# Best AI Customer Support Agents Software - Page 18

## How Many AI Customer Support Agents Software Products Does G2 Track?

**Total Products under this Category:** 565

### Category Stats (Aug 2026)

- **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank AI Customer Support Agents Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 82,600+ Authentic Reviews
- 565+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI Customer Support Agents Software
 ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=57328&focus%5B%5D=574&focus%5B%5D=4215&focus%5B%5D=1371397&focus%5B%5D=1408919)

Highlighted products: Salesforce Agentforce, Fin, Jotform AI Agents, HubSpot Service Hub, Zendesk for Customer Service, Genesys Cloud CX, Retell AI, and ServiceNow AI Agents.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=retell-ai&focus%5B%5D=servicenow-ai-agents)

**Sponsored**

### Kustomer

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-15T05%3A08%3A13Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=40227&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%3Fpage%3D18&secure%5Btoken%5D=27435f9d4aaa2d6c3e804105ae9809920019dc8c170e58204808e5f06450cedd&secure%5Burl%5D=https%3A%2F%2Fwww.kustomer.com%2Fpricing%2F&secure%5Burl_type%5D=paid_promos)

### [Bund AI](https://www.g2.com/products/bund-ai/reviews)

Bund AI is an AI agent for sales and customer support. It qualifies leads, books calls, issues refunds, changes orders, and looks up accounts directly — then hands off to a human teammate when a conversation needs one. It runs on the web widget and by email, deploys in under a day, and offers a free plan alongside paid tiers for growing teams. The core product is open-source (AGPL-3.0) and model-agnostic, routed through OpenRouter.

#### Who Is the Company Behind Bund AI?

- **Seller:** [Bund AI](https://www.g2.com/sellers/bund-ai)
- **HQ Location:** Abuja, NG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6ea5b5b7cced6c411a54a3b600954c40e07f8e6b731f9688e1dccee552b490b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbund-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Byrsa](https://www.g2.com/products/byrsa/reviews)

Byrsa is an advanced AI-driven customer support solution designed to autonomously resolve customer issues in sectors such as telecommunications, banking, and insurance. Unlike traditional systems that merely respond to inquiries, Byrsa actively diagnoses and resolves problems, ensuring swift and efficient service. Key Features and Functionality: - Autonomous Resolution: Byrsa doesn't just answer tickets; it resolves them autonomously within seconds, handling the entire customer journey from initial contact to issue closure. - Contextual Memory: Retains deep client context to facilitate natural, repeat-free conversations, enhancing customer satisfaction. - Multilingual Support: Interacts natively in over 60 languages, providing seamless communication without latency. - Root-Cause Diagnostics: Instantly identifies systemic issues and root causes before query completion, ensuring accurate and efficient problem-solving. - Agentic Orchestration: Connects directly to internal tools, actively solving, updating, and closing tickets autonomously without human intervention. - Multimodal Input Handling: Understands and processes various input forms, including text, voice, photos, files, and videos, accommodating diverse customer communication preferences. Primary Value and User Solutions: Byrsa revolutionizes customer support by transitioning from conversational AI to agentic execution, where the AI not only communicates but also acts to resolve issues. This approach significantly reduces resolution times, enhances customer satisfaction, and decreases operational costs. For businesses in telecom, banking, and insurance, Byrsa offers a scalable solution that integrates seamlessly with existing systems, providing enterprise-grade security and compliance. By automating routine tasks and complex problem-solving, Byrsa allows human agents to focus on more strategic initiatives, thereby improving overall service efficiency and effectiveness.

#### Who Is the Company Behind Byrsa?

- **Seller:** [Byrsa](https://www.g2.com/sellers/byrsa)
- **Year Founded:** 2026
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5204be117a53cc105c8cf5d74f59983bbd6bc199ccdde7afecce43294955208a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbyrsa-ai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [byVoice](https://www.g2.com/products/byvoice/reviews)

