Best Chatbots Software - Page 40

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 799

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,100+ Authentic Reviews
  • 799+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Herbie.AI

Herbie Advanced & Matured Conversational AI Chatbot. Two Way Voice-Enabled Speaking Smart Assistant who can serve your customers conversationally both on voice & text. With 24x 7x 365 energetic support and Unified approach, Herbie is available on 13 + social channels. Herbie is a full time, multicultural, multi-ethnic, multilingual and multi-voice culture digital smart assistant who can speak to your customers and support them by resolving their queries, purchases and so on. Herbie digitally transforms your business by interacting with your customers in their preferred language. This artificially intelligent bot, an unprecedented and sophisticated voice assistant is far beyond conventional Chatbot.

Who Is the Company Behind Herbie.AI?

  • Seller: Herbie.ai
  • Year Founded: 2020
  • HQ Location: Dubai, TW
  • Twitter: @HerbieAI
    129 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Hexabot

Hexabot is a powerful and versatile open-source chatbot platform designed to simplify the creation and management of intelligent conversational AI chatbots/agents. Whether you're a business owner seeking to automate customer interactions, an organization looking to engage your audience, or a developer wanting to integrate conversational AI into your applications, Hexabot provides the tools and flexibility you need.

Who Is the Company Behind Hexabot?

HiQBot

HiQBot is an AI customer conversation platform that centralizes messaging from website chat, WhatsApp, Instagram, Messenger, Telegram, and LINE into one inbox. AI agents handle initial inquiries, qualify leads, and resolve support questions before transferring conversations to human team members when needed. The platform features a drag-and-drop builder for designing workflows like lead qualification and appointment booking, with templates for industries such as automotive, hospitality, SaaS, and travel. AI agents adapt to industry-specific needs and integrate with tools like HubSpot, Google Calendar, and Jira. Multilingual support detects customer language and responds accordingly, while AI models from Multiple Providers are used based on conversation type. Security includes encryption, detection of personal data, and data isolation. HiQBot uses a credit-based pricing model, with setup requiring minimal onboarding.

Who Is the Company Behind HiQBot?

  • Seller: HiQBot
  • Year Founded: 2025
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

Howazit

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.

Who Is the Company Behind Howazit?

  • Seller: Howazit
  • Year Founded: 2013
  • HQ Location: Ramat Gan, IL
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Huggy

Platform for digital customer service

Average Rating: 2.5/5.0

Total Reviews: 1

How Do G2 Users Rate Huggy?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Huggy?

  • Seller: Huggy
  • Year Founded: 2015
  • HQ Location: Feira de Santana, BR
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

Human Echo

A 10X Faster Way To revolutionize your customer experience Using Text-Based AI-Chatbot| and Chatbot with AI-Powered Digital Human|

Who Is the Company Behind Human Echo?

Humassistant

Humassistant is a conversational AI platform that helps businesses automate customer communication across multiple channels from a single unified interface. The software connects to a company's existing documents, FAQs, internal procedures, and knowledge bases to generate accurate, context-aware responses that reflect the organization's tone and terminology. Unlike generic chatbot builders that rely on predefined scripts, Humassistant uses large language models to understand user intent, adapt to conversational context, and deliver relevant answers in real time. Key features and capabilities include: - Multichannel deployment across website chat widgets, WhatsApp Business, email, phone (voice AI), social media messaging, and custom API integrations — all managed from one dashboard - Intelligent escalation that transfers conversations to human operators with full context, so customers never have to repeat themselves - Real-time conversation monitoring with live takeover, allowing operators to step in at any point during an AI-handled conversation - 3D avatar interfaces with realistic voice synthesis for more engaging, human-like interactions compared to traditional text-only chatbots - Automated actions including appointment scheduling, lead qualification, contact form collection, and CRM data updates triggered by conversation context Humassistant serves three primary use cases. For customer support, it provides 24/7 automated responses to common inquiries, reducing response times and support workload while maintaining consistent service quality across all channels. For lead generation, it qualifies prospects through conversational data collection and automatically schedules appointments with sales teams. For internal operations, it supports employee onboarding and acts as an internal knowledge assistant trained on company procedures and documentation. The platform includes a correction system that continuously improves AI response accuracy based on operator feedback and customer interactions. Administrators can review conversation analytics, track sentiment data, and monitor resolution rates through a centralized dashboard. Humassistant supports multilingual conversations with automatic language detection and is designed to work for organizations of all sizes. The platform is built with a focus on data privacy and offers configurable privacy consent flows to comply with GDPR and EU AI Act requirements. Target users include customer service managers, operations teams, marketing departments handling inbound leads, and IT teams responsible for deploying communication tools. The platform requires no coding to set up and can be configured and deployed within hours through a visual widget builder with live preview functionality. Humassistant is developed and operated by a team based in Italy, with the platform available in Italian, English, and Spanish.

