Best Contact Center Workforce Software - Page 8

How Many Contact Center Workforce Software Products Does G2 Track?

Total Products under this Category: 114

Category Stats (Nov 2026)

  • Average Rating: 4.21/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SuccessKPI (+2.37%) - Among all products in this category, SuccessKPI recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Workforce Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,700+ Authentic Reviews
  • 114+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Workforce Software

G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Calabrio ONE, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Verint Workforce Management, RingCX, and RingCentral Contact Center.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=calabrio-one&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=verint-workforce-management&focus%5B%5D=ringcx&focus%5B%5D=ringcentral-contact-center)

UniVoIP

UniVoIP has been a pioneering leader in Cloud Communications and VoIP technology. Headquartered in El Segundo, California Ð we have helped thousands of clients nationwide to shed intricate on-premise infrastructure in exchange for Cloud-hosted services. Opening the way for offices to become flexible, mobile and efficient in todayÕs ever evolving work environment.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate UniVoIP?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind UniVoIP?

  • Seller: UniVoIP
  • Year Founded: 2005
  • HQ Location: El Segundo, US
  • LinkedIn® Page: www.linkedin.com
    38 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Large, 33% Small

What Do G2 Reviewers Say About UniVoIP?

AI-generated summary from verified user reviews

Pros
  • Users find UniVoIP to be a reliable and easy-to-use tool for effective communication and troubleshooting.
  • Users value the excellent call quality of UniVoIP, making communication reliable and efficient for their needs.
  • Users value the easy connectivity of UniVoIP, enjoying reliable communication without demanding equipment or network resources.
  • Users value the reliable connectivity options of UniVoIP, enhancing their experience for calls and texts.
  • Users appreciate the easy navigation of UniVoIP, finding it simple and reliable for managing calls and texts.
Cons
  • Users report experiencing performance issues with UniVoIP, particularly with unreliable caller ID that affects trust in calls.
  • Users often experience slow speed with UniVoIP, leading to delays and frustration during calls.

What Are Recent G2 Reviews of UniVoIP?

What Are G2 Users Discussing About UniVoIP?

Verint Workforce Engagement

Who Is the Company Behind Verint Workforce Engagement?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo
  • Total Revenue (USD mm): $1,303

Verizon Contact centers and CX

Verizon Unified Customer Experience (CX), built on Ciscos Hosted Collaboration Solution (HCS) provides organizations with a hosted cloud omnichannel contact center platform that helps them focus on enhancing customer experiences. It also helps improve agent productivity and enables them to seamlessly interact with customers via voice, email, chat, social and mobile.

Who Is the Company Behind Verizon Contact centers and CX?

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ViaDialog

ViaDialog: the sovereign AI contact center platform ViaDialog is a French cloud contact center platform that combines omnichannel customer service, AI agents and real-time analytics in a single solution. Designed, operated and hosted in France, it gives organizations full control over their customer data, with no dependency on non-European cloud providers. Available in French, English, German, Spanish and Dutch. ViaFlow centralizes voice, email, chat, SMS and social channels in one agent interface, with intelligent routing, IVR and native CRM integrations, so teams handle every interaction with full customer context. Real-time Agent Assist suggests answers and next steps during complex conversations. AI Agents (chatbots and voicebots). ViaDialog AI agents handle customer requests end-to-end, by phone (voicebots, or callbots) and on web chat and messaging (chatbots). Connected to your CRM and business systems, they don’t just answer: they reschedule appointments and update customer records, then hand over to human agents with full context when needed. They run 24/7 and can be deployed on top of ViaFlow or as a standalone layer in front of an existing contact center. ViaSpeech (voicebot and callbot) handles inbound and outbound calls, including appointment booking. ViaSay is the chatbot for web chat and messaging. Outbound campaigns run automated and predictive dialing for sales, collection and customer care, connected to your CRM. ViaBrain, ViaDialog’s speech analytics solution, transcribes every call with over 95% accuracy, summarizes it and analyzes it with AI. Analytics and quality turn every conversation into insight: automatic transcription, sentiment detection, call summaries and AI-driven quality monitoring to coach agents and improve performance. Open by design. A complete API layer lets your teams integrate ViaDialog with any business system and build custom customer journeys. ViaDialog serves 150+ organizations in banking, insurance, energy, public services and retail, with 99.99% availability and AI models fine-tuned to each business context.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate ViaDialog?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ViaDialog?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About ViaDialog?

AI-generated summary from verified user reviews

Pros
  • Users value the omnichannel hub of ViaDialog, enhancing their ability to manage customer interactions effectively.
Cons
  • Users frequently experience update issues with ViaDialog, needing to download the latest versions for better performance.

What Are Recent G2 Reviews of ViaDialog?

VPI Capture

VPI Capture is a call and screen data interaction recording solution that can record your multimedia interactions with a range of network configurations, TDM and VoIP telephony enviroments, across multiple locations.

Who Is the Company Behind VPI Capture?

Workforce Optimization (WFO)

Who Is the Company Behind Workforce Optimization (WFO)?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo
  • Total Revenue (USD mm): $1,303

XorceView Dashboards

XorceView Dashboard combines the critical data & immediate access to summary data and drill down options to gain more detailed information

Who Is the Company Behind XorceView Dashboards?

XTIUM Contact Center

Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center

Average Rating: 4.9/5.0

Total Reviews: 5

How Do G2 Users Rate XTIUM Contact Center?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind XTIUM Contact Center?

  • Seller: Xtium
  • Year Founded: 2007
  • HQ Location: Tampa, FL
  • LinkedIn® Page: www.linkedin.com
    473 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Medium, 40% Small

What Are Recent G2 Reviews of XTIUM Contact Center?

Zendesk WFM

Who Is the Company Behind Zendesk WFM?

  • Seller: Zendesk
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®
  • Ownership: NYSE: ZEN
  • Phone: +1 (415) 418-7506
Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024