# Best AI IT Agents Software - Page 3 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions. ### Core Capabilities of AI IT Agents To qualify for inclusion in the AI IT Agents category, a product must: - Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions - Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows - Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports - Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents - Support advanced automation for proactive task execution such as ticket resolution or issue detection - Maintain security, compliance, and data privacy protocols for all interactions - Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues ### Common Use Cases for AI IT Agents IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include: - Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning - Proactively detecting and classifying incidents before they escalate to critical failures - Automating repetitive IT workflows including ticket categorization, routing, and status updates ### How AI IT Agents Differ from Other Tools AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management). ### Insights from G2 on AI IT Agents Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption. ## How Many AI IT Agents Software Products Does G2 Track? **Total Products under this Category:** 101 ### Category Stats (Jul 2026) - **Average Rating**: 4.61/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: PeopleReign (+2.25%) - Among all products in this category, PeopleReign recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank AI IT Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,700+ Authentic Reviews - 101+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AI IT Agents Software Is Best for Your Use Case? - **Leader:** [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) - **Highest Performer:** [Console](https://www.g2.com/products/console-com-console/reviews) - **Easiest to Use:** [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) - **Top Trending:** [Moveworks](https://www.g2.com/products/moveworks/reviews) - **Best Free Software:** [Atera](https://www.g2.com/products/atera/reviews) --- **Sponsored** ### Salesforge Salesforge blends humans and Sales AI Agents to maximize your sales pipeline. Salesforge is an all-in-one sales execution super app that gives every sales team the highest probability to hit their target by tackling the need to personalize cold email outreach at scale while safeguarding your email deliverability either done by humans or autonomous AI agents. We do that by enabling real-time AI & machine learning to decision critical sales activities, enhance messaging in every language and eliminate the need for various sales point solutions, therefore driving superior conversion rates. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010619&secure%5Bchosen_at%5D=2026-07-05T04%3A37%3A38Z&secure%5Bdisplayable_resource_id%5D=1010619&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010619&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1314410&secure%5Bresource_id%5D=1010619&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-it-agents%3Fpage%3D3&secure%5Btoken%5D=740ff9db979372350077b58236240e35e0cead5cde0b9b15378744dc1ec2c293&secure%5Burl%5D=https%3A%2F%2Fwww.salesforge.ai%2Fagent%2Ffrank&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated AI IT Agents Software Products in 2026? ### 1. [DXDT | Vibe SRE](https://www.g2.com/products/dxdt-vibe-sre/reviews) DXDT's Vibe SRE is an AI-driven Site Reliability Engineering (SRE) platform designed to transform noisy alerts into clear, actionable insights. By leveraging conversational AI, Vibe SRE enables teams to interact with their infrastructure using natural language, facilitating tasks such as incident investigation, report generation, and remediation execution. This approach significantly reduces mean time to resolution (MTTR) and minimizes alert fatigue, allowing engineering teams to focus on innovation rather than routine operations. Key Features and Functionality: - AI Chat Agent: Powered by Gemini Pro, this feature allows users to communicate with their infrastructure in natural language, enabling efficient incident investigation, metric querying, topology diagram generation, and remediation execution. - Intelligent Triage: The platform's AI classifies incoming alerts as benign, requiring enrichment, or actionable. It automatically enriches events with cloud context and routes them to the appropriate team, effectively reducing alert noise by 63%. - Proactive Pulse Agents: Scheduled AI agents proactively scan the infrastructure for financial operations (FinOps) savings, security vulnerabilities, and reliability risks, providing actionable recommendations before incidents occur. - Live Voice Interaction: Through the Gemini Live API, users can engage in real-time voice and screen-sharing sessions with the AI agent, facilitating hands-free incident management and real-time execution. - Tool Marketplace: Vibe SRE offers a marketplace for REST and MCP plugins, allowing users to extend the agent's capabilities by integrating with tools like Zabbix or custom APIs without requiring agent restarts. - Multi-Cloud Integrations: The platform supports native integrations with over 12 alert providers, including Google Cloud, AWS, Azure, Datadog, Prometheus, Zabbix, PagerDuty, Splunk, New Relic, and OpsGenie, ensuring seamless connectivity across various monitoring tools. Primary Value and User Solutions: Vibe SRE addresses the challenges of managing complex infrastructures by automating and streamlining SRE tasks. By reducing MTTR by 42% and cutting alert noise by 63%, the platform enhances system reliability and operational efficiency. Its proactive approach to identifying and mitigating potential issues before they escalate into incidents leads to significant cost savings, with an average of $61,000 in savings found per month. Ultimately, Vibe SRE empowers engineering teams to focus on strategic initiatives and innovation, rather than being bogged down by routine operational tasks. **Who Is the Company Behind DXDT | Vibe SRE?** - **Seller:** [Dxdt](https://www.g2.com/sellers/dxdt) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 2. [eCyberForce LLC](https://www.g2.com/products/ecyberforce-llc/reviews) eCyberForce LLC specializes in delivering innovative IT, network, service, and cybersecurity solutions tailored for small and mid-sized businesses. Their flagship product, MacroProbe, offers comprehensive monitoring of networks, online services, and cybersecurity, integrating advanced technologies like AI, machine learning-based anomaly detection, deep learning for capacity planning, and big data analytics. This ensures robust protection against cyber threats such as DDoS attacks, botnets, malware, and ransomware. Additionally, eCyberForce provides GlobalManager, a centralized platform that manages multiple MacroProbes, offering global access, data aggregation, and end-to-end monitoring. By combining cutting-edge technology with user-friendly interfaces, eCyberForce empowers businesses to proactively manage their digital environments, ensuring optimal performance and security. **Who Is the Company Behind eCyberForce LLC?