Who Is the Company Behind Humassistant?

hyperleap.ai

Hyperleap AI is an enterprise-ready AI agent platform built for SMBs. Deploy customer-facing AI chatbots grounded in your business documents with 98%+ accuracy — no coding required, live in under 10 minutes. Your AI agent answers customer queries 24/7 across website, WhatsApp, Instagram DM, and Facebook Messenger with responses pulled directly from your uploaded knowledge base. Built-in lead capture with OTP verification, rich media sharing (galleries, brochures, videos), appointment booking integration, and agentic post-conversation workflows. Standout capability: Hierarchical RAG enables a single chatbot to serve location-specific answers across multiple business locations — ideal for hotel chains, franchise networks, and multi-property real estate. 200+ active clients across 35+ industries including hospitality, real estate, healthcare, education, and professional services. Founded by an ex-Microsoft engineer (Office 365, Outlook.com) with 15+ years of enterprise software experience.

Who Is the Company Behind hyperleap.ai?

Ideta Community Management Edition

Ideta Community Management Edition With the Ideta Community Management Edition you can grow your community by engaging with your followers by: -Sending private and public messages to people who commented on your posts -Planning your comments by sending emojis and personalized answers -Automate give away contests Show your audience that you care about them by keeping them close and encourage them to stay active on your page. Create smart engagement campaigns for your followers to feel part of a community.

Who Is the Company Behind Ideta Community Management Edition?

  • Seller: IDETA
  • Year Founded: 2017
  • HQ Location: Paris
  • Twitter: @Ideta_Fr
    220 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Imly

Every small business owner knows the pain — you are with a patient, serving a client, or elbow-deep in work, and the phone rings. You cannot answer. The caller hangs up, tries your competitor, and that revenue walks away forever. Multiply that by five or ten calls a day, and you are quietly bleeding money without even realising it. That is exactly the problem Imly was built to solve. Imly is an AI voice receptionist that answers every incoming call to your business with a natural, conversational voice — not a robotic menu, not a recording, not a “press 1 for this” experience. It actually understands what the caller is asking, responds with accurate information about your specific business, and handles the entire interaction from greeting to resolution. We built Imly because we saw that enterprise companies spend lakhs on call-center technology while small businesses — the clinics, salons, restaurants, repair shops, and professional firms that form the backbone of the economy — are stuck with voicemail or missed calls. That felt wrong. Every business deserves a professional front desk experience, regardless of size or budget. Setting up Imly takes days, not weeks. You share your business details, we configure your AI receptionist with your specific knowledge base, and you simply forward your phone line. From that moment, every call is answered — during business hours, after hours, on holidays, during your busiest rush. Your callers get instant, accurate responses. You get zero missed calls and more time to focus on what you actually do best. Imly is built in India and already serving businesses across India and Canada. Whether you run a single clinic or a chain of salons, Imly scales with you — affordable monthly pricing, no long-term contracts, and real revenue recovered from day one. Stop losing customers to missed calls. Visit imly.app and let Imly answer.

Who Is the Company Behind Imly?

Impress

Created to help your team automate the hiring process, engage qualified people sooner, and focus on what really matters - finding the right candidate faster.

Who Is the Company Behind Impress?

  • Seller: impress.ai
  • Year Founded: 2017
  • HQ Location: Central Business District, SG
  • Twitter: @impressAI
    1,588 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    64 employees on LinkedIn®

