---
title: Callbox Reviews
meta_title: 'Callbox Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Callbox works for a business like yours.
date_modified: '2026-06-04'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Callbox Reviews
**Vendor:** L5 Networks  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Callbox
Callbox is Full Collaboration and Contact Center solution perfect for companies of any size from any market that want to reduce costs and increase the productivity of their employees. It includes Chat, Calling, Meeting, Omnichannel and CallCenter with third-party integration APIs and natively integrated with Microsoft Teams and Google Workspace. It is the most complete and cost-effective on the market, with hundreds of features including: Full Collaboration (Calling, Chat and Meeting) Omnichannel (WhatsApp, Facebook, Telegram, SMS, Email, Webchat, and more...) Bots Mobile Apps Call Recording Call Transcription Self-service and IVR Contact Center (active and receptive) Reports and Monitoring






- [View Callbox pricing details and edition comparison](https://www.g2.com/products/l5-networks-callbox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+16%3A20%3A55+-0500&secure%5Bsession_id%5D=d65e33f4-750d-49f6-9bc0-d1a88792a3e2&secure%5Btoken%5D=f490a7ec15e0b218aec849db30751e2885aadc44fc4a653d141fd6a68e653504&format=llm_user)

## Callbox Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

## Top Callbox Alternatives
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  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews)
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