** - **Seller:** [eCyberForce LLC](https://www.g2.com/sellers/ecyberforce-llc) - **Year Founded:** 2020 - **HQ Location:** Andover, US - **LinkedIn® Page:** https://www.linkedin.com/company/ecyberforce/ (39 employees on LinkedIn®) ### 3. [eGain AI Agent for Customer Self-Service](https://www.g2.com/products/egain-ai-agent-for-customer-self-service/reviews) eGain AI Agent for Customer Self-Service is an AI-powered virtual assistant designed to help organizations provide accurate, instant, and consistent answers to customer questions without the need for human agent intervention. It leverages advanced natural language processing (NLP) and machine learning to understand customer queries in their own words and respond in real time, across web, mobile, and messaging channels. The AI Agent connects directly to a company’s knowledge base and other backend systems to retrieve precise and up-to-date information, enabling customers to solve issues such as troubleshooting, account inquiries, or how-to guidance on their own. It also supports context retention, meaning it can remember previous interactions within a session to provide continuity and reduce repetitive questions. Key capabilities include: - Natural Language Understanding: Interprets customer intent with high accuracy, even with varied phrasing or typos. - Integrated Knowledge Access: Draws from a centralized, AI-curated knowledge hub for consistent and compliant answers. - Omnichannel Availability: Accessible via websites, mobile apps, messaging platforms, and voice assistants. - Transactional Capabilities: Can execute tasks like password resets, order tracking, or appointment booking when integrated with business systems. - Escalation to Live Agents: Seamlessly transitions conversations to contact center agents when a query cannot be resolved through self-service, with full context handoff. Organizations use eGain AI Agent for Customer Self-Service to reduce call center workload, lower operational costs, and enhance customer satisfaction by providing 24/7 support with minimal wait times. The solution is particularly suited for industries such as banking, telecommunications, insurance, and retail, where high-volume inquiries and the need for consistent responses are critical. **Who Is the Company Behind eGain AI Agent for Customer Self-Service?** - **Seller:** [eGain](https://www.g2.com/sellers/egain) - **Year Founded:** 1997 - **HQ Location:** Sunnyvale, CA - **Twitter:** @eGain (2,498 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8084/ (778 employees on LinkedIn®) - **Ownership:** NasdaqCM:EGAN ### 4. [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) ElevenLabs is the world’s most advanced generative media and voice AI company, powering creation, localization, and intelligent interaction across every medium. Built around two core platforms—Creative and Agents—ElevenLabs combines state-of-the-art speech, sound, image, and video technologies to make digital expression instant, human, and scalable. The Creative Platform provides everything teams need to generate, transform, and produce media at studio quality. It includes Voice v3 (the most expressive text-to-speech model on the market), Scribe v2 for industry-leading speech-to-text, Voice Design and Voice Cloning for personalized character creation, Voice Isolator and Voice Changer for transformation, and Realtime Speech-to-Text for dynamic use cases. Users can also generate AI Sound Effects (SFX), AI Music, and create visuals through Image and Video generation. Production tools like Studio, Dubbing, Voice Library, and Productions enable full-scale localization and content workflows—all in one seamless environment. The Agents Platform extends ElevenLabs’ technology into real-time interaction. It allows developers and enterprises to deploy voice-native AI agents that can reason, converse, and complete tasks. Through built-in Workflows, agents can act on context, access information, and deliver personalized customer experiences across sales, support, and education—all powered by ElevenLabs’ expressive voice technology. Enterprises integrate via SOC 2-compliant APIs, SDKs, and on-prem deployments to build secure, scalable, and multilingual solutions. Ethical guardrails such as Speech Classifier, watermarking, and granular voice usage controls ensure trust and transparency across every product. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication—empowering the world to create, converse, and connect in any language, medium, or voice. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,145 **Who Is the Company Behind ElevenLabs?** - **Seller:** [Eleven Labs](https://www.g2.com/sellers/eleven-labs-1235fa78-9455-4719-b9e0-9bae6a18eb20) - **Company Website:** https://elevenlabs.io/ - **Year Founded:** 2022 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/elevenlabsio/ (957 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Entertainment - **Company Size:** 73% Small-Business, 7% Mid-Market #### What Are ElevenLabs's Pros and Cons? **Pros:** - Ease of Use (469 reviews) - Quality (318 reviews) - Speed (289 reviews) - Features (239 reviews) - Easy Setup (218 reviews) **Cons:** - Expensive (171 reviews) - Needs Improvement (162 reviews) - Pricing Issues (148 reviews) - Missing Features (129 reviews) - Pronunciation Issues (109 reviews) ### What Do G2 Reviewers Say About ElevenLabs? *AI-generated summary from verified user reviews* **Pros:** - Users commend ElevenLabs for its **exceptional ease of use** , allowing for fast and reliable task completion effortlessly. - Users praise the **impressive voice quality** of ElevenLabs, noting its seamless and human-like sound for content creation. - Users appreciate the **speed and reliability** of ElevenLabs, enhancing efficiency in content creation and study tasks. - Users love the **high-quality, human-like voices** and the ease of setup, making ElevenLabs intuitive and user-friendly. - Users appreciate the **easy setup** of ElevenLabs, enabling a smooth integration into their workflow without hassle. **Cons:** - Users find the **costly pricing structure** limiting, especially for high-volume usage and losing unused credits monthly. - Users feel that **voice talent direction is harder than advertised** and desire improvements in usability and documentation. - Users express concern over **pricing issues** , noting that credits expire and are insufficient for high-volume needs. - Users express concerns about the **missing features** like custom datasets and vocabulary support that limit effectiveness. - Users report significant **pronunciation issues** , particularly with roman numerals and certain acronyms, affecting the overall experience. #### What Are Recent G2 Reviews of ElevenLabs? **"[Incredible Text-to-Voiceover: Fast, Affordable, and Intuitive](https://www.g2.com/survey_responses/elevenlabs-review-13061015)"** **Rating:** 4.5/5.0 stars *— Curran M.* [Read full review](https://www.g2.com/survey_responses/elevenlabs-review-13061015) --- **"[ElevenLabs Delivers Super-Realistic Audio & Video with a Clean, Easy UI](https://www.g2.com/survey_responses/elevenlabs-review-13054760)"** **Rating:** 5.0/5.0 stars *— Milan S.