# Talkees Reviews
**Vendor:** ShieldOne  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)
## About Talkees
Talkees is an AI chatbot software that automates customer support across multiple communication channels. The platform consolidates messages from web chat, email, SMS, WhatsApp, Messenger, and Instagram into a single interface for centralized management of customer interactions. The system features AI automations that handle routine inquiries, team collaboration tools with internal notes and tagging capabilities, and analytics that track response times and customer satisfaction metrics. Talkees includes customizable helpdesk portals where businesses can add articles and guides for self-service support. The software offers live web chat integration, push notifications for new messages, reply templates for frequent responses, and integration capabilities with existing applications. The platform organizes conversations into clear sections and provides real-time reporting on support performance.






- [View Talkees pricing details and edition comparison](https://www.g2.com/products/talkees/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+19%3A25%3A55+-0500&secure%5Bsession_id%5D=b0cbf78f-c686-4749-ace9-a8fc56849d3e&secure%5Btoken%5D=8524df11d5e013a78701459c8bf35175f2e1d7545a40817f541c01fcd1854510&format=llm_user)

## Talkees Features
**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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