Best Contact Center Software - Page 29

Lumistry Voice IVR

Lumistry Voice IVR is an interactive voice response system built for pharmacies. It takes the routine calls that keep the phone ringing all day, lets patients order refills any time, and sends those requests straight to the pharmacy management system so the team can fill them without picking up the phone. Because it connects to the pharmacy’s software, Voice IVR does more than route calls. Who’s Calling pulls up a patient’s profile as soon as they call, click-to-call dials patients and prescribers from the screen, and outbound calls let patients know when their prescriptions are ready. Unlimited lines keep patients from hitting a busy signal, installation is done remotely, and most pharmacies keep their existing phone and fax numbers.

LyfAgentOS

MCUBE Extension / PBX

MCUBE Extension/PBX allows users to seamlessly transfer incoming calls to another phone number or extension. This can be useful in a variety of situations, such as when a caller needs to be transferred to a specific department or individual within an organization. The feature can be easily configured and used through the MCUBE interface, making it a convenient and efficient tool for managing incoming calls.

MCUBE Softphone Solution

MCUBE Softphone Service allows contact center agents to make and receive phone calls using a computer or mobile device rather than a traditional telephone.

MediaVoice

Megacall

The dialer is the best solution for any call centre that doesnt want to lose valuable time making calls that could be considered dead-end or go unanswered.

Message1

Message1 is cloud software built for telephone answering service and secretarial teams — not a generic contact center platform or CRM. Agents manage client records, capture messages during calls, and deliver them via SMS, email, Threema, or the Message1 App in one browser workflow, with no legacy desktop installs for operators. The Message1 App (iOS, Android, PWA at message1.app) lets your clients' staff receive messages on mobile with push notifications, inbox, and availability status — included in all plans. Built with real answering-service operators, rooted in Switzerland and DACH, and available across Europe and English-speaking markets. GDPR-conscious, designed for how telephone answering services actually work.

Metaphor Engage

MHost & Cloud

M247Cloud is a hyper-converged cloud platform that enables your business applications to run on flexible, reliable resources with rapid scaling; making it suitable to meet your day-to-day business demands both now and in the future. If you’re looking to expand your current infrastructure or migrate some of your services to the public cloud, we can provide migration and optimization services to support your business. ​

MiContact Center Enterprise

MiContact Center Enterprise provides large-scale, multi-site organizations with true omnichannel capabilities and deployment flexibility, enabling distributed operations to deliver consistent service across every customer touchpoint. The platform supports up to 30,000 concurrent agents while maintaining the operational controls and integration depth enterprises demand.

mirai AI

MissedCalls

MissedCalls automates missed call recovery, quote and invoice follow-ups, Google reviews, and now — answers your phone 24/7 with an AI receptionist.

Mitel Workforce Optimization

Empower your employees with Mitel Workforce Optimization solutions that are proven to improve both the efficiency of your organization and the quality of your customer experience.

Mitrol

Mobile2CRM