* [Read full review](https://www.g2.com/survey_responses/elevenlabs-review-13054760) --- ### 5. [EtherAssist](https://www.g2.com/products/etherassist/reviews) EherAssist is an AI technical assistant built specifically for IT teams, not a generic chatbot. It accelerates troubleshooting, automation and documentation across complex, hybrid environments so administrators can resolve issues faster and run leaner operations. Designed by EfficientEther, a UK AI company, EtherAssist brings live, contextual guidance to frontline support, step-by-step workflows for deployments and migrations, and secure drafting and translation for technical documents. It integrates with PowerShell and APIs to automate routine tasks at scale. For Windows 11 planning, EtherAssist provides a purpose-built readiness toolkit: scan devices via Microsoft Intune, CSV or manual input, flag hardware and policy blockers, generate custom assessment scripts, and produce executive summaries for staged rollouts. Application inventory and AI-generated diagrams help teams explain decisions to stakeholders. Security and control are core. EtherAssist supports compliance frameworks such as ISO 27001, offers data redaction, export and purge controls, and provides detailed usage reporting. Azure hosting with UK data residency can help organisations meet sovereignty requirements. Teams use EtherAssist to diagnose connectivity and login failures, create scripts and SOPs in seconds, and reduce the burden on scarce IT talent. Compared with general AI tools, EtherAssist focuses on depth for IT operations, compliance alignment and enterprise use cases. Getting started is simple: choose Pay As You Go or per-user subscription and begin a 14-day free trial to evaluate EtherAssist in your environment. Available via the Microsoft commercial marketplace and Microsoft Teams integration, EtherAssist fits smoothly into existing workflows and scales from small IT teams to enterprise estates globally. **Average Rating:** 5.0/5.0 **Total Reviews:** 6 **Who Is the Company Behind EtherAssist?** - **Seller:** [EfficientEther](https://www.g2.com/sellers/efficientether) - **Year Founded:** 2023 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/efficientether (6 employees on LinkedIn®) - **Ownership:** Private Limited Company - **Phone:** +44 (0) 2038220072 **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are EtherAssist's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Helpful (4 reviews) - Useful (4 reviews) - Time-Saving (3 reviews) - Efficiency (2 reviews) **Cons:** - Prompt Issues (2 reviews) - Poor Navigation (1 reviews) - Usage Limitations (1 reviews) ### What Do G2 Reviewers Say About EtherAssist? *AI-generated summary from verified user reviews* **Pros:** - Users find EtherAssist to be **incredibly easy to use** , providing seamless assistance for efficient and effective problem-solving. - Users find EtherAssist to be a **game-changing AI tool** that enhances efficiency and simplifies IT operations. - Users find EtherAssist to be **exceptionally beneficial** , offering comprehensive solutions and enhancing efficiency in everyday tasks. - Users find EtherAssist to be a significant **time-saver** , streamlining problem-solving and enhancing productivity in IT tasks. - Users find EtherAssist to significantly enhance **efficiency** , transforming workflows and streamlining troubleshooting processes effectively. **Cons:** - Users experience **prompt issues** such as excessive information generation and occasional need for adjustments to get desired formats. - Users find the **poor navigation** in EtherAssist frustrating, which hampers their overall experience and efficiency. - Users find the **usage limitations** of EtherAssist frustrating due to overwhelming information and occasional logout issues. #### What Are Recent G2 Reviews of EtherAssist? **"[EtherAssist at your fingertips](https://www.g2.com/survey_responses/etherassist-review-11573715)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/etherassist-review-11573715) --- **"[AI That is Actually Impactful](https://www.g2.com/survey_responses/etherassist-review-11734582)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Services* [Read full review](https://www.g2.com/survey_responses/etherassist-review-11734582) --- ### 6. [Falconer](https://www.g2.com/products/falconer/reviews) Falconer is an AI-powered knowledge management platform designed to help engineering teams maintain accurate and up-to-date documentation, ensuring seamless collaboration and enhanced productivity. By integrating with tools like GitHub, Slack, and Linear, Falconer automatically captures decisions, updates documentation, and provides reliable answers without manual intervention. Key Features and Functionality: - Self-Updating Documentation: Falconer detects code changes from merged pull requests and proposes or applies relevant documentation updates, keeping documentation synchronized with the codebase. - Unified Knowledge Search: Offers a single search interface across code, documentation, Slack threads, and project tasks, enabling team members to find accurate, cited answers instantly. - Slack Integration: Allows users to query Falconer directly within Slack to receive immediate, codebase-grounded answers without disrupting workflow. - Diagram Generation: Automatically generates architectural and workflow diagrams from the codebase, facilitating clear communication of technical systems to both internal teams and external stakeholders. - Tool Integrations: Seamlessly connects with GitHub, Slack, Linear, Google Docs, and Notion, allowing teams to integrate Falconer into their existing workflows with minimal setup. Primary Value and Problem Solved: Falconer addresses the common challenges of documentation decay and fragmented knowledge across various tools. By providing a self-updating, centralized knowledge platform, it eliminates the productivity drain caused by repeated questions, stale wikis, and coordination overhead. This ensures that engineering teams can maintain clarity and efficiency as they scale, with reliable access to accurate and current information. **Who Is the Company Behind Falconer?