Best Customer Journey Analytics Tools - Page 14
Customer journey analytics software, also known as customer journey orchestration software, facilitates the management and automation of the customer experience across all possible channels. “Journey" is the operative word, as the software tracks, weaves together, and analyzes customer interactions across all channels so that businesses can react in real time and execute behavior-driven strategies.
With customer journey analytics software, companies can better understand their customers’ wants and needs to orchestrate and optimize customer interaction and engagement from start to finish. Customer journey analytics solutions fuse together customer behavioral data and multi- and omnichannel marketing strategies, to create a legitimate, actionable 360-degree view of customers. Customer journey analytics software equips businesses with the tools and strategy necessary to transform them from reactive, out-of-touch behemoths into focused, personalized, and efficient consumer-led organizations. Customer journey analytics software integrates with e-commerce, marketing, and sales solutions, to supplement and leverage the troves of customer data that businesses have amassed over time.
To qualify for inclusion in the Customer Journey Analytics category, a product must:
Best Customer Journey Analytics Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
- Overview
- User Satisfaction
- Seller Details
Open Lantern helps identify if your technology is driving your c-Suite strategy forward. It resolves complex problems in your technology eco-system in an intuitive way
- Overview
- User Satisfaction
- Seller Details
OpenText™ Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple dat
21,619 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Oracle offers a c loud-enabled customer experience (CX) solution; differentiate your company across all channels, touch points, and interactions.
821,149 Twitter followers
- Overview
- User Satisfaction
- Seller Details
🖥️ Switch between views You can view your customer journey in the Activity map timeline where you can move touchpoints using drag-and-drop or in a traditional Detail view that’s better suited for edit
- Overview
- User Satisfaction
- Seller Details
Pointillist is a customer journey analytics platform that makes it easy for marketers and CX professionals to discover and optimize the journeys that matter to your customers, so you can dramatically
1,182 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Pointillist, developed by Genesys, is an end-to-end customer journey management platform designed to help organizations measure, monitor, and orchestrate customer journeys to optimize experiences and
32,339 Twitter followers
- Overview
- User Satisfaction
- Seller Details
pragmaticBOX: all-in-one marketing platform empowers businesses with affiliate marketing 🔗 solutions, data-driven 📈 strategies and superior traffic quality. We scale and automate every type of onli
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Emotional analysis
1,265 Twitter followers
- Overview
- User Satisfaction
- Seller Details
refive provides digital receipts and smart touchpoint solutions to retailers to enhance their in-store operations and experience. This empowers retailers to know, engage and retain their in-store cust
- Overview
- User Satisfaction
- Seller Details
ReplayBird is a product analytics tool to find and improve the end-user experience. With ReplayBird, companies can understand how and why people engage, convert, and retain in real-time across devices
- Overview
- User Satisfaction
- Seller Details
SalesTing offers a machine-learning powered buyer trajectory software for B2B sales and marketing teams.
34 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Create engaging digital experiences that fulfill dreams and reach the goals of our customers
24 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Optimize for revenue at every step of your funnel
- Overview
- User Satisfaction
- Seller Details
Selligent by Marigold provides a flexible, multichannel marketing platform to enterprise organizations in retail, travel & hospitality, media & publishing, and financial services. Our robust a
- Marketing and Advertising
- 47% Mid-Market
- 29% Enterprise
- Overview
- User Satisfaction
- Seller Details
Most process tools are either hard to use, even for trained experts, or a flexible mess. ShiftX is the user-friendly process modeling tool in between that includes everyone without requiring any train
