# Best Contact Center Software - Page 17

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=5511&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### Salesforge

Salesforge blends humans and Sales AI Agents to maximize your sales pipeline. Salesforge is an all-in-one sales execution super app that gives every sales team the highest probability to hit their target by tackling the need to personalize cold email outreach at scale while safeguarding your email deliverability either done by humans or autonomous AI agents. We do that by enabling real-time AI & machine learning to decision critical sales activities, enhance messaging in every language and eliminate the need for various sales point solutions, therefore driving superior conversion rates.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-13T13%3A44%3A12Z&secure%5Bdisplayable_resource_id%5D=1392&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1314410&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1314410&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fhss_channel%3Dtw-85396301%26page%3D17&secure%5Btoken%5D=0cf727f170160e50e7b829e00aad101338a0c5994e83ba5832ffb0a35d802873&secure%5Burl%5D=https%3A%2F%2Fwww.salesforge.ai%2Fagent%2Ffrank&secure%5Burl_type%5D=custom_url)

### [Cloud Call Center Software](https://www.g2.com/products/cloud-call-center-software/reviews)

Cloud call center software is a cloud-based telephony solution that enables businesses to manage inbound and outbound voice interactions through a centralized, internet-hosted system. It allows organizations to handle large call volumes efficiently while ensuring consistent call quality and reliability. Features such as Automatic Call Distribution (ACD) route incoming calls to the most appropriate agents, while AI-powered IVR automates call handling and guides callers to the right department. Real-time call monitoring and analytics provide visibility into agent performance, call queues, and service levels, helping teams make informed decisions. Call recording supports quality assurance and compliance, while CRM integration gives agents instant access to caller information for quicker resolutions. With easy scalability, remote accessibility, and minimal hardware requirements, a cloud call center software improves operational efficiency, reduces infrastructure costs, and ensures smooth, professional customer communication experiences.

#### Who Is the Company Behind Cloud Call Center Software?

- **Seller:** [IVREdge Services](https://www.g2.com/sellers/ivredge-services)
- **Year Founded:** 2021
- **HQ Location:** Gurugram, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8ce981bc0d01de50ad1d897bec5ede14d28718bbdfd8c69ae58a19b7e452dd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fivredgeservices%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Cloud Contact Center Software](https://www.g2.com/products/cloud-contact-center-software/reviews)

Cloud Contact Center is a modern customer engagement platform designed to manage high-volume interactions across voice and digital channels through a secure, scalable cloud environment. It enables organizations to streamline inbound and outbound communication using intelligent call routing, auto dialers, IVR workflows, and unified communication tools. Built with AI-powered capabilities such as voice bots, conversation analytics, automated quality monitoring, and real-time agent assistance, the platform helps teams handle customer queries faster and with greater accuracy. Supervisors gain complete visibility through centralized dashboards, live call monitoring, call recording, and advanced reporting that tracks agent productivity and campaign performance. Integration with CRM systems and other third party applications allows agents to access customer information instantly, enabling more personalized and efficient conversations. With remote accessibility, quick deployment, and minimal infrastructure requirements, a cloud contact center supports distributed teams while reducing operational complexity. The solution empowers businesses to improve response times, maintain consistent service standards, and scale customer support operations efficiently as interaction volumes grow.

#### Who Is the Company Behind Cloud Contact Center Software?

- **Seller:** [IVREdge Services](https://www.g2.com/sellers/ivredge-services)
- **Year Founded:** 2021
- **HQ Location:** Gurugram, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8ce981bc0d01de50ad1d897bec5ede14d28718bbdfd8c69ae58a19b7e452dd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fivredgeservices%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Collaborationroom.ai](https://www.g2.com/products/collaborationroom-ai/reviews)

CollaborationRoom.ai is a browser-based contact center management and collaboration platform that helps distributed teams manage operations through continuous video, audio, and screen sharing. Designed for call center leaders, supervisors, and remote or hybrid agents, the software provides a suite of tools for team engagement, productivity tracking, compliance enforcement, and agent training. It functions as a unified digital environment where management can monitor team performance and conduct live coaching without the need to switch between disparate communication applications. By centralizing production, security, and coaching features into a single interface, CollaborationRoom.ai aims to recreate the visibility and operational support of a physical contact center floor for dispersed workforce environments. The platform supports call center operations with the following key features: Continuous Streaming and Live Observation: Supervisors maintain real-time visibility with continuous video and multi-screen sharing for the entire team, and can utilize one-click live call observation or remote desktop control to assess performance and assist agents. AI-Powered Compliance and Security: The software uses AI object detection to enforce Clean Desk Policies by identifying prohibited items like pens, paper, and mobile phones, even when virtual backgrounds are blurred. It also utilizes facial recognition, geolocation, and second-person detection to prevent unauthorized subcontracting and mitigate shoulder-surfing risks. Agent Engagement and Communication Tools: Agents can coordinate through an integrated chat system that automatically redacts PII and PCI information, utilize a virtual hand raise feature to request immediate supervisor assistance, and join private, one-on-one coaching calls. Productivity Analytics and Support Alerts: The system generates leadership reports that track application usage and active engagement time, and provides automated alerts if an agent is away from their desk during expected hours. Additionally, AI emotion recognition alerts supervisors if an agent demonstrates signs of distress during challenging customer interactions. To maintain data security and user privacy, the platform operates without collecting Personally Identifiable Information (PII) and incorporates features such as automatic camera shutoff during breaks. The inclusion of dedicated training rooms further allows organizations to conduct onboarding sessions and routine coaching within the primary production environment.

