it empowers agents to deliver prompt and efficient service, thereby enhancing customer satisfaction. The solution's client-side integration architecture offers scalability, fault tolerance, reliability, bidirectional control, flexibility, and ease of deployment. This ensures that contact centers can operate smoothly without the risk of system-wide failures, even if individual components experience issues. Ultimately, the WDE Connector streamlines operations, reduces integration expenses, and improves the overall efficiency of customer service teams.

Verbio Voice Biometrics

Using the unique characteristics of voice, via speech recognition, to authenticate customers in a single step at call centers. Secure and without the need for a pin or password or lengthy agent interaction. How do you choose the right way to identify and authenticate your customers at the call and contact center? You choose a technology which is secure and your customers want to adopt – because it is quick to use, without the need of passwords, or keypad inputs. It also removes the frustration of agents asking lots of security questions. Verbio Voice Biometrics is secure, fast and easy to use. No need for passwords or lengthy interactions. Use the unique identity of your customers' voice. Verbio’s Voice Biometrics is being used within some of the largest banks globally. It has been widely adopted by this industry, not only because customers’ enjoy authenticating in this way, but for its unique ability to detect and stop attempts at identity theft, with banks being the most exposed to fraud attempts.

VideoChat Connector

Appxconnect is a no-code Integration platform for your CRM with Genesys Cloud. Configure and get started in under 5 minutes adding the rich communication features of Genesys Cloud within your Dynamics 365 CRM.

Visualizer

Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency, and save time and money.

Voci Voicemail Transcription for PureConnnect

Voci collaborates with trusted partners and providers whose quality products and services implement our AI-driven solutions. The integration of our innovative technology with their expertise meets the unique needs of customers and opens doors to more opportunities for both parties.

Voicebase

VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capabilities from customer calls and text channels. Built with proprietary speech engines and natural language processing (NLP), our AI-Powered speech analytics solutions give analysts, business owners, and developers the ability to extract, organize, and visualize data across the entire enterprise. Our customers use our solutions to automatically redact sensitive data for compliance, analyze the voice of the customer, discover insights to lower call center costs, and more.

Average Rating: 5.0/5.0

Total Reviews: 1

Voice Branding

Voice Branding by GM Voices ensures your caller experience is consistent with your brand image. The first channel that touches your customer deserves a crisp, professional talent selected from a wide variety of styles, voices, and languages.

Voicemailer for PureConnect

Interaction Voicemail Player is a standalone desktop application designed to streamline voicemail management across various email platforms, including Microsoft Outlook, Gmail, IBM Notes, and Novell GroupWise. It delivers voicemail messages as .wav file attachments, allowing users to access and manage their voicemails directly from their email clients or through the Customer Interaction Center client interface. Key Features and Functionality: - Unified Interface: Provides a consistent user experience for managing voicemails across supported email platforms. - Direct Playback: Enables users to play voicemail messages directly from their email inbox using the Interaction Voicemail Player or their default audio player. - Voicemail View Integration: Offers a dedicated Voicemail view within the CIC client, allowing users to display, listen to, and manage voicemail messages efficiently. - Message Waiting Indicator: Notifies users of unheard voicemail messages through a visual indicator, ensuring timely attention to new messages. - Playback Control: Allows users to control the playback of voicemail messages, including play, pause, and stop functions, directly from the email attachment or within the Voicemail view. Primary Value and User Benefits: Interaction Voicemail Player enhances communication efficiency by centralizing voicemail management within users' existing email environments. By delivering voicemails as email attachments, it simplifies access and ensures that important messages are promptly received and addressed. The integration with the CIC client and the provision of a unified interface across multiple email platforms reduce the complexity associated with managing voicemails, thereby improving productivity and responsiveness in professional settings.