Best Call Center Infrastructure (CCI) Software - Page 22

Compass Automation Platform

The Compass Automation Platform is a comprehensive Managed Communications Platform as a Service designed to enhance customer engagement through voice and text automation. By integrating seamlessly with existing customer service infrastructures, it enables businesses to deliver personalized, efficient, and secure self-service experiences without the need for extensive IT resources. Key Features and Functionality: - Conversational AI: Facilitates natural, menu-free interactions, allowing customers to engage in meaningful conversations. - Data Integration: Connects effortlessly with internal and external data sources to provide accurate and timely information. - Customizable Applications: Develops voice and text solutions tailored to specific customer requirements. - Managed Services: Oversees hosting, maintenance, security, and telephony networks, reducing the operational burden on internal teams. - System Compatibility: Works with various Unified Communications as a Service , Contact Center as a Service , and enterprise phone systems. - Customer Experience Focus: Crafted by experts to prioritize and enhance the customer journey. Primary Value and Solutions Provided: The Compass Automation Platform addresses the growing demand for immediate and personalized customer service by automating routine interactions, thereby reducing wait times and improving satisfaction. It offers businesses a scalable solution to manage customer engagements efficiently, ensuring consistent service quality across various channels. By handling sensitive data with industry-leading security measures, it also ensures compliance with standards such as PCI-DSS Level-1, HIPAA, and NACHA. In summary, the Compass Automation Platform empowers organizations to deliver superior customer experiences through advanced voice and text automation, while alleviating the complexities associated with managing communication infrastructures.

Competella Contact Center Workforce

Competella Contact Center Workgroup is a mid-range Contact Center used by companies who want features and functions beyond the level of Skype for Business Response Group Service.

Comstice

Comstice is a Cisco Solution Partner that creates ideas for simple business solutions. Focusing on customer collaboration, Big Data Analytics and Software-Defined Networks (SDN), Comstice utilizes mobile features for greater customer experience and more efficient use of workforce. By helping employees connect as a team, Comstice enables enterprises to run better customer service, responsive business for ever changing customer demands and outperform in competition. Head office in London, and US office in Houston, Comstice provides services and support across the world.

ConneXio

Contact CX

Omnichannel contact center specializing giving customers full control of their consumer experience. We offer full voice dialing, advanced ivr, hunt group rules with options to handle up to 50 work items concurrently - text, call, forms, etc, QA evaluation, Workforce Management, transcription, payloads on call delivery.. and more. Simple enough for small business, feature rich for enterprise. We have partners willing to help with your custom implementation, reach out to learn more!

contactSPACE

contactSPACE is an intuitive, easy to use contact centre software solution that allows you to make better quality contact. Get in touch with the right customer at the right moment on the right channel, with contactSPACE Intelligent Outbound, while using auto diallers and productivity enhancement tools such as auto-wrap to maximise efficiency. Keep agents on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and take PCI-compliant phone payments with pcipayspace by contactSPACE.

Average Rating: 4.5/5.0

Total Reviews: 1

Contaque

Contaque is a call center solution which embraces internet and open source technology that integrates with your existing voice and data systems.

Average Rating: 5.0/5.0

Total Reviews: 2

ConXhub

Turn your Smartphone into a SuperPhone... & give yourself 21st Century Mobile FREEDOM ConXhub technology offers you all the killer features of a VoIP or PBX system, BUT without all the expensive equipment & is full of additional benefits. Unlimited calling Add additional phone numbers Make & Receive Calls & messaging from any number Non-VoIP proprietary communications Simple, effective telecoms from anywhere

Corizon

Corizon is a platform that combines the bits of business applications, giving the users the right information at the right time, to do their jobs better. The Corizon approach delivers project payback by addressing critical pain pointone process at a time.

Corvid AI Digital Receptionist

Corvid AI's Digital Receptionist is New Zealand's SMS-first AI receptionist for tradies and small businesses. When a call is missed, it texts the caller back within 60 seconds - in your business name - collecting their name, number, and reason for calling. You receive a qualified lead summary by text, ready to follow up. Unlike voice AI that answers with a robot voice, Corvid AI is SMS-first. Customers reply to a friendly text rather than speaking to an automated system - higher response rates, cleaner lead data, better experience. Works 24/7 including evenings, weekends, and public holidays. Setup takes under an hour - no change to your existing number, no hardware, no technical experience required. Built for electricians, plumbers, builders, HVAC, solar installers, landscapers, roofers, hair stylists, cleaners, painters, real estate, and any NZ business that receives inbound calls. Two plans available: the Standard Plan is $99 to set up, then $99/month for your first 3 months, rising to $179/month after that. Or choose Pay As You Go - no setup fee, just $29/month plus $2.50 per conversation, with no cap. No contract on either plan - cancel anytime.

Courtesy Connection

Courtesy Connection provides property management answering service software for the multifamily, student, affordable, and senior housing verticals of property management. Core features include a customizable missed call forwarding phone tree, real-time call routing, voicemail transcription, voicemail translation, portfolio reporting, mobile apps, and much more.

CoveDesk

CoveDesk (getcovedesk.com) is a done-for-you phone answering and online presence service for owner-run small businesses in the United States. It is made by Cornelia Cove LLC. On the phone side, a trained voice assistant, set up and run by our team, answers calls in the business's name, day or night, in English and Spanish. It is not a live receptionist service. The owner decides what counts as urgent, such as no heat or a burst pipe, and those calls are put through to whoever is on call. Every other call reaches the owner as a text with the caller's name, number and what they need, with the recording and transcript in the CoveDesk app. Callers the owner misses get a text back. It never quotes a price or promises a time the owner hasn't agreed to. We do the setup: we write how calls are answered with the owner, handle the texting registration, forward calls from the number the business already has and make a test call before it goes live. When the owner wants something changed, they tell us and we change it. Phone plans start with a free 14-day pilot, have no setup fee and come with a 30-day money-back guarantee. Answering starts at $149 a month with 100 minutes (as of Nov 2026); every price is on getcovedesk.com/pricing. Spam calls and calls under 15 seconds don't count toward minutes. On the online side, we set up and manage Google Business Profiles, build and look after websites, fix directory listings and send review requests. CoveDesk isn't connected to Cover Desk, the insurance virtual-assistant company, or to covedesk.app, the asset-tracking app.

CrazyCall

Put an end to interview-like customer support phone calls

CrewCall AI

CrewCall AI is an AI receptionist built for contractors. It answers your business line 24/7 in a natural voice, qualifies the caller, offers open estimate windows, and texts and emails you the lead within seconds, with an emergency flag for urgent calls. Every call is recorded and transcribed in your dashboard. Keep your existing number and forward calls to a new local number, either all calls or only when busy or after hours. Serves plumbers, HVAC, roofers, electricians, landscapers, painters and more. 7-day free trial.

CRM for Contact Centers

Better Customer Experiences, Better Operations with VContactCenter for Support and Service The contact center can make or break customer relationships – you need to optimize each interaction to earn your customer’s business. Throw in tight margins, turnover, and the challenges of keeping all customers’ data segmented, and it’s clear that the right contact center CRM is crucial. VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments – on-premise, via private cloud, or SaaS/public cloud.