** - **Seller:** [Falconer](https://www.g2.com/sellers/falconer) - **Year Founded:** 2025 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://linkedin.com/company/falconer-ai-company (1,573 employees on LinkedIn®) ### 7. [Flip AI](https://www.g2.com/products/flip-ai/reviews) Flip AI is an advanced contextual intelligence application designed to assist Site Reliability Engineers (SREs) in swiftly identifying and resolving complex system incidents. By integrating with existing observability tools, Flip AI cuts through the noise of telemetry data, providing clear, explainable root cause analyses in seconds. Key Features and Functionality: - Seamless Integration: Flip AI connects effortlessly with popular observability platforms such as Datadog, Splunk, AppDynamics, and more, ensuring compatibility with your current tech stack. - Contextual Analysis: It synthesizes telemetry data, system architecture, and historical incident information to surface meaningful insights, highlighting critical connections and patterns. - Natural Language Processing: Utilizing AI-driven natural language capabilities, Flip AI delivers root cause analyses that are easy to understand, facilitating quicker decision-making and team alignment. - Adaptive Learning: The platform continuously learns from past incidents and user interactions, refining its analyses to better fit the unique context of your systems. - Security and Compliance: Engineered with enterprise-grade security, Flip AI is SOC2-compliant and designed for privacy-first deployments, ensuring data integrity and confidentiality. Primary Value and Problem Solved: In today's complex IT environments, SRE teams are inundated with vast amounts of telemetry data, making it challenging to pinpoint the root causes of system issues promptly. Flip AI addresses this challenge by transforming raw data into coherent narratives, enabling teams to understand and resolve incidents faster. This not only reduces downtime but also enhances overall system reliability and team efficiency. **Who Is the Company Behind Flip AI?** - **Seller:** [Flip AI](https://www.g2.com/sellers/flip-ai) - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/flipai (23 employees on LinkedIn®) ### 8. [FlowTux](https://www.g2.com/products/flowtux/reviews) FlowTux gives every team in your company — IT, Dev, Design, Ops, Sales, HR, and more — one place to raise, track, and resolve internal issues. AI fixes what it can. The right person handles the rest. Our AI agent runs on your devices, monitors fleet health continuously, and executes fixes automatically — before anyone raises a hand. 73% of common issues are resolved without a human involved. **Who Is the Company Behind FlowTux?** - **Seller:** [Flowtux AI](https://www.g2.com/sellers/flowtux-ai) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/flowtux (1 employees on LinkedIn®) ### 9. [Gaspar AI](https://www.g2.com/products/gaspar-ai/reviews) Gaspar AI is your intelligent AI partner for optimal and smooth service desk experiences! Boost employee, IT and HR teams' productivity by automating your help desk and auto-resolving requests in seconds through omnichannel support in natural language. It uses Conversational AI to instantly auto-resolve 40% of recurrent employee requests on Slack, Microsoft Teams & Jira Service Management - so no need to switch platforms - and Workflows to build and auto-fulfill repetitive processes, such as employee onboarding. It also integrates with ChatGPT to generate intuitive answers from the company's knowledge base when employees ask questions, instead of guiding them to the right solution articles. Through an easy-to-use portal, admins get complete authority over their Gaspar AI deployment. Gaspar AI's Analytics Dashboard offers a comprehensive overview of insights and real-time monitoring of key KPIs so that IT leaders get an exceptional outlook on their support process performance. And thanks to the Proactive Insights feature IT teams can improve knowledge sharing and management, while creating the ultimate knowledge base. Gaspar AI can be integrated on top of Jira Service Management, ServiceNow, Freshservice and most ITSM platforms. It offers more than 100+ automations thanks to more than 30 software integrations. It takes 30 minutes to be deployed and is uniquely designed to be tailored to each company's needs. Learn more at gaspar.ai **Who Is the Company Behind Gaspar AI?** - **Seller:** [Gaspar AI](https://www.g2.com/sellers/gaspar-ai) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/gasparai (9 employees on LinkedIn®) ### 10. [Generative Studio X by OneReach.ai](https://www.g2.com/products/generative-studio-x-by-onereach-ai/reviews) Generative Studio X from OneReach.ai is the only conversational AI platform to be named a leader by all of the top analyst groups—including Gartner, Forrester, and IDC. GSX powers over 1 billion conversations per year and is trusted by leading brands like Deloitte, athenahealth, Pepsico, and McGraw Hill. Our CEO and co-founder Robb Wilson also wrote the first bestselling book about conversational AI for business, Age of Invisible Machines (Wiley) and hosts the Invisible Machines podcast. OneReach.ai was founded more than a decade ago as a research and development project focused on the idea that conversational AI would change every job at every organization. Our team identified the key requirements for hyperautomation and created a platform specifically to support these unique needs. Using GSX global organizations are creating digital workforces composed of AI agents, or Intelligent Digital Workers (IDWs), that standardize communications and orchestrate existing software to automate real work. OneReach.ai offers new tools and architecture for a new era in software development. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Generative Studio X by OneReach.ai?** - **Seller:** [OneReach](https://www.g2.com/sellers/onereach) - **Year Founded:** 2013 - **HQ Location:** Denver, Colorado, United States - **Twitter:** @OneReach (3,592 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/onereach/ (131 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Generative Studio X by OneReach.ai? **"[Easier to use](https://www.g2.com/survey_responses/generative-studio-x-by-onereach-ai-review-9635328)"** **Rating:** 5.0/5.0 stars *— Raziya S.* [Read full review](https://www.g2.com/survey_responses/generative-studio-x-by-onereach-ai-review-9635328) --- ### 11. [Gfacility](https://www.g2.com/products/gfacility/reviews) Gfacility is a modern Integrated Workplace Management System (IWMS) that leverages artificial intelligence to streamline facility operations, enhance workplace experiences, and automate repetitive tasks across your organization. Designed for enterprises, municipalities, and service providers, Gfacility centralizes room bookings, service requests, asset tracking, and task management into one unified platform. This cloud-based solution supports teams in managing both physical spaces and operational workflows, while ensuring compliance, reducing manual workloads, and improving service quality. Gfacility distinguishes itself by combining powerful configuration options with embedded AI—making it not just a management tool, but a smart workplace engine. Key capabilities include: Autonomous AI Engine: Gfacility goes beyond assistant-style bots. Its AI doesn’t just respond—it acts. It autonomously closes resolved tickets, requests missing information from users, optimizes bookings based on usage patterns, and continuously improves operational flows with no human input required. Smart Assistant for daily tasks: Employees interact with a built-in AI assistant that books rooms, handles ticket routing, retrieves data from knowledge bases, reschedules meetings based on occupancy, and more—all through natural language input. Facility & Service Management: Automate helpdesk operations, task assignments, SLA tracking, and service dispatching. A built-in knowledge base boosts first-time resolution and empowers frontline teams. Space & Resource Booking: Users can book rooms, catering, and equipment directly through integrations with Google Workspace and Microsoft 365. All bookings can be enriched with visitor registration, signage, and layout preferences. Asset & Maintenance control: Maintain oversight of IT and facility assets, schedule recurring maintenance, and track dependencies across the workplace. Compliance & Security: Built with ISO 27001 certification and GDPR compliance, Gfacility provides robust data protection and user access control for organizations with strict regulatory requirements. Gfacility enables organizations to shift from reactive facility management to a proactive, AI-driven workplace strategy. By eliminating manual overhead and empowering users with real-time intelligence, it transforms the way people work, collaborate, and experience their environments. **Who Is the Company Behind Gfacility?