# Contact CX Reviews
**Vendor:** Novel CX  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Contact CX
Omnichannel contact center specializing giving customers full control of their consumer experience. We offer full voice dialing, advanced ivr, hunt group rules with options to handle up to 50 work items concurrently - text, call, forms, etc, QA evaluation, Workforce Management, transcription, payloads on call delivery.. and more. Simple enough for small business, feature rich for enterprise. We have partners willing to help with your custom implementation, reach out to learn more!






- [View Contact CX pricing details and edition comparison](https://www.g2.com/products/contact-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+05%3A45%3A20+-0500&secure%5Bsession_id%5D=8ce8bc0c-b414-4915-a677-ab69333b1809&secure%5Btoken%5D=c082467228296d6ed72c6da212f570d01f89cfaaf6ffd52eb7b48cbf6a1afc5a&format=llm_user)

## Contact CX Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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