ARC Facilities
Thousands of engineers and technicians walk the floors of millions of square feet of facilities every day, working hard to keep building occupants safe and secure. But the information they need to accomplish their tasks, whether for routine maintenance or emergencies, is never available to them in the field. Instead, it is trapped in blueprints or desktop servers – a problem that has never been solved, until now. Solving this problem would bring significant benefits to Facilities owners and operators and save millions of dollars in operating costs. ARC Facilities makes this happen. ARC Facilities has pioneered an entirely new category of facility management software: Building Plans and Information Management. Designed for mobility and quick access, our mobile-first platform app puts your plan room in your pocket via an easy-to-use mobile app so on-the-go facilities teams can simply click on digital maps, retrieve closeout info, identify shut-off locations and equipment details anywhere, anytime. Visit www.arcfacilities.com to view customer stories, watch product overviews, request a demo and more.
Average Rating: 4.5/5.0
Total Reviews: 49
How Do G2 Users Rate ARC Facilities?
- Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
- Maintenance Planning: 7.8/10 (Category avg: 8.6/10)
- Reporting & Dashboards: 8.2/10 (Category avg: 8.3/10)
- Service Request Portal: 7.2/10 (Category avg: 8.5/10)
Who Is the Company Behind ARC Facilities?
- Seller: ARC Document Solutions
- Year Founded: 2016
- HQ Location: San Ramon, California
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LinkedIn® Page: www.linkedin.com
29 employees on LinkedIn® - Ownership: NYSE:ARC
- Total Revenue (USD mm): $289
Who Uses This Product?
- Top Industries: Facilities Services, Hospital & Health Care
- Company Size: 38% Medium, 38% Small
What Do G2 Reviewers Say About ARC Facilities?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of ARC Facilities, enhancing efficiency and simplifying access to essential documents.
- Users value the mobile access feature of ARC Facilities, enhancing efficiency and streamlining facility management tasks.
- Users find the communication features of ARC Facilities beneficial for enhancing their job roles effectively.
- Users value the intuitive interface of ARC Facilities, enhancing team efficiency and simplifying document management.
- Users value the effective organization provided by ARC Facilities, streamlining various tasks with ease.
Cons
- Users find the pricing of ARC Facilities to be expensive, especially for smaller organizations, limiting accessibility.
- Users report poor customer support, with delayed responses and unresolved concerns affecting their experience with ARC Facilities.
- Users find the poor reporting from the facility management team lacks responsiveness and fails to address concerns adequately.
- Users experience slow performance with long loading times for large documents and occasional syncing problems.
What Are Recent G2 Reviews of ARC Facilities?
"Professional from start to finish"
Rating: 5.0/5.0 stars
— Trey A.
"Best solution and company support I've seen in a long time"
Rating: 5.0/5.0 stars
— Bill D.