#### Who Is the Company Behind Collaborationroom.ai?

- **Seller:** [CollaborationRoom.ai](https://www.g2.com/sellers/collaborationroom-ai)
- **Year Founded:** 2020
- **HQ Location:** Phoenix, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c0d0e300c92eb5c18f06e9e64606ca69be566ef78c14139c6f8652426f739fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcollaborationroom-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

### [Compass Automation Platform](https://www.g2.com/products/compass-automation-platform/reviews)

The Compass Automation Platform is a comprehensive Managed Communications Platform as a Service designed to enhance customer engagement through voice and text automation. By integrating seamlessly with existing customer service infrastructures, it enables businesses to deliver personalized, efficient, and secure self-service experiences without the need for extensive IT resources. Key Features and Functionality: - Conversational AI: Facilitates natural, menu-free interactions, allowing customers to engage in meaningful conversations. - Data Integration: Connects effortlessly with internal and external data sources to provide accurate and timely information. - Customizable Applications: Develops voice and text solutions tailored to specific customer requirements. - Managed Services: Oversees hosting, maintenance, security, and telephony networks, reducing the operational burden on internal teams. - System Compatibility: Works with various Unified Communications as a Service , Contact Center as a Service , and enterprise phone systems. - Customer Experience Focus: Crafted by experts to prioritize and enhance the customer journey. Primary Value and Solutions Provided: The Compass Automation Platform addresses the growing demand for immediate and personalized customer service by automating routine interactions, thereby reducing wait times and improving satisfaction. It offers businesses a scalable solution to manage customer engagements efficiently, ensuring consistent service quality across various channels. By handling sensitive data with industry-leading security measures, it also ensures compliance with standards such as PCI-DSS Level-1, HIPAA, and NACHA. In summary, the Compass Automation Platform empowers organizations to deliver superior customer experiences through advanced voice and text automation, while alleviating the complexities associated with managing communication infrastructures.

#### Who Is the Company Behind Compass Automation Platform?

- **Seller:** [IVR Technology Group](https://www.g2.com/sellers/ivr-technology-group)
- **Year Founded:** 1996
- **HQ Location:** Buffalo, US
- **Twitter:** @IVRTechGroup  
1,067 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ddfe1da05aa36bffd2d909eef594a03c31312174db10af509971febee82d7f16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fivr-technology-group&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

### [Consilium Software](https://www.g2.com/products/consilium-software/reviews)

Consilium conceives , designs , develops , and delivers effective cloud-based and on-premise software for the Unified Communication & Collaboration (UCC) and Contact Center (CC) space. Since 2007 our Uniâ„¢ suite of solutions are continuously enhancing the performance of Enterprise customers and Service Providers

#### Who Is the Company Behind Consilium Software?

- **Seller:** [Consilium Software](https://www.g2.com/sellers/consilium-software)
- **Year Founded:** 2007
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cc160e2c2eb6a840c9ec2864ad29f653592d346c978fecfc2d1ef5dd945e8746&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F372927&secure%5Burl_type%5D=linkedin_company_website)  
75 employees on LinkedIn®

### [Contact and Call Center Software](https://www.g2.com/products/contact-and-call-center-software/reviews)

Amtelco's contact and center software empowers healthcare and commercial organizations to efficiently and securely manage live calls and omnichannel traffic. Built for mission-critical environments, the platform delivers intelligent call routing, secure messaging, on-call scheduling, and web-based directories — all within a single, unified solution. Ellie AI, Amtelco's native AI assistant, enhances these capabilities by automating routine interactions, surfacing real-time insights, and enabling smarter, faster resolutions across every touchpoint. Leading healthcare systems and commercial organizations rely on Amtelco to handle high-volume call traffic, streamline workflows, and elevate the caller experience. The platform's flexible deployment options — cloud-based or on-premises — give organizations the freedom to choose the infrastructure that best fits their operational and compliance requirements.

