Best Genesys AppFoundry Marketplace - Page 10

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Rivet's entertaining stories keep your customers on the line up to 23% longer than music. 77% of callers say that valuing their time is the most important thing a company can do to provide great customer service

nGAGEMENT

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.

Average Rating: 4.0/5.0

Total Reviews: 11

Notifyer

Notifyer is a mobile application powered by Slidy backend services to enable users to subscribe to notification rules and metrics they are interested in monitoring. Notifyer brings some truly unique notification management and actions to mobile users that want to get real time visibility over business as well as technical rules and metrics.

Nova.Chats

Nova.ChatsConnector for Genesys PureEngage – is an unique platform that aggregates messages across all channels: WhatsApp, WeChat, Facebook Messenger, Viber, Telegram, Instagram, etc. and extends standard chat option for Genesys PureConnect or PureEngage. Our solution allows you to get instant messaging in your business.

Nova.Webcalls

Earlier, in WEB-browsers there was no built-in audio / video calls support, so all had to use third-party plug-ins or develop their own mobile application. Now, everyone from your site can call you directly using only a Browser, just place a button “Call me from the site”.

Omni Authentication

Managing a contact center can be very challenging, and expensive… and it’s not always easy to maintain the highest customer satisfaction… not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can.

Operative Intelligence

Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a single minute of human oversight. As the market’s only done-for-you, AI-powered speech & text analytics platform, OI can automatically identify: - The exact reasons why customers are contacting in their own words and in real-time - The volume, cost, sentiment, customer satisfaction and resolution of every contact - The root cause of customer pain points and repeat contacts - Exactly which inquiries can be automated with a built in business case ($) - What is driving changes in metrics i.e. Why is AHT increasing? - Agent Effectiveness for 100% of interactions - Agent performance by Inquiry type - Automated Quality Assessments - Operative Intelligence helps you save thousands of hours of human powered manual analysis/observations and improve customer experiences faster. Operative Intelligence requires no new or specialized resources and real-time insights are live in 2 weeks.

Average Rating: 4.7/5.0

Total Reviews: 3

Package Deployment Tool

Package Deployment Tool deploys any shared package in a few clicks. Select the location, the package, the Genesys Application you want to update, optionally customize the deployment and just click 'Go'. The whole process of downloading software, updating the Genesys configuration is carried automatically.

Prime Contact

Prime Contact specializes in contact center solutions. Our aim is to provide you with the best expertise for your customer contact center. With our extensive knowledge and experience of Genesys based contact centers, Prime Contact can help your company find and implement the right solution.

Prompt Recorder for PureConnect

With Prompt Recorder by Avtex, you can now create new or update existing prompts from your phone. You can also dial directly into Interaction Attendant and record your prompts. Having this capability makes it easy to allow voice talent to make new prompts without giving out access to sensitive IVR configurations.

Pump

Pump is a top-of-the-line performance and load testing system for SIP-based telephony environments. Unlike existing systems, Pump is simple, affordable, scalable, and agile. Pump performance and load testing provides a superior testing program to ensure your contact centre application delivers a quality experience for the customer.

Average Rating: 4.3/5.0

Total Reviews: 2

PureCloud for Sugar CRM

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

QuickPivot

QuickPivot's Customer Data Platform allows marketers to aggregate, clean, mine and unify their data in such a way that marketers can finally have a 360° view of the customer. With this unified view of the customer, marketers can provide true one-to-one personalization for their customers. So, what makes us unique? We excel at making customer data actionable. With QuickPivot, marketers have the ability to seamlessly create and extend segmented customer data into the most intuitive campaign planning tool on the market, and then execute cross-channel campaigns through our integrated ESP. We also offer the only customer data platform that can easily segment your catalog and direct mail customer data into a full mail plan, seamlessly bringing all offline and digital data together. Truly, no more silos. This is why top marketers chose QuickPivot as their trusted customer data management and marketing partner.

Average Rating: 5.0/5.0

Total Reviews: 1

QuickSummary

QuickSummary is an advanced application designed to enhance contact center operations by automatically summarizing and categorizing transcribed call data. By leveraging proprietary machine learning technology, it enables businesses to efficiently analyze customer interactions, uncover hidden needs, and drive service and operational improvements. Unlike traditional rule-based engines, QuickSummary offers rapid deployment and significantly reduces operational burdens. Key Features and Functionality: - Automated Summarization and Classification: QuickSummary processes transcribed call data to generate concise summaries and categorize interactions, facilitating quick understanding of customer conversations. - Customizable Editing Tools: Users can input training data tailored to their specific business needs, enhancing the accuracy of summaries and classifications. - Drill-Down Capabilities: The application allows users to delve into summaries and original transcripts using keywords and classification results, providing deeper insights into customer interactions. Primary Value and Solutions Provided: QuickSummary empowers organizations to harness customer feedback effectively, leading to improved service quality and operational efficiency. By automating the summarization and classification of call data, it reduces post-call processing time, standardizes response records, and supports agent training initiatives. This results in a more streamlined contact center operation and a better understanding of customer needs.

Recording Transcriptions for PureConnect

This customization to PureConnect can be used to request transcription of voicemails in real time, to add to the body of the email when the voicemail is delivered.