# Best Genesys AppFoundry Marketplace - Page 10

## How Many Genesys AppFoundry Marketplace Products Does G2 Track?

**Total Products under this Category:** 211

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Genesys AppFoundry Marketplace Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,200+ Authentic Reviews
- 211+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-08-04T12%3A10%3A07Z&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace%3Fpage%3D10&secure%5Btoken%5D=db84cf4b5cf5fdaf150f9ed02ded1e3f07614b41934f43d4abd730a07806bfac&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [Mobile Office for Genesys](https://www.g2.com/products/mobile-office-for-genesys/reviews)

Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry.

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Mobile Office for Genesys?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)
- **Ease of Setup:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Mobile Office for Genesys?

- **Seller:** [ideal systems](https://www.g2.com/sellers/ideal-systems)
- **Year Founded:** 1997
- **HQ Location:** Vilvoorde, BE
- **Twitter:** @idealsystems  
75 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3141288b16241b25c3286879c50c79ef05c0166c5c1558e5b9daf4cc80e67709&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fideal-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Small

#### What Do G2 Reviewers Say About Mobile Office for Genesys?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Mobile Office for Genesys to be **easy to use** , providing a seamless mobile experience with full functionality.
- Users commend the **platform quality** of Mobile Office, enabling full queue features and a stable, user-friendly experience.
- Users value the **complete Genesys Cloud experience** on mobile, enhancing call handling with stability and ease of use.
- Users commend the **reliability** of Mobile Office for Genesys, highlighting its stability and ease of use on mobile devices.
- Users find Genesys Mobile Office to be a **simple extension** that enhances functionality away from their desks.

#### What Are Recent G2 Reviews of Mobile Office for Genesys?

**["Genesys Cloud in your pocket: real-time visibility and control from anywhere"](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12305171)**

**Rating:** 5.0/5.0 stars

_— Fortunato F._

[Read full review](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12305171)

**["Stable, Easy-to-Use Mobile Queue Handling with Powerful Call Features"](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12292880)**

**Rating:** 5.0/5.0 stars

_— Alexandra M._

[Read full review](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12292880)

### [M-Talk](https://www.g2.com/products/m-talk/reviews)

M-Talk is an advanced chat system optimized for contact center operations, enabling seamless integration of web, LINE, and proprietary app inquiries into a unified management platform. By connecting with Genesys Cloud, M-Talk facilitates a cohesive support experience by integrating sophisticated chat capabilities with telephony services. This integration allows for efficient agent status management and consolidated reporting, providing a comprehensive overview of all communication channels. Key Features and Functionality: - Unified Inquiry Management: Consolidates customer interactions from web, LINE, and proprietary applications into a single interface, streamlining the support process. - Seamless Chat and Telephony Integration: Enables agents to transition from chat to voice calls effortlessly, ensuring a consistent and efficient customer support experience. - Agent Status Management: Provides tools for monitoring and controlling agent statuses, enhancing operational efficiency and resource allocation. - Integrated Reporting: Combines chat and telephony data into unified reports, offering comprehensive insights into customer interactions and agent performance. - Bot Integration: Supports the incorporation of bots to blend human and automated services, enhancing response times and service availability. Primary Value and User Solutions: M-Talk addresses the challenge of managing multiple communication channels by providing a centralized platform that integrates chat and telephony services. This integration ensures a consistent and efficient support experience for customers while offering agents the tools to manage interactions effectively. By unifying various communication channels and incorporating automation through bot integration, M-Talk enhances operational efficiency, reduces response times, and improves overall customer satisfaction.

#### Who Is the Company Behind M-Talk?

- **Seller:** [M-Talk](https://www.g2.com/sellers/m-talk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [News on hold](https://www.g2.com/products/news-on-hold/reviews)

Rivet's entertaining stories keep your customers on the line up to 23% longer than music. 77% of callers say that valuing their time is the most important thing a company can do to provide great customer service

#### Who Is the Company Behind News on hold?

- **Seller:** [Rivet Radio](https://www.g2.com/sellers/rivet-radio)
- **Year Founded:** 2012
- **HQ Location:** Evanston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=77e47f2728cd84dcd605f145088b99a83129a7448397fdc7b3cb2c4788a87321&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frivet360&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

### [nGAGEMENT](https://www.g2.com/products/ngagement/reviews)

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.

**Average Rating:** 4.0/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate nGAGEMENT?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind nGAGEMENT?