#### Who Is the Company Behind Contact and Call Center Software?

- **Seller:** [Amtelco](https://www.g2.com/sellers/amtelco-e46b3c37-6df9-4908-9af2-d1faaf3b6b42)
- **Year Founded:** 1976
- **HQ Location:** McFarland, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1387f2e6cb251b6faf66b1f76e0bbf85361baadf41b05e03870be46f94aa73b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famtelco%2F&secure%5Burl_type%5D=linkedin_company_website)  
138 employees on LinkedIn®

### [ContactQ](https://www.g2.com/products/contactq/reviews)

ContactQ is a multi-channel communications platform. It enables the intelligent handling of calls using a common interface design.

#### Who Is the Company Behind ContactQ?

- **Seller:** [Homisco](https://www.g2.com/sellers/homisco)
- **Year Founded:** 1981
- **HQ Location:** Melrose, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4961e403e0b1138ea43f072d1cba131aa7760564be8b055a0115b669fd7a7424&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhomisco&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

### [Ctalk](https://www.g2.com/products/ctalk/reviews)

The Ctalk contact centre system helps businesses elevate their professional image by identifying and effectively solving current business communication challenges.

#### Who Is the Company Behind Ctalk?

- **Seller:** [Ctalk](https://www.g2.com/sellers/ctalk)
- **Year Founded:** 2009
- **HQ Location:** Stafford, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bab19d7b001764be8a4c78f320dec4f1cff5c8b5e8f26c6f05665ac06a8e3ab3&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fctalk&secure%5Burl_type%5D=linkedin_company_website)  
50 employees on LinkedIn®

### [Custom omnichannel contact center solution](https://www.g2.com/products/custom-omnichannel-contact-center-solution/reviews)

Reach your customers anytime, anywhere, and empower your team to manage communication flows in one platform.

#### Who Is the Company Behind Custom omnichannel contact center solution?

- **Seller:** [Octella](https://www.g2.com/sellers/octella)
- **HQ Location:** Latvia, Europe 
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f3126cd855c0ef21886dc7a06fd386e530c06b98c1dba6632050711285e46608&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foctella%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

### [CX Solutions Suite](https://www.g2.com/products/cx-solutions-suite/reviews)

CyTrack Customer Experience (CX) technology seamlessly integrates into your telephone systems, CRM and database, allowing you to respond swiftly and professionally to customers across a broad range of channels.

#### Who Is the Company Behind CX Solutions Suite?

- **Seller:** [Cytrack](https://www.g2.com/sellers/cytrack)
- **Year Founded:** 1995
- **HQ Location:** Robina, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c35fe02a5f4166cddd23a8e68d031ef14e933a05e06d63c5bddd47093c5132a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcytrack-intelligence-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Cytracom](https://www.g2.com/products/cytracom/reviews)

Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world, .

**Average Rating:** 4.1/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Cytracom?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Cytracom?

- **Seller:** [Cytracom](https://www.g2.com/sellers/cytracom)
- **Year Founded:** 2008
- **HQ Location:** McKinney, US
- **Twitter:** @cytracom  
458 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=473575f2aa7d2f76c6e99c6a9a65ca9052bef5205e8cc94703c72f186bf44e64&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcytracom-communications%2F&secure%5Burl_type%5D=linkedin_company_website)  
106 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 20% Large

#### What Do G2 Reviewers Say About Cytracom?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional support** from Cytracom, enhancing satisfaction with their overall service and technology.
- Users value the **exceptional customer service** from Cytracom, appreciating proactive support that enhances their experience.
- Users praise Cytracom for its **exceptional customer support** , exemplified by proactive assistance and responsiveness from the engineering team.
- Users appreciate the **exceptional support** from Cytracom, enhancing their overall satisfaction with the product and service.
- Users value the **exceptional support** from Cytracom, enhancing their overall experience and satisfaction with the product.

#### What Are Recent G2 Reviews of Cytracom?

**["Works as intended"](https://www.g2.com/survey_responses/cytracom-review-7614787)**

**Rating:** 5.0/5.0 stars

_— Michael J b._

[Read full review](https://www.g2.com/survey_responses/cytracom-review-7614787)

**["Good Business Practices for ControlOne"](https://www.g2.com/survey_responses/cytracom-review-10963319)**

**Rating:** 4.5/5.0 stars

_— Scott B._

[Read full review](https://www.g2.com/survey_responses/cytracom-review-10963319)

#### What Are G2 Users Discussing About Cytracom?

- [Is there a free version of Cytracom?](https://www.g2.com/discussions/is-there-a-free-version-of-cytracom)
- [How do I setup my Cytracom phone?](https://www.g2.com/discussions/how-do-i-setup-my-cytracom-phone)
- [How do you use Cytracom?](https://www.g2.com/discussions/how-do-you-use-cytracom)
- [What does Cytracom do?](https://www.g2.com/discussions/what-does-cytracom-do)

### [DeepCall](https://www.g2.com/products/deepcall/reviews)

DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government institutions to manage inbound and outbound voice and digital channels from a single platform. DeepCall supports cloud telephony, IVR, ACD, voice broadcasting, number masking, hosted numbers, and omnichannel engagement across Voice, SMS, Workspace, AI, Workflow. The platform is designed for extreme scale and reliability, managing 107 million plus calls daily and powering millions of emergency responses across India’s national and state helplines like 112. DeepCall integrates seamlessly with multiple CRM systems through APIs and webhooks, enabling automated workflows and real-time insights. With built-in conversational AI, speech intelligence, and analytics, DeepCall helps organizations improve responsiveness, compliance, and customer experience while maintaining 99.99 percent uptime and enterprise-grade security.