** - **Seller:** [Gfacility](https://www.g2.com/sellers/gfacility) - **Year Founded:** 2018 - **HQ Location:** Breda, NL - **LinkedIn® Page:** https://www.linkedin.com/company/gfacility (11 employees on LinkedIn®) ### 12. [HireTechies](https://www.g2.com/products/hiretechies/reviews) HireTechies is a free, AI-powered applicant tracking system (ATS) designed specifically for IT companies. It streamlines the entire recruitment process—from job posting to onboarding—by automating repetitive tasks and integrating seamlessly with existing tools. By leveraging advanced AI capabilities, HireTechies enables organizations to identify top talent efficiently, reduce time-to-hire, and enhance collaboration among hiring teams, all without incurring any costs. Key Features and Functionality: - Team Collaboration: Facilitates role-based permissions and collaborative tools, allowing the entire hiring team to participate effectively in the recruitment process. - Interview Scheduling: Automates scheduling with calendar integrations, availability checks, and automated reminders, eliminating back-and-forth coordination. - Candidate Management: Organizes candidates, tracks their progress, and maintains a comprehensive talent database for easy access and management. - AI-Powered Insights: Provides intelligent recommendations and analysis to support faster and more informed hiring decisions. - Reporting & Analytics: Tracks key metrics and generates reports on hiring performance and team efficiency, offering valuable insights for continuous improvement. - Integrations: Connects with existing tools, including email, calendar, and communication platforms, ensuring seamless workflows. Primary Value and Solutions Provided: HireTechies addresses common recruitment challenges by automating time-consuming tasks such as resume screening, interview scheduling, and candidate communication. This automation reduces manual errors, accelerates the hiring cycle, and allows HR professionals to focus on strategic decision-making. By offering a comprehensive suite of features at no cost, HireTechies eliminates financial barriers, making advanced recruitment tools accessible to IT companies of all sizes. The platform's AI capabilities ensure that organizations can identify and engage top talent efficiently, ultimately leading to better hiring outcomes and a more streamlined recruitment process. **Who Is the Company Behind HireTechies?** - **Seller:** [HireTechies](https://www.g2.com/sellers/hiretechies) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 13. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 **Who Is the Company Behind Hiver in Gmail?** - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** https://hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq (5,617 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1241281/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small-Business, 27% Mid-Market #### What Are Hiver in Gmail's Pros and Cons? **Pros:** - Ease of Use (182 reviews) - Team Collaboration (149 reviews) - Email Management (131 reviews) - Communication (105 reviews) - Collaboration (82 reviews) **Cons:** - Email Issues (72 reviews) - Missing Features (47 reviews) - Limited Features (34 reviews) - Slow Loading (32 reviews) - Bug Issues (28 reviews) ### What Do G2 Reviewers Say About Hiver in Gmail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Hiver in Gmail, simplifying task assignments and email management. - Users value the **seamless team collaboration** provided by Hiver, enhancing efficiency in managing shared email accounts. - Users value the **efficient management of emails** in Hiver, enhancing teamwork and streamlining communication. - Users commend Hiver for its **seamless communication** , greatly enhancing team collaboration and efficiency within Gmail. - Users love the **seamless collaboration** enabled by Hiver, greatly enhancing team communication and workflow efficiency. **Cons:** - Users experience **email issues** such as glitches, slow loading, and difficulties with searching and reading threads. - Users feel that the **missing features** prevent them from fully utilizing Hiver's potential and improving efficiency. - Users find Hiver's **limited features** restrict their ability to manage workflows effectively, especially on mobile devices. - Users experience **slow loading** in Hiver occasionally, affecting their ability to act quickly and efficiently. - Users report **bug issues** with Hiver, including disconnects and performance slowdowns affecting overall email efficiency. #### What Are Recent G2 Reviews of Hiver in Gmail? **"[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)"** **Rating:** 5.0/5.0 stars *— Ronak S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) --- **"[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)"** **Rating:** 5.0/5.0 stars *— Nadia S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) --- ### 14. [Incisio AI](https://www.g2.com/products/incisio-ai/reviews) Incisio AI is an AI-powered incident and support management platform designed to automate 99% of operational workflows for modern DevOps and support teams. By integrating seamlessly with tools like Slack, AWS CloudWatch, and Datadog, Incisio streamlines processes such as triage, escalation, resolution, and post-incident reviews, enabling teams to respond faster to incidents and deliver a superior support experience. Key Features and Functionality: - AI Agents: Automate the entire incident lifecycle, including triage, escalation, resolution, and postmortems, all within Slack. - Seamless Integrations: Connects with observability tools, knowledge bases, and Slack workspaces to centralize incident management. - Customizable Standard Operating Procedures (SOPs): Allows teams to tailor workflows to their specific needs, ensuring consistency and efficiency. - AI War Rooms: Facilitates intelligent collaboration during incidents, enabling faster decision-making and resolution. Primary Value and Problem Solved: Incisio AI addresses the challenges of manual workflows and fragmented systems in incident management by centralizing and automating the entire process. This reduces Mean Time to Resolution (MTTR), minimizes Service Level Agreement (SLA) breaches, and alleviates human burnout. By leveraging intelligent agents and seamless integrations, Incisio ensures that incidents are resolved more efficiently, escalations are handled intelligently, and support teams can focus on delivering high-quality service. **Who Is the Company Behind Incisio AI?