Best Chatbots Software - Page 66

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,074

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,400+ Authentic Reviews
  • 1,074+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Surbo

Surbo is an AI-driven conversational platform developed by ValueFirst, designed to automate and enhance customer interactions across various channels. By integrating intelligent chatbots, Surbo enables businesses to streamline communication processes, improve customer engagement, and boost operational efficiency. Key Features and Functionality: - Multi-Channel Integration: Surbo seamlessly integrates with over 35 platforms, including websites, WhatsApp, Facebook Messenger, Twitter, WeChat, Line, Telegram, MS Teams, Skype, Slack, and mobile applications, ensuring a consistent customer experience across all touchpoints. - Artificial Intelligence and Machine Learning: Utilizing advanced AI and machine learning algorithms, Surbo understands and processes natural language, enabling human-like conversations and accurate responses to customer inquiries. - 24/7 Customer Support: The platform provides round-the-clock customer service by automating routine conversations, with the capability to escalate complex issues to live agents when necessary, ensuring uninterrupted support. - Personalized Customer Engagement: Surbo offers dynamic cross-channel campaigns and personalized notifications, engaging users at every stage of their buying journey and enhancing overall customer experience. - Comprehensive Analytics: The platform provides in-depth insights into user interactions, enabling businesses to refine their communication strategies and improve key performance metrics. Primary Value and Solutions: Surbo addresses the need for efficient and scalable customer communication by automating interactions, reducing response times, and providing personalized experiences. It helps businesses enhance customer satisfaction, increase conversion rates, and reduce operational costs by streamlining support, marketing, and sales processes. By leveraging Surbo, companies can ensure consistent and engaging conversations with their customers, leading to stronger relationships and improved business outcomes.

Who Is the Company Behind Surbo?

Svachat

Svachat is a platform to self-build Chatbots in a simple and friendly way. With 0 code. Easy, intuitive and powerful. We are specialists in the development of Chatbots and Virtual Assistants.

Who Is the Company Behind Svachat?

SWIRL

An AI Sales Force and Agentic Commerce platform that helps automotive and retail brands deploy AI Sales Agents, Search Agents, and Voice Agents that can engage, guide, and convert customers 24/7 through voice, text, and visual experiences.

Average Rating: 4.0/5.0

Total Reviews: 3

Who Is the Company Behind SWIRL?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SWIRL?

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Swirl

Swirl is an AI-powered solution designed to enhance e-commerce product pages by embedding a native, on-page AI experience that mimics a knowledgeable in-store expert.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Swirl?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Swirl?

Sybil

Sybil is an AI-powered, multilingual chatbot designed to transform how teams access and interact with critical information. By delivering instant, accurate responses sourced directly from a company's knowledge base, Sybil enhances productivity and decision-making processes.

Who Is the Company Behind Sybil?

Syntheia

Syntheia is a powerful conversational AI platform designed to revolutionize how businesses manage their phone interactions. Using advanced natural language processing (NLP), Syntheia serves as a virtual receptionist or call center agent capable of answering calls, handling routine inquiries, qualifying leads, booking appointments, and delivering information—all in real time and without the need for human intervention. Unlike traditional phone systems or simple IVRs, Syntheia engages callers in natural, intelligent conversations. It listens, understands, and responds in a human-like manner, creating a seamless customer experience from the very first ring. Whether it’s answering questions about business hours, transferring calls, confirming appointments, or collecting contact details, Syntheia’s AI handles the call quickly and accurately—24 hours a day, 7 days a week. The platform is used by businesses across industries, including automotive, healthcare, real estate, legal, retail, and more. Companies rely on Syntheia to reduce missed calls, eliminate hold times, improve lead conversion rates, and dramatically lower call center costs. Its plug-and-play design makes it easy to deploy—most businesses can get started in minutes by simply forwarding their existing number. Syntheia also supports outbound calling, allowing businesses to conduct follow-ups, appointment reminders, and political outreach at scale. With a proven track record of over 1,000,000 successful calls, Syntheia delivers measurable value from day one. Our subscriber base is over 20,000 clients strong and growing daily. We are a public trading company (CSE: SYAI), and have been focusing in the AI space for several years. Whether you’re looking to modernize a legacy call center, enhance your customer service, or reduce staffing overhead, Syntheia offers a scalable, no-code solution built for the future of voice communication.

