Best Call Center Infrastructure (CCI) Software - Page 19

Geomant Cloud

With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center. Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center. For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience.

Average Rating: 5.0/5.0

Total Reviews: 1

GFM ClearComms

GFM ClearComms is an award-winning, industry-leading, specialist customer experience agency that has been delivering flexible, end-to-end outsourced call centre services and marketing solutions .

Giganet

Giganet is connecting the UK to fast, reliable and future-proof full-fibre broadband, With our focus on reliable, fast speeds, excellent customer service and honest communication, we're doing things differently. We are Giganet has been providing flexible, cost-effective broadband and phone solutions for homes and businesses since 2003. Backed by a £250million pound investment, we're levelling up the UK by building our networks and committing to connecting previously under-served areas. We are proud to be recognised by our peers in the communication industry. We have won over 30 industry awards in recent years. Including 'Overall Fibre Provider of the Year at the UK Fibre Awards 2022

Goldfish.ie

Goldfish is a cloud telecoms and contact centre management software.

Gridspace Contact Center AI

Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.

Average Rating: 5.0/5.0

Total Reviews: 1

Gyst

Gyst is an enhancement for existing voice self-service systems that delivers easier, better, faster, and more cost effective customer service. Delivered via our simple to use web-based rest API, Gyst is platform agnostic - so it will work with whatever voice system you use today, and the system you use years from now.

Haloo Connect

We Haloocom provides Complete Telecom Solution for all your communication needs. Whether you need a robust Contact Center software, IP PBX, Video Conferencing solution or Business Communication app, we have a world-class solution for you. Our Core team with deep expertise in telecommunication can transform the way your business operates.

HoduCC - Call Center Software

HoduCC call center software is designed for contemporary customer service and support teams so that they can provide exceptional customer service and enable real-time decision-making. Using ultra-advanced call center software, you can automate a wide range of calling processes and enhance your call center’s productivity and efficiency manifold. Be it connecting the crucial dots in the customer service processes or making important business decisions based on real-time updates, HoduCC call center software has the solutions for all your needs. Here’s a list of HoduCC call center software’s key features: Auto Dialer Automatic Call Distribution Call Bridging Call Forwarding to Mobile Call Recording Predictive Dialer Multi-level IVR Real-time Analytics & Reporting WebRTC Phone WFH Features HoduCC Call Center Software offers a comprehensive set of add-on modules to enhance your customer service operations. Add On Features: Quality Analysis, SMS Broadcasting, IVR & Agent Survey, and Voice Transcript.

HoduPBX- IPPBX Software

HoduPBX is the ultimate solution for business communication. Its unprecedented user interface with optimal user experience facilitates businesses to communicate with the end users efficiently. This software offers world-class connectivity within an office and from the remote location leaves communication an uninterrupted process. Get HoduPBX and empower agents’ work management with multitasking abilities and efficiencies. With 1000+ concurrent calls and 10,000 extensions, our IP PBX software is one of the best choices for business communications. Here are HoduPBX’s key features; Audio-conferencing Least Call Routing (LCR) Real-time Analytics and Reports Queue Monitoring SMS Multi-level IVR Auto Provisioning BLF & Presence Stir/Shaken Platform Features Payment Gateway Integration Hosted IP PBX Software

Hoiio

Hoiio provides cloud communication and apps to businesses on a subscription and usage-based business model.

HubSpot CTI Connector for Amazon Connect

Octave HubSpot CTI Connector is developed for Amazon Connect customers looking for seamless integration between Hubspot and Amazon Connect. Amazon Contact Control Panel (CCP) runs inside HubSpot desktop and allows agents to use call control in using an embedded softphone. What Octave HubSpot CTI Connector got out-of-box? Single / Multi & No Match Click to Dial Call Control Management Screen Popup ( Deal, Tickets, Contacts, Company) Inbound and Outbound call services Whatsapp & sms support Phone Call Activity Call Transcription & Amazon Contact Lens Integration Flexible pricing with 24/7 Octave Standard Support included. Support SSO with Google Workspace

Hydra

icall suite

iCall Suite is an advanced call analytics and reporting solution designed to deliver deep insights into business communications across voice and digital channels. Built for organizations that rely on telephony and unified communications, iCall Suite helps improve performance, ensure compliance, and enhance customer experience. With a powerful suite of features including call reporting, wallboards, call recording, and analytics dashboards, iCall Suite provides complete visibility into how teams communicate — whether in customer service, sales, or operations. The platform integrates with leading phone systems and unified communications platforms such as Microsoft Teams, Mitel, and Avaya, offering flexible deployment options both on-premise and in the cloud. iCall Suite is trusted by enterprises and service providers worldwide to support compliance (e.g., MiFID II, GDPR, HIPAA), boost operational efficiency, and drive data-informed decisions. From high-level KPIs to detailed call logs and behavior insights, iCall Suite empowers businesses to monitor, measure, and improve communication like never before.

Imperium Software Technologies

Imperium is providing future of business communication that is fast, scalable and simple. We enable virtual telephony, Avaya phones, chatbot and, can also configure whatsapp API and social media connects so that you don’t miss any opportunities from customers and can provide a satisfied customer experience through omnichannel. Pay as you go and perpetual model available.

Indicate me

Indicate me is a strong player in AI and insight visualization. Our advanced AI tool summarizes and categorizes all customer interactions, showing how satisfied your customers are and providing in-depth insights valuable to your entire organization. Our AI Buddy coaches your employees to enhance the quality of customer interactions. With Indicate me, you can make faster and more informed decisions, gaining insights into what you should improve and what your customers demand.