The Top 20 Enterprise Search Software

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The Top 20 Enterprise Search Software
G2 Satisfaction Score
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Overall Satisfaction Score
97
Satisfaction
Ease of Use
Avg 90%
90%
Meets Requirements
Avg 92%
94%
Ease of Doing Business With
Avg 92%
93%
Setup and Support
Ease of Setup
Avg 88%
88%
Quality of Support
Avg 92%
93%
Ease of Admin
Avg 88%
90%
Top Industries Represented
Computer Software
32
Information Technology and Services
14
Internet
13
Marketing and Advertising
10
Overall Satisfaction Score
89
Satisfaction
Ease of Use
Avg 90%
94%
Meets Requirements
Avg 92%
96%
Ease of Doing Business With
Avg 92%
96%
Setup and Support
Ease of Setup
Avg 88%
93%
Quality of Support
Avg 92%
96%
Ease of Admin
Avg 88%
89%
Top Industries Represented
Marketing and Advertising
4
Computer Software
4
Electrical/Electronic Manufacturing
4
Retail
3
Overall Satisfaction Score
88
Satisfaction
Ease of Use
Avg 90%
91%
Meets Requirements
Avg 92%
90%
Ease of Doing Business With
Avg 92%
92%
Setup and Support
Ease of Setup
Avg 88%
88%
Quality of Support
Avg 92%
92%
Ease of Admin
Avg 88%
92%
Top Industries Represented
Information Technology and Services
13
Computer Software
10
Internet
8
Higher Education
7
Overall Satisfaction Score
88
Satisfaction
Ease of Use
Avg 90%
92%
Meets Requirements
Avg 92%
94%
Ease of Doing Business With
Avg 92%
96%
Setup and Support
Ease of Setup
Avg 88%
91%
Quality of Support
Avg 92%
95%
Ease of Admin
Avg 88%
89%
Top Industries Represented
Retail
13
Consumer Electronics
2
Business Supplies and Equipment
2
Libraries
2
Overall Satisfaction Score
87
Satisfaction
Ease of Use
Avg 90%
91%
Meets Requirements
Avg 92%
94%
Ease of Doing Business With
Avg 92%
96%
Setup and Support
Ease of Setup
Avg 88%
87%
Quality of Support
Avg 92%
99%
Ease of Admin
Avg 88%
92%
Top Industries Represented
Apparel & Fashion
7
Retail
7
Food & Beverages
3
Consumer Goods
2
Overall Satisfaction Score
85
Satisfaction
Ease of Use
Avg 90%
91%
Meets Requirements
Avg 92%
91%
Ease of Doing Business With
Avg 92%
98%
Setup and Support
Ease of Setup
Avg 88%
96%
Quality of Support
Avg 92%
96%
Ease of Admin
Avg 88%
96%
Top Industries Represented
Retail
4
Pharmaceuticals
3
Food & Beverages
2
Consumer Electronics
2
Overall Satisfaction Score
81
Satisfaction
Ease of Use
Avg 90%
91%
Meets Requirements
Avg 92%
97%
Ease of Doing Business With
Avg 92%
94%
Setup and Support
Ease of Setup
Avg 88%
82%
Quality of Support
Avg 92%
99%
Ease of Admin
Avg 88%
79%
Top Industries Represented
Information Technology and Services
4
Accounting
3
Computer Software
3
Biotechnology
3
Overall Satisfaction Score
80
Satisfaction
Ease of Use
Avg 90%
92%
Meets Requirements
Avg 92%
91%
Ease of Doing Business With
Avg 92%
83%
Setup and Support
Ease of Setup
Avg 88%
90%
Quality of Support
Avg 92%
89%
Ease of Admin
Avg 88%
86%
Top Industries Represented
Accounting
6
Banking
4
Higher Education
4
Information Technology and Services
4
Overall Satisfaction Score
78
Satisfaction
Ease of Use
Avg 90%
93%
Meets Requirements
Avg 92%
96%
Ease of Doing Business With
Avg 92%
96%
Setup and Support
Ease of Setup
Avg 88%
94%
Quality of Support
Avg 92%
98%
Ease of Admin
Avg 88%
96%
Top Industries Represented
Computer Software
3
Glass, Ceramics & Concrete
1
Higher Education
1
Electrical/Electronic Manufacturing
1
#10
Yext
76
Overall Satisfaction Score
76
Satisfaction
Ease of Use
Avg 90%
88%
Meets Requirements
Avg 92%
91%
Ease of Doing Business With
Avg 92%
88%
Setup and Support
Ease of Setup
Avg 88%
92%
Quality of Support
Avg 92%
92%
Ease of Admin
Avg 88%
90%
Top Industries Represented