** - **Seller:** [Incisio AI](https://www.g2.com/sellers/incisio-ai) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 15. [Infiworks](https://www.g2.com/products/infiworks/reviews) Helping businesses redesign their accounts payable and procurement lifecycles with AI agents that transform operations into connected, self-optimizing systems. **Who Is the Company Behind Infiworks?** - **Seller:** [Infiworks](https://www.g2.com/sellers/infiworks) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/infiworks/ (1 employees on LinkedIn®) ### 16. [Infravox AI](https://www.g2.com/products/infravox-ai/reviews) Infravox AI is an autonomous, AI-driven platform designed to revolutionize DevOps and Site Reliability Engineering (SRE) operations. By integrating seamlessly with your entire infrastructure stack, it functions as a tireless senior SRE engineer, continuously monitoring, diagnosing, and resolving issues around the clock. This proactive approach minimizes downtime, reduces operational costs, and enhances system reliability without human intervention. Key Features and Functionality: - AI Root Cause Analysis: Achieves 94% diagnostic accuracy, swiftly identifying and addressing the underlying causes of incidents. - Auto-Fix Engine: Resolves issues in under 60 seconds, ensuring rapid recovery and minimal disruption. - Security Compliance: Conducts continuous scans to ensure adherence to standards such as SOC2, HIPAA, and GDPR. - Financial Operations (FinOps) Optimization: Identifies and eliminates cloud waste, leading to monthly savings between $2,000 and $15,000. - AI War Room: Provides a live incident command center for efficient management and resolution of ongoing issues. - Git Intelligence: Offers AI-powered code reviews compatible with platforms like GitHub, GitLab, and Azure, enhancing code quality and security. - Cost Analytics: Analyzes and optimizes cloud expenditures by identifying idle resources and recommending rightsizing strategies. - DevOps Command Line Interface (CLI): Enables full platform control directly from the terminal, streamlining operations for developers. - Infrastructure Topology: Utilizes an AI knowledge graph to map and understand infrastructure dependencies and relationships. Primary Value and Solutions Provided: Infravox AI addresses several critical challenges faced by engineering teams: - Reduction of Alert Fatigue: By autonomously detecting and resolving incidents, it significantly decreases the volume of alerts requiring human attention, thereby reducing on-call burnout. - Enhanced System Reliability: Its rapid detection and resolution capabilities lead to improved uptime and system performance. - Operational Cost Savings: Through intelligent resource management and cost optimization, it delivers substantial financial savings. - Security and Compliance Assurance: Continuous monitoring ensures that infrastructure remains compliant with industry standards, mitigating security risks. - Developer Efficiency: By automating routine tasks and providing insightful analytics, it allows developers to focus on innovation rather than maintenance. Infravox AI empowers organizations to maintain robust, secure, and cost-effective infrastructure operations, transforming the traditional approach to DevOps and SRE practices. **Who Is the Company Behind Infravox AI?** - **Seller:** [Infravox AI](https://www.g2.com/sellers/infravox-ai) - **Year Founded:** 2026 - **HQ Location:** Stanford, US - **LinkedIn® Page:** https://linkedin.com/company/infravox-ai (2 employees on LinkedIn®) ### 17. [Jester](https://www.g2.com/products/jester/reviews) Jester helps you follow and organize feeds, create AI text and audio digests (with sourcing), build custom feeds from non-RSS sources, and more. It is built to have most of the features you would expect from a modern RSS reader, but with an eye towards feed discoverability through popularity metrics and topic tagging **Who Is the Company Behind Jester?** - **Seller:** [Jester](https://www.g2.com/sellers/jester) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 18. [Kestrel AI](https://www.g2.com/products/kestrel-ai/reviews) Kestrel AI is an AI-native cloud incident response platform designed to detect, investigate, and resolve cloud and Kubernetes incidents swiftly. By leveraging AI agents, Kestrel identifies root causes and provides exact, production-ready fixes, transforming incident resolution from hours to seconds. This platform ensures continuous monitoring and rapid remediation, enhancing the reliability and efficiency of cloud infrastructures. Key Features and Functionality: - Incident Response: Monitors cloud environments 24/7, detecting incidents, tracing root causes, and generating configuration fixes with options for auto-remediation or single-click approval. - AI Chat Copilot: Allows users to inquire about cloud issues in plain English, receiving instant answers accompanied by ready-to-apply configuration changes. - Risk Assessment: Deploys specialized AI agents to uncover cross-domain security risks and provides precise remediation steps before they escalate into incidents. - Cloud Infrastructure Map: Offers a unified, real-time visualization of the entire cloud infrastructure, including classified traffic overlays. - GitOps and Infrastructure as Code (IaC) Integration: Seamlessly integrates with existing CI/CD pipelines, ensuring every AI-generated fix becomes a pull request, maintaining team control. - Fast Setup: Provides a single Helm install command for Kubernetes and agentless cloud integration for other cloud services, facilitating quick deployment. Primary Value and Problem Solved: Kestrel AI addresses the complexity and time-consuming nature of cloud incident management by automating detection, analysis, and remediation processes. It reduces mean time to resolution (MTTR) by over 90%, resolving incidents in seconds and achieving remediation accuracy exceeding 98%. By delivering exact, production-ready fixes for intricate infrastructure and application incidents, Kestrel AI enhances operational efficiency, minimizes downtime, and ensures robust cloud performance. **Who Is the Company Behind Kestrel AI?** - **Seller:** [Kestrel AI](https://www.g2.com/sellers/kestrel-ai) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/kestrelhq (602 employees on LinkedIn®) ### 19. [Korey](https://www.g2.com/products/korey/reviews) Korey is an AI agent for product engineering workflows that helps teams keep work moving by handling the coordination that slows delivery down. It turns rough ideas into development-ready work by writing Stories, breaking down tasks, and structuring specs so engineers know what to build next. Korey generates clear, actionable output that follows your team’s standards. It adds acceptance criteria, suggests Sub-tasks, asks clarifying questions, and captures requirements as work evolves, reducing back-and-forth and keeping scope clear. Korey also coordinates work across tools and agents. By connecting directly to Shortcut, GitHub, and other systems your team already uses, Korey keeps context in sync and hands off structured work to coding agents when it’s ready for implementation. Teams don’t need to copy, paste, or restate context as work moves from planning into execution. To help teams stay aligned, Korey summarizes updates, stand-ups, and releases, and can answer questions about progress or blockers using up-to-date information from across your tools. Korey works across teams, languages, and time zones, keeping work clear and current whenever it’s needed. By handling coordination and handoff, Korey reduces project overhead so product engineering teams can spend less time managing work and more time building. **Average Rating:** 4.3/5.0 **Total Reviews:** 14 **Who Is the Company Behind Korey?