Best Call Center Infrastructure (CCI) Software - Page 33

Paytia Agent Assisted Payment

PBX.IM

PBX.IM is a modern cloud-based phone system built to keep businesses connected, secure, and reliable as they grow. Designed for companies that value flexibility and simplicity, PBX.IM makes it easy to set up, manage, and scale communication without the hassle of traditional phone systems. Get local phone numbers in over 90 countries and connect with customers in over 190 destinations worldwide, backed by crystal-clear reliability from global data centers located across all continents. From auto attendants and call queues to voicemail transcripts and call monitoring, every feature is designed to streamline teamwork and deliver seamless customer experiences. Built-in security features, including encryption, Single Sign-On (SSO), and 2FA, ensure every call is private and protected. Whether you’re a fast-moving startup or an established business, PBX.IM gives you enterprise-grade communication tools at SMB-friendly pricing. It’s simple, powerful, and scalable - so your team can focus on what matters most: growing your business.

Average Rating: 4.0/5.0

Total Reviews: 1

PhoneIQ | Modern Phone System & CTI for Salesforce

PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions automatically in Salesforce and generating beautiful reports that management can leverage to track KPIs in real-time. - Admins can deploy it in minutes to users globally without the need for technical knowledge. - Companies can buy numbers in 50+ countries instantly. - Customers can get live support from our Salesforce certified team at any time.

Average Rating: 4.9/5.0

Total Reviews: 5

PhonePad

Phonologies Intelligent Assistant

Self Service applications built with your Customer in mind

PIMS Dialer

PineVox

With a legacy rooted in two decades of telecom consulting and services expertise, PineVox emerges as a visionary leader in the industry. Our profound knowledge and experience have allowed us to guide numerous organisations of all sizes toward enhanced telecommunication solutions. Throughout the years, we have diligently cultivated and perfected the branches and leaves of our next-generation telecom technology, ensuring it stand tall in all conditions. Whether it's Voice over Internet Protocol (VoIP), in-house PBX solutions, call center solutions or high-speed broadband, PineVox has successfully navigated the diverse landscape of telecommunications. At PineVox, we pledge to deliver robust technology with deep-rooted reliability, access to affordable telecommunication solutions, and an unwavering commitment to excellence in customer service. Our team is dedicated to providing you with seamless migration and integration, ensuring your business reaps the long-term benefits for years to come. With a legacy rooted in two decades of telecom consulting and services expertise, PineVox emerges as a visionary leader in the industry. Our profound knowledge and experience have allowed us to guide numerous organisations of all sizes toward enhanced telecommunication solutions. Throughout the years, we have diligently cultivated and perfected the branches and leaves of our next-generation telecom technology, ensuring it stand tall in all conditions. Whether it's Voice over Internet Protocol (VoIP), in-house PBX solutions, call center solutions or high-speed broadband, PineVox has successfully navigated the diverse landscape of telecommunications. At PineVox, we pledge to deliver robust technology with deep-rooted reliability, access to affordable telecommunication solutions, and an unwavering commitment to excellence in customer service. Our team is dedicated to providing you with seamless migration and integration, ensuring your business reaps the long-term benefits for years to come. Elevate your business to new heights with PineVox, where cutting-edge technology meets unparalleled support. Upgrade your telecommunication infrastructure to PineVox today and experience a future of boundless possibilities.

PipeProfit

Plan.com

plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox, Tech Track 100 league.

Promptchat

PromptVoice Studio

PromptVoice Studio is a self-serve solution , providing end users with access to superior quality voice prompts and resellers with a recurring revenue stream and an invaluable addition to their existing portfolio.

PRP Voice

Transform Customer Experience | Cloud-based IVR Solution 1. Route Routine Calls and Common Questions 2. Saves Time for Everyone 3. Reduces Costs 4. Improves Lead Conversion 5. Provides a holistic customer view 6. Improves the Brand/Customer Relationship Contact us: +919643404012 Visit us: www.prpvoice.com #customerexperience #cloud #customer #customerservice #cx #crm #automation #ai #brand #digitaltransformation #sales #saas

Qorden AI

Qordenate is a multilingual communication platform that helps organizations communicate and collaborate across language barriers. It provides real-time voice translation, universal captions, multilingual chat, VoiceBridge, webinars, podcasts, and AI-powered meeting recaps. With a support of 33+ languages, Qordenate enables more accessible and inclusive communication for businesses, educational institutions, healthcare organizations, training teams, and other global organizations.

Q-Suite

Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.

QualityDesk

QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact center software, but doesn't need them in order to work. Features: - Scorecard builder. - Dimension builder. - Coaching form builder, for example, one-to-ones, coaching sessions, etc. - Calendar invites with the coaching forms. - You can build all the forms as you like and modify them as you please. - No limits in forms or dimensions. - Automatic data deletion for GDPR. - Multiple reports in real-time, automatic email reports. - API. - Azure AD SSO. - Integrations to contact center softwares. - Integrations to survey tools. - Integrations to HR Systems. QualityDesk's user NPS is 88. Results, our customers have had using QualityDesk: - 30% increase in additional sales in customer service. - 15 points better NPS. - 19% increase in agent effectiveness. - 50% faster training of new agents. - 25% increase in order confirmations in telesales