Total Products under this Category: 206
Last updated: September 26, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Syndeo g-Connect is an AI-powered communication platform which makes it easy for businesses to engage with customers via the messaging apps they already use on a daily basis.
The System Report Handler for PureConnect is a specialized tool designed to enhance the reporting capabilities within the Customer Interaction Center (CIC environment. It automates the execution of reporting tasks by integrating seamlessly with the CIC reporting system, thereby streamlining the generation and management of reports. Key Features and Functionality: - Automated Report Execution: Utilizes handler steps to invoke the I3RunCrReport executable within the CIC environment, passing necessary parameters via a named pipe for efficient report generation. - Synchronous Operation: Operates synchronously, awaiting completion codes from report executions to ensure accurate and timely reporting. - Resource Management: Limits concurrent report executions to five instances to maintain system performance, with a timeout mechanism to handle prolonged executions. - Error Handling: Incorporates safeguards to terminate reports exceeding a ten-minute execution time, preventing potential system degradation and addressing issues like unresponsive processes. Primary Value and User Benefits: The System Report Handler addresses the need for efficient and reliable report generation within the PureConnect platform. By automating reporting tasks and managing system resources effectively, it ensures that organizations can produce timely and accurate reports without compromising system performance. This automation reduces manual intervention, minimizes errors, and enhances the overall efficiency of contact center operations.
TACTAL is a patented, cloud-based communication solution developed by i-Comm Connect, designed to enhance customer engagement by enabling real-time, secure voice interactions directly through a business's digital platforms. By integrating a simple call button into websites, mobile apps, or digital marketing materials, TACTAL allows customers to connect instantly with live representatives without the need for downloads or plugins. This seamless integration not only improves the customer experience but also significantly reduces telecommunication costs associated with traditional toll-free numbers. Key Features and Functionality: - Instant Web-Based Calling: Customers can initiate voice calls directly from a company's digital touchpoints, facilitating immediate communication without leaving the platform. - Visual Directory: A user-friendly interface that guides customers to the appropriate department or individual, streamlining the communication process and eliminating the need for complex IVR systems. - Data Analytics and Tracking: TACTAL captures essential caller data, including location and device information, enabling businesses to offer personalized and proactive customer support. - CRM and Contact Center Integration: Seamless integration with existing CRM systems and contact center solutions allows for efficient call routing and access to customer profiles, enhancing service quality. - Cost Efficiency: By leveraging VoIP technology, TACTAL reduces telephony expenses, offering a cost-effective alternative to traditional communication methods. Primary Value and User Solutions: TACTAL addresses the critical need for businesses to provide accessible, efficient, and secure communication channels for their customers. By embedding a call button directly into digital platforms, it eliminates barriers to communication, ensuring customers can reach support effortlessly. This not only enhances customer satisfaction and loyalty but also streamlines internal processes by directing inquiries to the appropriate channels. Additionally, the reduction in telecommunication costs and the ability to capture valuable customer data position TACTAL as a strategic tool for businesses aiming to optimize their customer service operations and drive growth.
Agents who use the Integration Dialer can easily combine the power of the Contact Center Compliance scrubbing engine into their PureCloud and PureConnect experience. Perform bulk list cleansing to stay compliant with TCPA and DNC laws and regulations. Leverage our integration with Priority Dialing (Just-In-Time) to identify cell phones, land lines, reassigned numbers, and remove serial litigants from your data in real-time. Simplify state holiday and calling time restrictions with up to the minute data.
Tenfold NextGen CTI enables companies that use Genesys and Bullhorn to increase productivity, improve customer experience and make better business decisions with meaningful data.
Tenfold NextGen CTI enables companies that use Genesys and Microsoft Dynamics to increase productivity, improve customer experience and make better business decisions with meaningful data.
Next Generation CTI. Recognize and respond to your customers at the moment of interaction
The Conversation Hub is the world’s first Conversation Quality Support Platform
Connect your Genesys Cloud environment with Topbox for real-time AI driven contact center analytics are curated and contextualized from an enterprise scale, down to single customer interactions
Trendzact CRM-PEF Connector embeds Genesys Cloud softphone natively into Trendzact CRM. Inbound are routed using our proprietary rules engine with multiple CRM data dips. Click-to-call outcalls automatically syncs the call details & disposition.
The WDE Connector for Microsoft Unified Service Desk (USD is a solution designed to seamlessly integrate Genesys Workspace Desktop Edition (WDE with Microsoft Dynamics through USD. This integration provides contact center agents with real-time access to comprehensive customer data, enhancing their ability to deliver efficient and personalized service. By minimizing the need for extensive customization, the WDE Connector reduces integration costs and allows businesses to maintain control within the Genesys environment. It effectively bridges the gap between customer relationship management (CRM systems and contact center operations, ensuring that agents have the necessary information to achieve first-call resolution. Key Features and Functionality: - Multichannel Readiness: Supports various communication channels, enabling agents to manage multiple interactions seamlessly. - Multiple Dynamics Sessions: Allows concurrent management of multiple Microsoft Dynamics sessions, enhancing agent productivity. - Keep Alive Protocol: Ensures continuous communication between WDE and USD sessions, maintaining system stability. - EventHandler Processing: Facilitates screen pop-ups based on attached data or Automatic Number Identification (ANI, providing agents with immediate access to relevant customer information. - Command Processing: Enables execution of commands such as making calls, attaching data, and custom commands directly from the CRM interface. - Interaction Management: Supports handling multiple interactions within USD without loss of data, even during system restarts. - Compatibility: Operates with Genesys version 8 and above, ensuring broad applicability. Primary Value and Problem Solved: The WDE Connector addresses the challenge of integrating CRM systems with contact center solutions without incurring significant customization costs. By providing real-time access to customer data, it empowers agents to deliver prompt and efficient service, thereby enhancing customer satisfaction. The solution's client-side integration architecture offers scalability, fault tolerance, reliability, bidirectional control, flexibility, and ease of deployment. This ensures that contact centers can operate smoothly without the risk of system-wide failures, even if individual components experience issues. Ultimately, the WDE Connector streamlines operations, reduces integration expenses, and improves the overall efficiency of customer service teams.
Using the unique characteristics of voice, via speech recognition, to authenticate customers in a single step at call centers. Secure and without the need for a pin or password or lengthy agent interaction. How do you choose the right way to identify and authenticate your customers at the call and contact center? You choose a technology which is secure and your customers want to adopt – because it is quick to use, without the need of passwords, or keypad inputs. It also removes the frustration of agents asking lots of security questions. Verbio Voice Biometrics is secure, fast and easy to use. No need for passwords or lengthy interactions. Use the unique identity of your customers' voice. Verbio’s Voice Biometrics is being used within some of the largest banks globally. It has been widely adopted by this industry, not only because customers’ enjoy authenticating in this way, but for its unique ability to detect and stop attempts at identity theft, with banks being the most exposed to fraud attempts.
Appxconnect is a no-code Integration platform for your CRM with Genesys Cloud. Configure and get started in under 5 minutes adding the rich communication features of Genesys Cloud within your Dynamics 365 CRM.
Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency, and save time and money.
Voci collaborates with trusted partners and providers whose quality products and services implement our AI-driven solutions. The integration of our innovative technology with their expertise meets the unique needs of customers and opens doors to more opportunities for both parties.