Who Is the Company Behind Syntheia?

Who Uses This Product?

  • Company Size: 100% Small

Synthetix Chat

Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies. When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI. With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.

Who Is the Company Behind Synthetix Chat?

  • Seller: Synthetix
  • Year Founded: 2001
  • HQ Location: Ely, GB
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®
  • Phone: +44 1223 230 230

Synthetix Xan

Synthetix’s customer service chatbot, Xan guides your customers through their digital journey not only answering their questions but automating complex processes. Smart integrations allow Xan to carry out tasks such as ID&V, policy admin and bookings. Custom triggers are easily configured so that Xan can offer help proactively when certain conditions are met. For instance, when a particular page is landed on or when certain keywords are entered. Xan seamlessly escalates to live chat when AI detects that a query is too complex to automate or when certain conditions are met through trigger management

Who Is the Company Behind Synthetix Xan?

  • Seller: Synthetix
  • Year Founded: 2001
  • HQ Location: Ely, GB
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®
  • Phone: +44 1223 230 230

Synvision

SynVisionAI Chatbot is an advanced conversational AI solution designed to enhance customer engagement and streamline communication processes for businesses. Leveraging cutting-edge natural language processing and machine learning technologies, it delivers human-like interactions, ensuring users receive accurate and timely responses. Key Features and Functionality: - Natural Language Understanding: Comprehends and processes user queries with high accuracy, facilitating seamless conversations. - Multi-Channel Support: Integrates across various platforms, including websites, mobile apps, and social media, providing a consistent user experience. - Customizable Responses: Allows businesses to tailor interactions to align with their brand voice and specific customer needs. - Analytics and Reporting: Offers insights into user interactions, enabling data-driven decisions to improve service quality. - Scalability: Handles multiple conversations simultaneously, ensuring efficiency during peak times. Primary Value and Solutions Provided: SynVisionAI Chatbot addresses the need for efficient and effective customer service by automating routine inquiries, reducing response times, and freeing up human agents for more complex tasks. This leads to increased customer satisfaction, operational efficiency, and cost savings for businesses. By providing 24/7 support, it ensures that customers receive assistance whenever needed, enhancing overall engagement and loyalty.

Who Is the Company Behind Synvision?

T5.Knowledge

T5.Knowledge consolidates corporate knowledge in a single location and, through AI-powered semantic search, provides instant access to information from Confluence, SharePoint, or emails. That saves up to two hours of search time per day and boost productivity by up to 19 %. Onboarding processes benefit from direct access to relevant manuals and best practices, while automated reports at the push of a button generate key insights from existing data. Centralized access management and GDPR‑compliant security mechanisms ensure the protection of sensitive information. Thanks to flexible integration with standard tools and a scalable architecture, T5.Knowledge is equally well suited for startups and large enterprises.

Who Is the Company Behind T5.Knowledge?