** - **Seller:** [Shortcut](https://www.g2.com/sellers/shortcut) - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @shortcut (12,336 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5288800/ (71 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 79% Small-Business, 21% Mid-Market #### What Are Korey's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Helpful (8 reviews) - Time Saving (8 reviews) - Time-saving (6 reviews) - Efficiency (5 reviews) **Cons:** - App Functionality (4 reviews) - Feature Issues (3 reviews) - Beginner Difficulty (2 reviews) - Chat Management (2 reviews) - Integration Issues (2 reviews) ### What Do G2 Reviewers Say About Korey? *AI-generated summary from verified user reviews* **Pros:** - Users find Korey to be a **user-friendly tool** that greatly simplifies project management and saves valuable time. - Users find Korey to be **incredibly helpful** for communication and report generation, streamlining engineering updates effectively. - Users appreciate the **time-saving features** of Korey, streamlining workflows and reducing effort in managing user stories. - Users find Korey a **time-saving tool** , streamlining workflows and minimizing the need for lengthy refinement meetings. - Users appreciate the **efficiency** of Korey, significantly reducing reporting time and enhancing development focus. **Cons:** - Users are frustrated with Korey's **default visibility of chat** and the delay in ticket creation and approval processes. - Users feel that Korey has **feature issues** , particularly with organization-wide conversation history and ticket creation delays. - Users find it **hard to get started** with Korey due to excessive detail and complexity in the user stories. - Users are concerned about the **default visibility of team chats** , limiting privacy and context for detailed discussions. - Users face **integration issues** with Korey, limiting functionality with platforms like Jira and Outlook, affecting usability. #### What Are Recent G2 Reviews of Korey? **"[Korey Makes Weekly Release Summaries Effortless and Highly Customizable](https://www.g2.com/survey_responses/korey-review-12410091)"** **Rating:** 4.5/5.0 stars *— Jeroen V.* [Read full review](https://www.g2.com/survey_responses/korey-review-12410091) --- **"[Korey, the project management co-pilot with huge potential](https://www.g2.com/survey_responses/korey-review-11771040)"** **Rating:** 5.0/5.0 stars *— Anders B.* [Read full review](https://www.g2.com/survey_responses/korey-review-11771040) --- ### 20. [LayerOps](https://www.g2.com/products/layerops/reviews) LayerOps is an AI-powered operations assistant designed to streamline IT management by enabling users to interact with their helpdesk and manage their entire technology stack through natural language conversations. By integrating with various Professional Services Automation (PSA), Remote Monitoring and Management (RMM), security, documentation, networking, and Backup and Disaster Recovery (BDR) tools, LayerOps provides a unified interface for querying tickets, assessing risks, and executing tasks efficiently. Key Features and Functionality: - Natural Language Queries: Allows users to ask questions in plain English and receive structured data, tables, and actionable insights without the need for specialized query languages. - Encrypted Credential Vault: Utilizes AES-256-GCM encryption with per-workspace keys managed by hardware-backed Key Management Systems (KMS), ensuring that API credentials are never stored in plaintext. - Smart Ticket Triage: Automatically identifies overdue, unassigned, and aging tickets, prioritizing them based on impact rather than just age. - Comprehensive Integrations: Supports connections with multiple tools across PSA, RMM, security, documentation, networking, and BDR categories, allowing for seamless management across various systems. - Role-Based Access Control (RBAC): Offers granular roles with per-integration permissions, ensuring that users have appropriate access levels and that read-only users cannot perform write actions. - Real-Time Alerts: Provides webhook-driven notifications for Service Level Agreement (SLA) breaches, overdue tickets, and priority escalations, keeping teams informed of critical issues. Primary Value and User Solutions: LayerOps addresses the complexity of managing diverse IT operations by offering a conversational interface that simplifies interactions with various systems. It enhances operational efficiency by automating routine tasks, providing real-time insights, and ensuring secure management of credentials. By consolidating multiple tools into a single platform, LayerOps reduces the need for manual processes, minimizes the risk of errors, and allows IT teams to focus on strategic initiatives rather than routine maintenance. **Who Is the Company Behind LayerOps?** - **Seller:** [LayerOps](https://www.g2.com/sellers/layerops) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 21. [Lexful](https://www.g2.com/products/lexful/reviews) Lexful is an AI-native platform built for managed service providers (MSPs) that combines enterprise-grade security, scalable architecture, and advanced intelligence to help MSPs operate with speed, confidence, and compliance in the AI era. Designed from the ground up with zero-trust security, API-first extensibility, and cloud-native infrastructure, Lexful enables MSPs to automate complex workflows, strengthen data governance, and unlock new levels of operational performance, all while maintaining strict compliance with SOC-2 and GDPR standards. **Who Is the Company Behind Lexful?** - **Seller:** [Lexful](https://www.g2.com/sellers/lexful) - **Year Founded:** 2025 - **HQ Location:** Vancouver, CA - **LinkedIn® Page:** https://www.linkedin.com/company/lexful/ (12 employees on LinkedIn®) ### 22. [Locata](https://www.g2.com/products/locata/reviews) Locata is a comprehensive healthcare management platform designed to streamline operations for healthcare providers and enhance patient care. By integrating advanced technology with user-friendly interfaces, Locata offers a suite of tools that address the complexities of modern healthcare environments. Key Features and Functionality: - Patient Management: Efficiently handle patient records, appointments, and communications to ensure seamless interactions and continuity of care. - Scheduling System: Optimize staff and resource allocation with an intuitive scheduling system that reduces conflicts and maximizes efficiency. - Billing and Invoicing: Simplify financial processes with automated billing, invoicing, and payment tracking, ensuring accuracy and compliance. - Analytics and Reporting: Gain valuable insights through comprehensive analytics and customizable reports to inform decision-making and improve outcomes. - Compliance Management: Stay up-to-date with regulatory requirements and standards, reducing the risk of non-compliance and associated penalties. Primary Value and Solutions Provided: Locata addresses the challenges faced by healthcare providers in managing administrative tasks, patient engagement, and regulatory compliance. By automating routine processes and providing real-time data access, Locata enables healthcare professionals to focus more on patient care and less on administrative burdens. This leads to improved operational efficiency, enhanced patient satisfaction, and better overall healthcare outcomes. **Who Is the Company Behind Locata?