Inagent

AI Agent Solution Inagent is an all-in-one solution that allows you to quickly implement autonomous AI agents on all text and voice channels with no coding. These agents understand the conversation’s context in >200 languages and dialects, make decisions, and execute actions via connection with business systems to offer responses with natural language. Inagent has a multiagent system designed to create agents specialized in particular processes or business areas. The Agent Quality Management panel facilitates real-time oversight of AI agent performance, allowing you to intervene in the event of negative emotions or complicated cases. Its Signals system detects recurring themes and provides advanced analytics to continuously improve the CX strategy. Capabilities unique to Inagent: Easy activation: Quick, no-code configuration: the only programming language you need to know is your own language. Connected to your business: Easy, secure integration with your business systems thanks to its API Rest design. Native connections with the entire Inconcert ecosystem. Omnichannel: A single configuration for all voice and text channels. Empathetic, multilingual communication: >200 voices available with natural language in any language or dialect. Interprets typos and emojis and adapts to the context. Enhanced control and automation: Guide or correct the virtual agent without interrupting the conversation with the customer via the Whisper function and the comprehensive Agent Quality Management dashboard. Scalable, secure solution: Specializes and adapts to the applications your business needs using a private and confidential knowledge base. Applications: Frequently asked questions Scheduling appointments Order management Collections management Outbound sales Lead pre-qualifier Complaint servicing Technical characteristics: Accuracy: AI agents work autonomously and reproduce human empathy Inconcert AI engine: Solve complex queries thanks to a proprietary AI engine trained on CX operations. They express themselves and sound like humans. A specialized team: multiagent capabilities to build a team of specialized agents for friction-free transfers. Each AI agent focuses on a business area to provide the best response at all times. Combine the best LLMs on the market Security: Data privacy guaranteed by top-tier tech partners Enterprise contracts with our AI suppliers for data privacy: each customer has a private and confidential knowledge base: one virtual agent learns from another. Data encrypted in transit and at rest. All infrastructure is on Amazon Web Services. We have the top security certifications such as CSA Trusted Cloud Provider seal, level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR), PCI v4 Cloud Security Standards, ISO 27001, and CSA Certificate of Cloud Security Knowledge. Agility: trains and is configured 50 times faster Activate Inagent in minutes with no need to program: 1. Define its behavior, script, and personality: Prepare a script with instructions for its functioning, set automated rules, and align the response tone with your brand. 2. Create the knowledge base: Add documents with relevant information such as product spec sheets and terms and conditions of service. Accepts PDFs, images, and websites. 3. Assign the tools it can use: Enable actions that can run the agent autonomously, for instance checking the CRM or scheduling appointments. Maximum quality: supervise the virtual agents’ operations in real time Supervisor agent Whisper function Monitoring sensors Automatism management API-friendly: Easy, secure, and quick integration with any business system such as CRM or ERP Analytics: Optimize virtual agent operations and discover key insights Operation performance KPIs: it registers interactions by channel, TMO, transfers to agents, conversation summar, topics Business insights: provides insights and improves understanding of business and customers. Signals: trending topics and intentions, sentiment análisis, containment rate, agent capacity to resolve queries autonomously, behavior alerts

Who Is the Company Behind Inagent?

InboxPilot

InboxPilot is an AI email assistant for team inboxes in Gmail and Outlook, built for teams where several people answer one address like info@ or support@. InboxPilot sorts each incoming email by type and routes it to the right team, such as Sales, Support, Students or Billing, each on its own label or folder. It drafts the reply from the company's own docs, website, past replies and tools like Shopify and Google Sheets, and a person reviews and sends it; auto-send is optional. Unlike a help desk, InboxPilot needs no new app or migration: it works inside the inbox the team already uses, and drafts start within minutes. Unlike a personal AI assistant, it handles what a whole team receives: customer questions, lead enquiries, quotes, order status, bookings and documents. InboxPilot is priced by conversations handled, not per seat: $39, $99, $249 or $499 a month, with a 7-day free trial, no card required. SOC 2 Type II and GDPR compliant; customer data never trains AI models.

Who Is the Company Behind InboxPilot?

InfiBot

Never leave your customer waiting again. Deliver automated, accurate, and human-like experience with InfiBot, an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intents to have a contextual conversation and allows contact centers can gather, analyze and act on the customer’s preferences. Chatbots and Voice bots by InfiBot give businesses the cutting-edge advantage in better understanding and handling customer requests. InfiBot allows the customers to self-serve for common use cases like balance checks, check branch timings, etc., with the power of sentiment analysis and NLP. • 100s of predefined intents optimized as per industry needs • NLP Based Engine • Supports integration with third-party NLP engines like Google Dialogflow and IBM Watson • Conversational AI offering omnichannel elegance across the channels • Seamless integration with CRM, Knowledge Base, Case Management and other 3rd party tools • A dedicated Supervisor Workspace to track chatbot's performance in real-time.

Who Is the Company Behind InfiBot?

  • Seller: NovelVox
  • Year Founded: 2008
  • HQ Location: Roswell, US
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®
Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026