- **Seller:** [nGUVU](https://www.g2.com/sellers/nguvu)
- **Year Founded:** 2013
- **HQ Location:** Montreal, CA
- **Twitter:** @NGUVU  
75 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5d0039915484a25e11eb16780aa7d32d7b91caff12b310962ce45ffb677a109&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479640%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 45% Small, 36% Medium

#### What Are Recent G2 Reviews of nGAGEMENT?

**["Its wonderful using nGagement"](https://www.g2.com/survey_responses/ngagement-review-8511281)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/ngagement-review-8511281)

**["Revolutionising Coding Learning with interactive Features,."](https://www.g2.com/survey_responses/ngagement-review-9052409)**

**Rating:** 4.0/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/ngagement-review-9052409)

### [Notifyer](https://www.g2.com/products/notifyer/reviews)

Notifyer is a mobile application powered by Slidy backend services to enable users to subscribe to notification rules and metrics they are interested in monitoring. Notifyer brings some truly unique notification management and actions to mobile users that want to get real time visibility over business as well as technical rules and metrics.

#### Who Is the Company Behind Notifyer?

- **Seller:** [CC Expertise Ltd](https://www.g2.com/sellers/cc-expertise-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Nova.Chats](https://www.g2.com/products/nova-chats/reviews)

Nova.ChatsConnector for Genesys PureEngage – is an unique platform that aggregates messages across all channels: WhatsApp, WeChat, Facebook Messenger, Viber, Telegram, Instagram, etc. and extends standard chat option for Genesys PureConnect or PureEngage. Our solution allows you to get instant messaging in your business.

#### Who Is the Company Behind Nova.Chats?

- **Seller:** [Nova IT](https://www.g2.com/sellers/nova-it-500fe880-ffe5-4884-964c-7ee01d1f658a)
- **Year Founded:** 1990
- **HQ Location:** St Marys, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=60fc0df2300c6c5721e51d261af01c238cbe71b1aa72d52c1beebd5208a6175f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnova-employment_2%2F%3ForiginalSubdomain%3Dau&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

### [Nova.Webcalls](https://www.g2.com/products/nova-webcalls/reviews)

Earlier, in WEB-browsers there was no built-in audio / video calls support, so all had to use third-party plug-ins or develop their own mobile application. Now, everyone from your site can call you directly using only a Browser, just place a button “Call me from the site”.

#### Who Is the Company Behind Nova.Webcalls?

- **Seller:** [Nova IT](https://www.g2.com/sellers/nova-it-500fe880-ffe5-4884-964c-7ee01d1f658a)
- **Year Founded:** 1990
- **HQ Location:** St Marys, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=60fc0df2300c6c5721e51d261af01c238cbe71b1aa72d52c1beebd5208a6175f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnova-employment_2%2F%3ForiginalSubdomain%3Dau&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

### [Omni Authentication](https://www.g2.com/products/omni-authentication/reviews)

Managing a contact center can be very challenging, and expensive… and it’s not always easy to maintain the highest customer satisfaction… not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can.

#### Who Is the Company Behind Omni Authentication?

- **Seller:** [AdvaTel](https://www.g2.com/sellers/advatel)
- **HQ Location:** Victoria, Australia
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [onStage SE bridge](https://www.g2.com/products/onstage-se-bridge/reviews)

onStage SE Bridge, is able to perform a robust integration between PureCloud and customers’ systems or services, whether they are on premise or in the cloud. It gives customers and partners a replacement solution for Genesys Bridge, by guaranteeing the reliability and security of the integration environment.

#### Who Is the Company Behind onStage SE bridge?

- **Seller:** [onStage](https://www.g2.com/sellers/onstage)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Operative Intelligence](https://www.g2.com/products/operative-intelligence/reviews)

Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a single minute of human oversight. As the market’s only done-for-you, AI-powered speech & text analytics platform, OI can automatically identify: - The exact reasons why customers are contacting in their own words and in real-time - The volume, cost, sentiment, customer satisfaction and resolution of every contact - The root cause of customer pain points and repeat contacts - Exactly which inquiries can be automated with a built in business case ($) - What is driving changes in metrics i.e. Why is AHT increasing? - Agent Effectiveness for 100% of interactions - Agent performance by Inquiry type - Automated Quality Assessments - Operative Intelligence helps you save thousands of hours of human powered manual analysis/observations and improve customer experiences faster. Operative Intelligence requires no new or specialized resources and real-time insights are live in 2 weeks.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Operative Intelligence?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)
- **Ease of Setup:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Operative Intelligence?

- **Seller:** [Operative Intelligence](https://www.g2.com/sellers/operative-intelligence)
- **Year Founded:** 2019
- **HQ Location:** Los Angeles, US
- **LinkedIn® Page:** [au.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4d431f9aa85141daf21d0be59102aca6bdfc42ffbc5c6c637f83e39143b5195&secure%5Burl%5D=https%3A%2F%2Fau.linkedin.com%2Fcompany%2Foperative-intelligence&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Operative Intelligence?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** and implementation of Operative Intelligence, making data insights accessible and hassle-free.
- Users highlight the **easy implementation** of Operative Intelligence, significantly enhancing their ability to derive valuable insights seamlessly.
- Users value the **easy setup** of Operative Intelligence, enabling seamless integration and swift implementation for better insights.
- Users value the **ease of use and implementation** of Operative Intelligence, enhancing their ability to unlock customer insights.
- Users highlight the **variety of features** in Operative Intelligence, enhancing their ability to extract valuable customer insights.