Conversational AI Platform: Chatbot and Voicebot Builder Boost your business capabilities and stand out with the byVoice tailored platform Our Conversational AI Platform empowers companies with a no-code voice and chatbot creation solution. Integrated seamlessly, it offers intelligent IVR, voicebots, and chatbots. Now, you don’t need to build everything from scratch; just customize designs and offer your customers new services effortlessly. Key benefits include telephony channel support and integration with existing solutions. Designed for communication services, the platform comprises: \* Virtual AI-powered PBX with IVR \* Chatbot and voicebot platform \* Automated voice and chat broadcasting system \* No/low-code service scenario editor Who Can Benefit from Our Platform 1. White-label solution for product companies - Expand your service offerings with automated voice, SMS, and text channels. - Modernize existing services with cloud PBX features. - Provide customizable solutions tailored to your clients' specific business needs. 2. Software component for startups - Enhance product offerings with an AI-driven component. - Automate voice and text channels. - Access advanced features without extensive development cycles. - Integrate your technologies into a workflow created within our no-code platform. 3. IT product for B2B/B2C companies - Provide round-the-clock customer interaction and support. - Reduce operational costs associated with customer support. - Capture valuable customer insights, preferences, and pain points. Key Features: AI-powered IVR ChatGPT Integration Cloud PBX functions Telephony channel support Multilingual support Omnichannel support No/low-code maintenance script editor Multiple S2T, TTS, and LLM engines You Can Also Add Advanced Features If Required: PBX capabilities - SIP сonnectivity - Call management - AI IVR functionality - ChatGPT integration - Calls routing and distribution Chatbot platform features - Messenger and SMS integration - CRM/HRM/ERP integrations - NLP/NLU features - Routing and distribution - Message generation No-code editor capabilities - Basic variables, conditions, functions - Advanced features such as procedures, triggers, loops, geo distance, and tasks - Version control - Built-in integrations Outbound calling and messaging - Сall and message generation - Autoresponder detection - Campaign results analytics

#### Who Is the Company Behind byVoice?

- **Seller:** [byVoice](https://www.g2.com/sellers/byvoice)
- **Year Founded:** 2020
- **HQ Location:** Kraków, PL
- **Twitter:** @byVoice\_  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e67eedb77578022b2f392c423f917f81c73753f9b8fe4fb0f780a2db26dad643&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbyvoice%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

### [Cald AI](https://www.g2.com/products/cald-ai/reviews)

Cald AI is an advanced AI-driven platform designed to revolutionize business phone communications by deploying lifelike conversational agents. By integrating sophisticated large language models (LLMs) and speech technologies, Cald AI enables businesses to automate and enhance customer interactions, significantly reducing call center costs by up to 90%. This solution ensures efficient, human-like conversations that operate 24/7, providing consistent and reliable customer engagement. Key Features and Functionality: - Best-in-Class AI Technology: Utilizes cutting-edge LLMs and speech models to deliver unparalleled conversational experiences. - Seamless Interruptions Handling: Manages interruptions during calls in a manner that closely mirrors human interactions. - Ultra-Low Latency: Achieves response times of less than a second, matching human conversational speed. - Real-Time Analytics: Provides immediate access to call data and insights post-interaction. - Instant Call Transfers: Facilitates effortless transfer of calls to human agents when necessary. - Voicemail Recognition: Offers options to leave messages or end calls based on user preferences. - Text Message Integration: Enables sending of text messages during or after calls for enhanced communication. - Multilingual Support: Supports multiple languages, allowing businesses to engage a global customer base effectively. Primary Value and Solutions Provided: Cald AI addresses the challenges of maintaining efficient and cost-effective customer communication by automating routine interactions with AI-powered agents. This automation allows businesses to: - Reduce Operational Costs: By handling a significant volume of calls autonomously, Cald AI decreases the need for extensive human call center staff, leading to substantial cost savings. - Enhance Customer Experience: Delivers consistent, human-like interactions that improve customer satisfaction and engagement. - Scale Operations Efficiently: Operates around the clock, ensuring that customer inquiries are addressed promptly, regardless of time zones or business hours. - Gain Actionable Insights: Provides real-time analytics and reporting, enabling businesses to make informed decisions and continuously improve their communication strategies. By leveraging Cald AI, businesses can transform their customer communication processes, achieving higher efficiency, reduced costs, and improved customer relationships.