** - **Seller:** [Locata](https://www.g2.com/sellers/locata) - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/locata-health (319 employees on LinkedIn®) ### 23. [LogicMonitor Edwin AI](https://www.g2.com/products/logicmonitor-edwin-ai/reviews) Edwin AI by LogicMonitor is an advanced AI agent designed to revolutionize IT operations by automating incident investigation, reducing alert noise, and accelerating resolution times. Built on Amazon Bedrock, Edwin AI integrates seamlessly into existing workflows, enabling IT teams to transition from reactive firefighting to proactive management without increasing headcount. Organizations have reported significant improvements, including up to 80% noise reduction, 30% fewer ITSM incidents, 60% faster mean time to resolution (MTTR), and a 20% boost in operational efficiency. Key Features and Functionality: - Agentic AIOps: Edwin AI is purpose-built for IT operations, offering contextual understanding of the ITOps environment to correlate events, identify root causes, and drive remediation. - Unified Data Context: It integrates observability telemetry, CMDB data, topology, and ITSM context into a comprehensive ITOps knowledge graph, facilitating explainable, data-driven decisions across hybrid environments through over 3,000 integrations. - Real-Time Alert Correlation: Edwin AI ingests cross-domain alerts, applies AI-powered correlation to eliminate noise and false positives, and links events to performance degradations and past incidents to identify likely causes swiftly. - Automated Triage and Escalation: Combining insights with incident context and resolver group logic, Edwin AI routes incidents to the appropriate teams and initiates remediation workflows automatically. Primary Value and Problem Solved: Edwin AI addresses the challenges of modern IT operations by significantly reducing alert fatigue and operational noise, enabling faster incident resolution, and enhancing overall productivity. By automating the correlation of alerts, identifying root causes, and recommending remediation steps, Edwin AI empowers IT teams to manage complex environments more effectively, ensuring system reliability and minimizing downtime. **Who Is the Company Behind LogicMonitor Edwin AI?** - **Seller:** [LogicMonitor](https://www.g2.com/sellers/logicmonitor) - **Year Founded:** 2007 - **HQ Location:** Santa Barbara, CA - **Twitter:** @logicmonitor (12,430 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1165219/ (1,226 employees on LinkedIn®) ### 24. [Lucend](https://www.g2.com/products/lucend/reviews) Lucend is an AI-driven intelligence platform designed to optimize data center operations by transforming existing data into actionable insights. By analyzing millions of daily signals—such as temperature fluctuations, fan speeds, power draws, and humidity shifts—Lucend identifies hidden inefficiencies and provides clear recommendations to enhance performance without the need for new hardware or capital expenditures. Key Features and Functionality: - Transparent AI Analysis: Continuously monitors and interprets vast amounts of sensor data to detect patterns and anomalies that may indicate inefficiencies or potential issues. - Actionable Daily Briefings: Delivers concise, daily intelligence reports outlining current facility status, identified problems, recommended actions, and projected savings. - Predictive Maintenance: Utilizes anomaly detection to foresee hardware issues before they escalate, enabling proactive maintenance and extending equipment lifespan. - Seamless Integration: Connects with existing Building Management Systems (BMS), Data Center Infrastructure Management (DCIM), or Supervisory Control and Data Acquisition (SCADA) systems without requiring additional sensors or hardware. - Workflow Compatibility: Integrates with platforms like ServiceNow and other IT Service Management (ITSM) systems, auto-generates Method of Procedure (MOP) documents, and supports compliance frameworks to fit seamlessly into existing operational processes. Primary Value and Solutions Provided: Lucend empowers data center operators to achieve significant operational improvements by: - Reducing Energy Consumption: Achieves up to a 40% reduction in Power Usage Effectiveness (PUE), leading to substantial energy savings and cost reductions. - Enhancing Operational Efficiency: Decreases reactive interventions by approximately 25%, allowing teams to focus on strategic initiatives rather than constant firefighting. - Improving Equipment Reliability: Extends the remaining useful life of assets through predictive maintenance, preventing costly failures and unplanned downtime. - Accelerating Time to Value: Provides actionable recommendations within six weeks of implementation, with minimal training required, ensuring rapid realization of benefits. By illuminating hidden opportunities within existing data, Lucend enables data centers to operate more efficiently, sustainably, and confidently, all while keeping human operators in control of decision-making processes. **Who Is the Company Behind Lucend?** - **Seller:** [Lucend](https://www.g2.com/sellers/lucend) - **Year Founded:** 2023 - **HQ Location:** Amsterdam, NL - **LinkedIn® Page:** https://www.linkedin.com/company/coolgradient (26 employees on LinkedIn®) ### 25. [Maisa](https://www.g2.com/products/maisa/reviews) Maisa Studio helps enterprise teams scale AI-powered automation with Digital Workers that are hallucination-resitant, reliable, auditable and aligned with how your business actually operates. Maisa turns unreliable pilots and rigid scripts into trustworthy automation, accelerating time-to-value, reducing manual work, and preserving organizational know-how. **Who Is the Company Behind Maisa?** - **Seller:** [Maisa](https://www.g2.com/sellers/maisa) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/101654696 (36 employees on LinkedIn®) ## What Is AI IT Agents Software? [ AI Agents](https://www.g2.com/categories/ai-agents) ## What Software Categories Are Similar to AI IT Agents Software? - [Service Desk Software](https://www.g2.com/categories/service-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) - [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders) - [AI Agents for HR Software](https://www.g2.com/categories/ai-agents-for-hr)