#### Who Is the Company Behind DeepCall?

- **Seller:** [sarv.com](https://www.g2.com/sellers/sarv-com)
- **Year Founded:** 2011
- **HQ Location:** Jaipur, IN
- **Twitter:** @SarvOfficial  
4,190 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e578a0c4cb31d6c72bb151ce6437a6d8560f48d4cbf44d5b478c9b96d0bb90f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsarv-com&secure%5Burl_type%5D=linkedin_company_website)  
249 employees on LinkedIn®

### [Dialbird](https://www.g2.com/products/dialbird/reviews)

Dialbird is an AI-powered business phone system for modern teams, built on VoIP. It helps growing businesses manage calls, messages, automation, and internal collaboration in one place. As businesses scale, the phone is often the first customer communication channel to break. Calls spread across personal mobiles. Messages sit in separate tools. Follow-ups depend on memory. Conversations are not always handled consistently. This can lead to slower responses, missed opportunities, poor customer experience, and lost revenue. Dialbird gives teams a more organised way to answer faster, stay aligned, automate communication, and manage follow-ups. Teams can get local virtual phone numbers, port existing numbers, and choose shared or private business numbers. Dialbird works across web, iOS, and Android, with activity kept in sync. Key capabilities include: • Customer communication: Manage business calls, SMS, RCS messaging, shared numbers, private numbers, and conversation history. • Call operations: Design call routing, IVR menus, greetings, auto-replies, and call flows around how your team operates. • Live call handling: Run conference calls, group calls, warm and cold transfers, and live call merges with teammates or AI voice agents. • Team collaboration: Use internal messaging, huddles, and team tagging to coordinate around customer conversations. • AI and integrations: Use AI voice agents to support call flows, capture caller details, create call summaries, assist with note-taking, and hand off to team members when needed. Connect Dialbird with your CRM and daily tools to sync contacts, show caller context, log conversations, and keep teams aligned. Used by 500+ small and mid-sized businesses, including sales and support teams, clinics, and service companies that need more structure than a lightweight phone app, without the cost or complexity of a legacy phone system.

#### Who Is the Company Behind Dialbird?

- **Seller:** [Dialbird](https://www.g2.com/sellers/dialbird)
- **Year Founded:** 2026
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6ef687404862d507c3273053bd5f132a13a597ff94fbf1a90049a2f8dd72446&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialbird&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [DialConnection Contact Center](https://www.g2.com/products/dialconnection-contact-center/reviews)

DialConnection's Contact Center suite allows you to make informed decisions on when and how to best communicate with your customers. You are no longer tied to simply creating a call list in the morning and hoping for the best.

#### Who Is the Company Behind DialConnection Contact Center?

- **Seller:** [Dialconnection](https://www.g2.com/sellers/dialconnection)
- **HQ Location:** Berlin, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56e9d9d2dcb4e9c2a472c6d590165d5a5c8fe5205688af086a18765baa425c5c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdial-connection-llc&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [DialPhone](https://www.g2.com/products/dialphone/reviews)

DialPhone is an AI-powered business phone system for teams in the US and Canada. It combines cloud voice, business SMS, an AI receptionist, online fax, and a full contact center in one platform — replacing separate VoIP, texting, and call-center tools. Features include AI call transcription and summaries, shared team inboxes, IVR and call routing, 10DLC/TCPA-compliant SMS, HIPAA-ready fax, and CRM integrations (Salesforce, HubSpot, Microsoft Teams). Pricing is transparent and published from $24 per user per month, with no quote-gating. DialPhone is SOC 2 and HIPAA compliant with a 99.999% uptime SLA.

#### Who Is the Company Behind DialPhone?

- **Seller:** [DialPhone](https://www.g2.com/sellers/dialphone)
- **Year Founded:** 2020
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=602104adb79d7737f75295ee5a2a17619ae245e18310a484e26205ebecc75f8b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialphone%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

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Spotlight Categories

[Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)

[Virtual Data Room Software](https://www.g2.com/categories/virtual-data-room-vdr)

[Expense Management Software](https://www.g2.com/categories/expense-management)

[Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

[Talent Assessment Software](https://www.g2.com/categories/talent-assessment-software)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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