#### Who Is the Company Behind Cald AI?

- **Seller:** [Cald](https://www.g2.com/sellers/cald)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [CALLBEAT](https://www.g2.com/products/callbeat/reviews)

CALLBEAT is a comprehensive technology platform specializing in B2B telecommunications solutions, cloud voice services, and advanced conversational Artificial Intelligence. We provide robust, enterprise-grade infrastructure designed specifically for growing businesses, corporations, and customer service centers across Latin America, with a strong operational focus on Mexico, Colombia, Chile, and Argentina. At its core, CALLBEAT offers a high-availability Cloud PBX and IP telephony system that empowers companies to modernize their communications without the need for expensive physical hardware or complex local maintenance. Key Features of Our Platform: First, our Cloud Telephony provides local numbering (DIDs), unlimited inbound calls, and highly customizable Virtual Receptionists (IVR) to route calls efficiently. Second, Real-time Management includes call recording, detailed call logs, live monitoring, and multi-device extension connectivity for remote teams. Third, our Conversational AI delivers 24/7 intelligent voice assistants capable of automating customer support and sales processes with natural, human-like interactions. Finally, our Omnichannel and Blaster Services offer specialized tools for executing highly effective mass messaging and automated calling campaigns, natively integrated with popular CRMs. Security and reliability are top priorities for our dedicated team. We guarantee consistent uptime and secure data transmission for all your daily corporate communications, ensuring your staff remains fully connected without unexpected interruptions. Furthermore, our intuitive administration dashboards make it incredibly easy to manage user permissions and review analytics. We pride ourselves on offering permanent, professional technical support in Spanish, ensuring our platform meets the specific operational needs of the Mexican market and Latin America, including localized B2B billing compliance. By unifying Cloud PBX, AI-driven automation, and powerful omnichannel tools into a single ecosystem, CALLBEAT enables organizations to optimize workflows and greatly enhance customer satisfaction.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind CALLBEAT?

- **Seller:** [MFL Tecnologias](https://www.g2.com/sellers/mfl-tecnologias)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of CALLBEAT?

**["Excellent Virtual Switchboard (Cloud PBX) to avoid missed calls in our SME"](https://www.g2.com/survey_responses/callbeat-review-12808889)**

**Rating:** 5.0/5.0 stars

_— Abdiel a._

[Read full review](https://www.g2.com/survey_responses/callbeat-review-12808889)

### [Callie](https://www.g2.com/products/callie/reviews)

Callie is an AI-driven platform designed to automate and optimize customer engagement processes for businesses. By leveraging advanced machine learning algorithms, Callie enables companies to deliver personalized and timely interactions with their customers, enhancing satisfaction and loyalty. Key Features and Functionality: - Automated Customer Interactions: Callie handles routine customer communications, such as inquiries, follow-ups, and feedback collection, reducing the workload on human agents. - Personalization: The platform analyzes customer data to tailor interactions based on individual preferences and behaviors, ensuring a more relevant and engaging experience. - Multi-Channel Support: Callie integrates with various communication channels, including email, SMS, and social media, providing a seamless experience across platforms. - Analytics and Reporting: Businesses gain insights into customer engagement metrics, allowing for data-driven decision-making and continuous improvement of strategies. Primary Value and Solutions Provided: Callie addresses the challenge of maintaining consistent and meaningful customer engagement by automating interactions without sacrificing personalization. This leads to increased operational efficiency, as staff can focus on more complex tasks, while customers receive timely and relevant communications. Ultimately, Callie helps businesses build stronger relationships with their customers, driving growth and competitive advantage.

#### Who Is the Company Behind Callie?

- **Seller:** [Set and Forget](https://www.g2.com/sellers/set-and-forget)
- **HQ Location:** Remote, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d46571489b2c38b337866c458d42b0edb0311b761a8942f34ca085707070b3c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F114524425&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [CallSphere](https://www.g2.com/products/callsphere/reviews)

