---
title: Talkees Reviews
meta_title: 'Talkees Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Talkees works for a business like yours.
date_modified: '2026-07-09'
parent_category:
  name: Generative AI
  url: https://www.g2.com/categories/generative-ai
---

# Talkees Reviews
**Vendor:** ShieldOne  
**Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots)
## About Talkees
Talkees is an AI chatbot software that automates customer support across multiple communication channels. The platform consolidates messages from web chat, email, SMS, WhatsApp, Messenger, and Instagram into a single interface for centralized management of customer interactions. The system features AI automations that handle routine inquiries, team collaboration tools with internal notes and tagging capabilities, and analytics that track response times and customer satisfaction metrics. Talkees includes customizable helpdesk portals where businesses can add articles and guides for self-service support. The software offers live web chat integration, push notifications for new messages, reply templates for frequent responses, and integration capabilities with existing applications. The platform organizes conversations into clear sections and provides real-time reporting on support performance.






- [View Talkees pricing details and edition comparison](https://www.g2.com/products/talkees/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-10+08%3A18%3A09+-0500&secure%5Bsession_id%5D=29fab275-c7f1-4871-bc43-471c1cc16ae2&secure%5Btoken%5D=c9d5d40176e6ddfb24763341b79578bd7a82263391f4776fa3a41f9b19f85e0e&format=llm_user)

## Talkees Features
**Core Conversational Capabilities - AI Chatbots**
- Controlled LLM Response Generation
- Context Maintenance Within Sessions
- Natural Language Understanding & Intent Inference

**Data**
- Reliability
- Data Security

**Interaction**
- Complex Query Handling
- Natural Conversation
- Understanding
- Context Management
- Customizability

**Task & Flow Management - AI Chatbots**
- Scripted Dialogue & Decision Tree Support
- Fallback Responses for Unknown Queries

**Learning**
- User Interaction Learning
- Error Learning

**Deployment & Embedding - AI Chatbots**
- API Access for Business System Integration
- Web Widget & SDK Embedding

**Content Generation**
- Creativity
- Content Accuracy

**Admin & Configuration - AI Chatbots**
- No-Code Conversation Design

**System**
- API Flexibility
- Update Frequency and Utility
- Cross-Platform Compatibility	
- Software Integration

**Agentic AI - AI Chatbots**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Monitoring & Improvement - AI Chatbots**
- Feedback-Driven Response Optimization

**Reliability & Safety - AI Chatbots**
- Guardrails & Content Controls

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