Tablevoice

Tablevoice is an AI host for restaurants and hospitality groups. It answers the phone in the venue's own voice, books, changes and cancels reservations directly in OpenTable, Resy, SevenRooms or Toast while the guest is still on the line, and handles hours, menu, parking and other guest questions 24/7, so staff can focus on the guests in front of them. Key features and functionality: - Flexible call handling: the AI host can take every call from day one, or only the ones the team misses, after hours or on holidays, configurable down to the time of day. - Live reservation booking: reads real-time availability and books, moves or cancels directly in the venue's reservation book, including OpenTable Experiences. The most comprehensive voice AI integration with OpenTable on the market. - Team inbox: every call and text lands as a thread with transcript, recording and outcome. Staff reply by text in a tap, with no voicemail tag and no post-it stacks. - Private events and large parties: qualifies the lead on the call, can text photos and floor plans to the guest mid-conversation, and drops a clean brief into Tripleseat so the events team can close. - Multi-venue management: one dashboard, shared standards, per-venue analytics, policy changes rolled out across the group in minutes, and sister-venue referrals when one room is full. - Configurable voice and personality: dozens of voices and accents, custom pronunciations, pacing, and rules for how the host handles the tricky situations. - Works with the existing phone system and stack: OpenTable, Resy, SevenRooms, Toast, Google Business Profile, POS, and private-events CRMs. No new hardware, no new hire. Primary value: Restaurants across North America use Tablevoice to turn missed calls into bookings, capture high-value private-event requests, and give managers back the hours spent on the phone. Venues go live in a few days with white-glove onboarding: Tablevoice pulls the key details from the website, reviews, menu and reservation profile, tunes the host to the venue's voice and policies, and trains the team.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Tablevoice?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Tablevoice?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Tablevoice?

Tail.ai

Help your customers find the right product on your website or on messaging apps.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate Tail.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Tail.ai?

  • Seller: Tail.ai
  • Year Founded: 2017
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Tail.ai?

What Are G2 Users Discussing About Tail.ai?

Tala

Tala is an AI phone system for teams that can't answer every call. Tala answers immediately, qualifies the request, and triggers the right next step: appointment, transfer, or structured summary. Integrates with Google Calendar, Outlook, Calendly. Built for real estate, field service, and businesses where missed calls mean missed opportunities.

Who Is the Company Behind Tala?

  • Seller: Tala
  • Year Founded: 2024
  • HQ Location: Lyon, FR
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Talkees

Talkees is an AI chatbot software that automates customer support across multiple communication channels. The platform consolidates messages from web chat, email, SMS, WhatsApp, Messenger, and Instagram into a single interface for centralized management of customer interactions. The system features AI automations that handle routine inquiries, team collaboration tools with internal notes and tagging capabilities, and analytics that track response times and customer satisfaction metrics. Talkees includes customizable helpdesk portals where businesses can add articles and guides for self-service support. The software offers live web chat integration, push notifications for new messages, reply templates for frequent responses, and integration capabilities with existing applications. The platform organizes conversations into clear sections and provides real-time reporting on support performance.

Who Is the Company Behind Talkees?

Talking Tree

Talking Tree is a nonprofit legal platform designed to provide startups and small businesses with affordable, AI-powered legal assistance. Developed by former Fortune 500 attorneys and engineers, it offers tools to simplify legal processes such as incorporation, contract drafting, dispute resolution, and intellectual property protection. By integrating lawyer-crafted resources with advanced AI technology, Talking Tree enables entrepreneurs to manage legal tasks efficiently, allowing them to focus on growing their businesses. Key Features and Functionality: - Redwood – AI Legal Companion: An AI-driven assistant that provides strategic advice, legal education, and aids in drafting legal documents tailored to business needs. - Redaction – Secure Document Handling: Automatically redacts sensitive information from documents, ensuring privacy and compliance with customizable settings. - Contracts – Document Generation: Offers access to a library of contract templates drafted by practicing attorneys, enabling users to generate incorporation documents and contracts efficiently. - Find Counsel – Legal Professional Access: Connects users with vetted startup lawyers at discounted rates, providing industry-specific legal expertise. - Affordable Pricing: Operates at cost, offering subscription plans significantly below market rates, making legal services accessible to early-stage businesses. - Secure Data Handling: Utilizes AES-256 and TLS encryption to safeguard sensitive information, ensuring privacy and confidentiality. - Multilingual Support: Provides support in multiple languages, allowing users to interact in their preferred language. Primary Value and User Solutions: Talking Tree addresses the challenge of accessing affordable and efficient legal services for startups and small businesses. By combining AI technology with legal expertise, it streamlines legal processes, reduces costs, and minimizes the time spent on legal tasks. This empowers entrepreneurs to handle legal matters confidently and focus on business growth without the burden of complex legal procedures.

Who Is the Company Behind Talking Tree?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026