CallSphere is an AI-driven platform that automates customer interactions across voice and chat channels, enabling businesses to handle communications efficiently without human intervention. It manages tasks such as answering calls, scheduling appointments, processing payments, and integrating with CRM systems, operating 24/7 in over 57 languages. Designed for rapid deployment, CallSphere's agents can be live within 3 to 5 business days, providing a seamless solution for various industries. Key Features and Functionality: - Multilingual Support: Engages customers in their preferred language with natural accents, covering more than 57 languages. - Omnichannel Communication: Handles voice, chat, SMS, and WhatsApp interactions, ensuring a consistent customer experience across platforms. - CRM Integration: Seamlessly connects with systems like Salesforce, HubSpot, and Zoho CRM for synchronized data management. - Secure Payment Processing: Processes payments securely through integrations with Stripe and Square, adhering to PCI-DSS standards. - Compliance and Security: Ensures data protection with HIPAA compliance, SOC 2 alignment, and GDPR readiness, featuring encryption and role-based access controls. - Real-Time Analytics: Provides comprehensive dashboards with insights into call metrics, customer sentiment, and agent performance. - Intelligent Human Escalation: Transfers complex issues to human agents when necessary, maintaining context for a smooth handoff. Primary Value and Solutions: CallSphere addresses the challenge of missed customer interactions by ensuring every call and message is promptly handled, reducing the risk of losing potential business. By automating routine tasks, it allows businesses to focus on core operations while enhancing customer satisfaction through efficient and personalized communication. The platform's rapid deployment and scalability make it suitable for various industries, including healthcare, real estate, HVAC services, and IT support, providing a versatile solution to modernize customer engagement.

#### Who Is the Company Behind CallSphere?

- **Seller:** [CallSphere](https://www.g2.com/sellers/callsphere)
- **Year Founded:** 2025
- **HQ Location:** Poughkeepsie, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=498305a0f9775fe2854767a31cbebc04b785bf0fd6aedac1c5d5c5835a04308c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcall-sphere&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Calltree](https://www.g2.com/products/calltree/reviews)

Calltree AI is an enterprise-grade artificial intelligence platform designed to revolutionize customer support operations by deploying AI agents that emulate top-performing human representatives. These AI agents seamlessly integrate with existing contact center platforms, providing instant, high-quality customer service across all channels without the need for additional staffing. By learning from the best practices of human agents, Calltree AI ensures consistent, brand-aligned interactions, effectively reducing operational costs by up to 70% while maintaining exceptional customer satisfaction. Key Features and Functionality: - Instant Customer Resolutions: AI agents handle inquiries immediately, eliminating wait times and complex IVR menus, ensuring prompt assistance. - Scalable Support: Effortlessly manage demand fluctuations, including seasonal spikes and unexpected surges, without additional workforce planning. - Consistent Service Quality: Deliver accurate and brand-consistent responses 24/7, including nights, weekends, and holidays. - Seamless Integration: Rapid deployment with native integration into existing contact center platforms, supporting all leading CCaaS providers. - Learning from Top Performers: AI agents observe and learn from top-performing human representatives to replicate proven processes and best practices. - Secure and Compliant: Built with enterprise-grade security, compliant with SOC2, HIPAA, PCI, and GDPR standards, ensuring data protection and confidentiality. Primary Value and Solutions Provided: Calltree AI addresses the challenges of scaling customer support by offering AI agents that provide immediate, high-quality service without the need for additional hiring or scheduling. This solution enables businesses to handle increased demand efficiently, maintain consistent service quality, and reduce operational costs significantly. By integrating seamlessly with existing systems and learning from top human agents, Calltree AI ensures that customer interactions remain personalized, accurate, and aligned with the brand's voice, ultimately enhancing customer satisfaction and loyalty.

#### Who Is the Company Behind Calltree?

- **Seller:** [Calltree AI](https://www.g2.com/sellers/calltree-ai)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bfda75c9bf79c4afe71c8d3782140bbff3ca2805e7beedf5ba13a86855ad8fb2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalltree-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
356 employees on LinkedIn®

### [CARE](https://www.g2.com/products/thamra-group-care/reviews)

CARE is an Arabic-first AI customer support agent that lives on WhatsApp — the channel your customers already use every day. Built specifically for SMEs across Qatar and the GCC, CARE handles customer inquiries, bookings, FAQs, and escalations in native Gulf Arabic dialect, not robotic translated text. Unlike generic chatbots, CARE understands how your customers actually speak. It manages real conversations — confirming appointments, answering product questions, routing urgent issues to your team — 24/7, without hiring additional staff. Every interaction is handled instantly, in the language and tone your customers expect. For business owners, CARE means no more missed messages, no more after-hours silence, and no more paying full-time salaries for repetitive support tasks. Setup takes days, not months. You get a dedicated AI agent configured to your business's knowledge base, services, and brand voice, deployed directly to your existing WhatsApp Business number. Key features: Gulf Arabic dialect-native conversations, intelligent booking management, automated FAQ handling, smart escalation to human agents when needed, and a multi-tenant architecture that keeps your business data secure and separate. CARE integrates with your existing workflows — no technical expertise required on your end. CARE is built by Thamra Group, an Arabic-first AI company based in Doha. We don't translate English AI into Arabic. We build from Arabic outward — because your customers deserve technology that speaks their language natively. Pay only for what you use: a one-time setup fee plus pay-per-conversation credits. No monthly subscriptions draining your budget during slow seasons.