Hospital & Health Care
6
Financial Services
6
Retail
4
Marketing and Advertising
3
Overall Satisfaction Score
73
Satisfaction
Ease of Use
Avg 90%
90%
Meets Requirements
Avg 92%
97%
Ease of Doing Business With
Avg 92%
92%
Setup and Support
Ease of Setup
Avg 88%
96%
Quality of Support
Avg 92%
93%
Ease of Admin
Avg 88%
96%
Top Industries Represented
Computer Software
5
Information Technology and Services
4
Internet
2
Logistics and Supply Chain
1
69
Overall Satisfaction Score
69
Satisfaction
Ease of Use
Avg 90%
96%
Meets Requirements
Avg 92%
93%
Ease of Doing Business With
Avg 92%
86%
Setup and Support
Ease of Setup
Avg 88%
100%
Quality of Support
Avg 92%
92%
Ease of Admin
Avg 88%
86%
Top Industries Represented
Computer Software
4
Consumer Goods
3
Consumer Electronics
1
Computer Hardware
1
Overall Satisfaction Score
68
Satisfaction
Ease of Use
Avg 90%
95%
Meets Requirements
Avg 92%
89%
Ease of Doing Business With
Avg 92%
94%
Setup and Support
Ease of Setup
Avg 88%
86%
Quality of Support
Avg 92%
90%
Ease of Admin
Avg 88%
89%
Top Industries Represented
Government Administration
5
Higher Education
3
Computer Software
2
Retail
2
Overall Satisfaction Score
67
Satisfaction
Ease of Use
Avg 90%
85%
Meets Requirements
Avg 92%
93%
Ease of Doing Business With
Avg 92%
100%
Setup and Support
Ease of Setup
Avg 88%
81%
Quality of Support
Avg 92%
98%
Ease of Admin
Avg 88%
87%
Top Industries Represented
Computer Software
7
Information Technology and Services
4
Security and Investigations
1
Overall Satisfaction Score
67
Satisfaction
Ease of Use
Avg 90%
79%
Meets Requirements
Avg 92%
84%
Ease of Doing Business With
Avg 92%
92%
Setup and Support
Ease of Setup
Avg 88%
83%
Quality of Support
Avg 92%
83%
Ease of Admin
Avg 88%
88%
Top Industries Represented
Law Practice
34
Legal Services
11
Financial Services
5
Information Technology and Services
3
64
Overall Satisfaction Score
64
Satisfaction
Ease of Use
Avg 90%
92%
Meets Requirements
Avg 92%
89%
Ease of Doing Business With
Avg 92%
88%
Setup and Support
Ease of Setup
Avg 88%
82%
Quality of Support
Avg 92%
92%
Ease of Admin
Avg 88%
88%
Top Industries Represented
Telecommunications
8
Computer Software
3
Consumer Goods
2
Information Technology and Services
2
Overall Satisfaction Score
64
Satisfaction
Ease of Use
Avg 90%
94%
Meets Requirements
Avg 92%
94%
Ease of Doing Business With
Avg 92%
81%
Setup and Support
Ease of Setup
Avg 88%
91%
Quality of Support
Avg 92%
84%
Ease of Admin
Avg 88%
87%
Top Industries Represented
Information Technology and Services
7
Computer Software
3
Higher Education
2
Government Administration
1
Overall Satisfaction Score
64
Satisfaction
Ease of Use
Avg 90%
77%
Meets Requirements
Avg 92%
92%
Ease of Doing Business With
Avg 92%
91%
Setup and Support
Ease of Setup
Avg 88%
76%
Quality of Support
Avg 92%
84%
Ease of Admin
Avg 88%
78%
Top Industries Represented
Computer Software
13
Information Technology and Services
13
Internet
8
Financial Services
4
Overall Satisfaction Score
61
Satisfaction
Ease of Use
Avg 90%
89%
Meets Requirements
Avg 92%
94%
Ease of Doing Business With
Avg 92%
97%
Setup and Support
Ease of Setup
Avg 88%
81%
Quality of Support
Avg 92%
92%
Ease of Admin
Avg 88%
78%
Top Industries Represented
Education Management
5
Higher Education
5
Airlines/Aviation
1
E-Learning
1
Overall Satisfaction Score
60
Satisfaction
Ease of Use
Avg 90%
94%
Meets Requirements
Avg 92%
91%
Ease of Doing Business With
Avg 92%
88%
Setup and Support
Ease of Setup
Avg 88%
90%
Quality of Support
Avg 92%
86%
Ease of Admin
Avg 88%
90%
Top Industries Represented
Education Management
2
Marketing and Advertising
2
Computer Software
2
Construction
1