##### Cons

- Users express concerns about **accuracy issues** due to reliance on high-quality data for insights in Operative Intelligence.
- Users find the **high pricing** of Operative Intelligence potentially burdensome for smaller businesses looking to invest.
- Users feel the pricing of Operative Intelligence might be **high for some businesses** , limiting its accessibility and adoption.
- Users express concerns about **inaccuracy** in customer insights due to reliance on quality data for analysis.
- Users express concerns about **inaccurate data analysis** affecting insights and decision-making in Operative Intelligence.

#### What Are Recent G2 Reviews of Operative Intelligence?

**["efficiency and accuracy."](https://www.g2.com/survey_responses/operative-intelligence-review-9907945)**

**Rating:** 5.0/5.0 stars

_— Dan James M._

[Read full review](https://www.g2.com/survey_responses/operative-intelligence-review-9907945)

**["Show drafts volume\_up Operative Intelligence: Unveiling Customer Mysteries"](https://www.g2.com/survey_responses/operative-intelligence-review-9806735)**

**Rating:** 4.0/5.0 stars

_— Deepak S._

[Read full review](https://www.g2.com/survey_responses/operative-intelligence-review-9806735)

### [Package Deployment Tool](https://www.g2.com/products/package-deployment-tool/reviews)

Package Deployment Tool deploys any shared package in a few clicks. Select the location, the package, the Genesys Application you want to update, optionally customize the deployment and just click 'Go'. The whole process of downloading software, updating the Genesys configuration is carried automatically.

#### Who Is the Company Behind Package Deployment Tool?

- **Seller:** [eemaan](https://www.g2.com/sellers/eemaan)
- **Year Founded:** 2003
- **HQ Location:** Reading, GB
- **LinkedIn® Page:** [uk.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72417e3d9c3e2e910c7b3334e4a4e3642d60c49c3ec43ef3c3ce8a7599cb152d&secure%5Burl%5D=https%3A%2F%2Fuk.linkedin.com%2Fcompany%2Feemaan-limited&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

### [Prime Contact](https://www.g2.com/products/prime-contact/reviews)

Prime Contact specializes in contact center solutions. Our aim is to provide you with the best expertise for your customer contact center. With our extensive knowledge and experience of Genesys based contact centers, Prime Contact can help your company find and implement the right solution.

#### Who Is the Company Behind Prime Contact?

- **Seller:** [Prime Contact](https://www.g2.com/sellers/prime-contact)
- **Year Founded:** 2009
- **HQ Location:** Almere, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c4ba6b0f02ac933729fade6b87d068a7c6bd4b5df90541dd006f863d2deb73b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F670308&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

### [Prompt Recorder for PureConnect](https://www.g2.com/products/prompt-recorder-for-pureconnect/reviews)

With Prompt Recorder by Avtex, you can now create new or update existing prompts from your phone. You can also dial directly into Interaction Attendant and record your prompts. Having this capability makes it easy to allow voice talent to make new prompts without giving out access to sensitive IVR configurations.

#### Who Is the Company Behind Prompt Recorder for PureConnect?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

### [Pump](https://www.g2.com/products/pump/reviews)

Pump is a top-of-the-line performance and load testing system for SIP-based telephony environments. Unlike existing systems, Pump is simple, affordable, scalable, and agile. Pump performance and load testing provides a superior testing program to ensure your contact centre application delivers a quality experience for the customer.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Pump?

- **Seller:** [Byte](https://www.g2.com/sellers/byte)
- **Year Founded:** 1993
- **HQ Location:** Carlton, Victoria, Australia
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfde5c9989484ada8e9a089a1c3ac30111df0192965043a08c0453f7550bb83f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbyteau&secure%5Burl_type%5D=linkedin_company_website)  
98 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Pump?

**["Review for Pump software"](https://www.g2.com/survey_responses/pump-review-4998364)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/pump-review-4998364)

#### What Are G2 Users Discussing About Pump?

- [What is Pump used for?](https://www.g2.com/discussions/what-is-pump-used-for)

### [PureCloud for Sugar CRM](https://www.g2.com/products/purecloud-for-sugar-crm/reviews)

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

#### Who Is the Company Behind PureCloud for Sugar CRM?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

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[Browse Genesys AppFoundry Marketplace Themes](/categories/genesys-appfoundry-marketplace/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated June 16, 2025

The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

- Be available for purchase or integration through the Genesys AppFoundry Marketplace
- Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
- Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities

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