#### Who Is the Company Behind CARE?

- **Seller:** [Thamra Group](https://www.g2.com/sellers/thamra-group)
- **Year Founded:** 2025
- **HQ Location:** Doha, QA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d198dd43a75c41dedb89ecc9a68af0a5a0bcf73d2ebf415b4cdb580d6d9308c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthamra-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Caretta](https://www.g2.com/products/caretta/reviews)

Caretta is an AI-powered site assistant developed by WAPI Solutions, designed to enhance user engagement and support on websites. By learning the content and structure of a website, Caretta provides visitors with accurate and context-aware responses, effectively acting as a virtual customer representative available around the clock. This ensures that user inquiries are addressed promptly, even outside of standard business hours, thereby improving customer satisfaction and potentially increasing conversion rates. One of Caretta's key features is its ability to integrate seamlessly with a website's existing infrastructure. It analyzes the site's content to understand its offerings, enabling it to provide relevant information to users without the need for extensive manual configuration. This self-learning capability allows Caretta to stay updated with any changes made to the website, ensuring that the information it provides remains current and accurate. In addition to answering common questions, Caretta can assist with tasks such as guiding users through the website, helping them find specific products or services, and providing support for common issues. This reduces the workload on human customer service teams by handling routine inquiries, allowing them to focus on more complex tasks that require human intervention. Caretta also offers multilingual support, making it suitable for websites with a diverse user base. By communicating with visitors in their preferred language, it enhances the user experience and makes the website more accessible to a global audience. Furthermore, Caretta's integration with WAPI Solutions' suite of services means that it can work in conjunction with other tools, such as email infrastructure and streaming services, to provide a comprehensive digital solution. This holistic approach ensures that all aspects of a website's operation are optimized for performance and user engagement. Overall, Caretta serves as a valuable tool for businesses looking to improve their online customer support and engagement. Its AI-driven approach ensures that users receive timely and relevant assistance, enhancing their overall experience and fostering positive relationships between businesses and their customers.

#### Who Is the Company Behind Caretta?

- **Seller:** [WAPI Solutions](https://www.g2.com/sellers/wapi-solutions)
- **Year Founded:** 2024
- **HQ Location:** Sheridan, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3b678475f74bd42c350bc641d21e51df2ffeaeaaa3d94c7706ca178aafcbf00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwapisocom&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Cedar](https://www.g2.com/products/cedar-2026-07-23/reviews)

Cedar is an AI-powered copilot designed to seamlessly integrate into various applications, enhancing user engagement and conversion rates. By simulating the presence of a founder behind every user's screen, Cedar actively guides users through onboarding processes, answers real-time queries, and delivers personalized sales content to facilitate upselling. It leverages data from leads and user interactions to create individualized experiences, thereby improving conversion, activation, and retention metrics. Emphasizing privacy and security, Cedar employs end-to-end encryption and adheres to HIPAA compliance standards, ensuring user data remains confidential and is not utilized for AI model training. Key Features and Functionality: - Personalized User Guidance: Offers tailored onboarding sequences and interactive support to help users navigate product features effectively, increasing engagement and conversion rates. - Real-Time User Insights: Monitors user behavior to identify confusion or intent, enabling immediate interaction or targeted re-engagement strategies for users at risk of churn. - Automated Sales Enablement: Delivers personalized sales materials and recommendations, assisting in upselling and enhancing the overall customer experience. - Privacy and Security Compliance: Ensures user data is protected through end-to-end encryption and compliance with HIPAA standards, maintaining confidentiality and trust. Primary Value and User Solutions: Cedar addresses the challenge many applications face in effectively guiding users to understand and utilize their full value, which often leads to suboptimal conversion and retention rates. By providing personalized guidance and real-time support, Cedar enhances user engagement, accelerates the onboarding process, and increases conversion rates. Its analytics capabilities offer valuable insights into customer needs and behaviors, aiding in lead qualification and informing product development strategies. Ultimately, Cedar transforms the user experience by making applications more intuitive and responsive to individual user requirements.

#### Who Is the Company Behind Cedar?

- **Seller:** [Cedar](https://www.g2.com/sellers/cedar-2026-07-24)
- **Year Founded:** 2025
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de88dd4cb6cf22ee1f2b4cdeacb9d14f44aece993654bbc8e14f53379f6d66be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcedarcopilot%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Central AI](https://www.g2.com/products/central-ai/reviews)

Central AI is a 24/7 virtual receptionist that never misses a lead. It answers calls, captures details, books meetings, and escalates to humans when needed. Train it instantly from your website—save time, boost revenue, and stay responsive.

#### Who Is the Company Behind Central AI?

- **Seller:** [Central AI](https://www.g2.com/sellers/central-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d79c785bd546d06df38c5c87c4922e753f338cdc80f6ad2ea8972b8e79446056&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrycentral%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Centricall](https://www.g2.com/products/centricall/reviews)

Centricall AI builds custom AI voice agents and AI receptionists that handle inbound and outbound calls and bookings in real time, 24/7 — automating workflows, streamlining operations, and unlocking smarter decisions for your business.

#### Who Is the Company Behind Centricall?

- **Seller:** [Centricall AI](https://www.g2.com/sellers/centricall-ai)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc2236ebce36d43ec3bb6d31e78da0fcb7936d63314c627497de3ce8abf9767b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcentrione-technologies-inc&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

### [Cerio](https://www.g2.com/products/cerio/reviews)

Cerio is an AI-powered platform designed to enhance customer engagement and streamline business operations. By leveraging advanced artificial intelligence, Cerio automates routine tasks, provides insightful analytics, and delivers personalized customer interactions, enabling businesses to improve efficiency and customer satisfaction. Key Features and Functionality: - Automated Customer Support: Cerio utilizes AI-driven chatbots to handle customer inquiries, reducing response times and operational costs. - Data Analytics: The platform offers comprehensive analytics tools that analyze customer behavior and business performance, aiding in informed decision-making. - Personalization: Cerio tailors interactions based on customer data, enhancing user experience and fostering loyalty. - Integration Capabilities: It seamlessly integrates with existing business systems, ensuring a smooth workflow without the need for extensive modifications. Primary Value and Solutions: Cerio addresses the challenge of managing customer interactions efficiently by automating support processes and providing actionable insights. This leads to increased operational efficiency, improved customer satisfaction, and the ability to make data-driven decisions, ultimately driving business growth.

#### Who Is the Company Behind Cerio?

- **Seller:** [Cerio](https://www.g2.com/sellers/cerio)
- **Year Founded:** 2013
- **HQ Location:** Ottawa, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c74d5cccdac2cbc472bf6a9f908421129f6950186e9cf769c12cef0101787e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcerio-io&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

### [Certainly](https://www.g2.com/products/certainly/reviews)

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### Who Is the Company Behind Certainly?

- **Seller:** [Certainly Group ApS](https://www.g2.com/sellers/certainly-group-aps)
- **Year Founded:** 2017
- **HQ Location:** Copenhagen , Capital Region
- **Twitter:** @Certainly\_io  
161 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43698fe12b9be1f3c18bee440328c122ca751364304f42ff5e43fb50f5eef9fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17929635%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Medium, 36% Small

#### What Do G2 Reviewers Say About Certainly?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** and the platform's versatility for creating tailored chat-bots effortlessly.
- Users value the **automation capabilities** of Certainly, enjoying seamless integration and customizable chat-bot development.
- Users value the **easy integrations** of Certainly, enhancing their platforms with seamless compatibility and customization.
- Users value the **easy integration** with various platforms, enhancing their ability to create customized chat-bots effortlessly.
- Users value the **seamless AI integration** of Certainly, enhancing understanding and interaction for a tailored customer experience.

##### Cons

- Users are frustrated by the **inability to manually upload spreadsheets** , complicating the training of the bot.
- Users are frustrated by the **inability to upload spreadsheets** , limiting their control over training the bot effectively.
- Users find that **analytics and reports require rework** , but appreciate ongoing improvements from the development team.
- Users are frustrated by the **inability to upload spreadsheets** for bot training, complicating the response process.
- Users dislike the **inability to upload spreadsheets** for bot training, finding manual entry cumbersome and inefficient.

#### What Are Recent G2 Reviews of Certainly?

**["Analytics & Reporting Enhancements"](https://www.g2.com/survey_responses/certainly-review-8405388)**

**Rating:** 4.5/5.0 stars

_— Tyler F._

[Read full review](https://www.g2.com/survey_responses/certainly-review-8405388)

**["I have been thoroughly impressed by my experience with Certainly."](https://www.g2.com/survey_responses/certainly-review-7687926)**

**Rating:** 4.5/5.0 stars

_— Oleksandr C._

[Read full review](https://www.g2.com/survey_responses/certainly-review-7687926)

#### What Are G2 Users Discussing About Certainly?

- [What is Certainly used for?](https://www.g2.com/discussions/what-is-certainly-used-for)

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Spotlight Categories

[Security Awareness Training Software](https://www.g2.com/categories/security-awareness-training)

[Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

[ETL Tools](https://www.g2.com/categories/etl-tools)

[Compensation Management Software](https://www.g2.com/categories/compensation-management)

[Background Check Software](https://www.g2.com/categories/background-check)

Similar Categories

- [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms)
- [AI Agents For Business Operations](/categories/ai-agents-for-business-operations)
- [AI Agents for HR](/categories/ai-agents-for-hr)

- [AI IT Agents](/categories/ai-it-agents)
- [AI Marketing Agents](/categories/ai-marketing-agents)
- [AI SDRs](/categories/ai-sdrs)

- [Conversational Interface Agents](/categories/conversational-interface-agents)

[Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated July 8, 2026

AI customer support agents are autonomous AI-powered software that independently resolve customer service inquiries across multiple channels. These solutions operate within customer support environments, where the customer service request itself serves as the initiating event for agent action. Using large language models (LLM) and contextual reasoning, these agents understand customer intent, retrieve information from connected [CRM systems](https://www.g2.com/categories/crm), [help desk platforms](https://www.g2.com/categories/help-desk), and knowledge bases, and take action to resolve issues without human intervention. They handle end-to-end ticket resolution, from triage to executing transactions like processing refunds, updating orders, or modifying subscriptions. These agents work alongside human agents, handling routine inquiries autonomously while escalating sensitive cases with full context.

This category includes both purpose-built AI agent products and dedicated AI agent capabilities from established [help desk](https://www.g2.com/categories/help-desk), [contact center](https://www.g2.com/categories/contact-center), and [customer relationship management (CRM)](https://www.g2.com/categories/crm) vendors. Unlike [AI chatbots](https://www.g2.com/categories/ai-chatbots) (in-session conversational assistance without autonomous ticket resolution), AI customer support agents independently close out support requests through multi-step reasoning and actions in connected systems. They also differ from [help desk software](https://www.g2.com/categories/help-desk) (ticket management without autonomous resolution), [customer service automation software](https://www.g2.com/categories/customer-service-automation) (rule-based workflows rather than AI reasoning), [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants) (voice interfaces across general use cases), and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents) (interaction layers for internal and cross-functional use cases).They also differ from [help desk software](https://www.g2.com/categories/help-desk), which focuses on ticket management without autonomous resolution; [customer service automation software](https://www.g2.com/categories/customer-service-automation), which relies on rule-based workflows rather than AI reasoning; [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants), which provide voice interfaces across general use cases; and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents), which serve as interaction layers for internal and cross-functional use cases.

To qualify for inclusion in the AI Customer Support Agents category, a product must:

- Autonomously resolve customer service inquiries or support tickets end-to-end without requiring human intervention for routine cases
- Integrate with business systems such as CRMs, help desks, order management systems, or knowledge bases to retrieve context and deliver informed responses
- Use AI-driven reasoning to interpret customer intent, determine appropriate actions, and handle multi-step resolution workflows beyond rule-based routing or scripted decision trees
- Execute actions within connected systems on behalf of the customer, such as processing refunds, modifying subscriptions, updating account records, or scheduling appointments
- Enable human-in-the-loop escalation with full conversation context for complex, sensitive, or unresolved cases
- Ground responses in the organization’s knowledge base, help center content, or product documentation to provide accurate, source-backed answers
- Support customer service interactions across at least two communication channels, such as email, live chat, messaging apps, social media, or voice

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