AI Front Desk Reviews & Product Details

AI Front Desk is an AI receptionist for local service businesses. It answers calls conversationally — no phone menus — books appointments directly into your calendar, and automatically triages emergencies (like a no-heat HVAC call or a knocked-out tooth) for immediate live transfer. A business rules engine lets you set automatic transfers, SMS follow-ups, or ticket creation based on keywords, intent, or business hours. New accounts launch with industry-specific starter content (pre-built knowledge base Q&A and business rules) instead of a blank slate. Includes a full back-office portal: call transcripts, recordings, and summaries with sentiment; leads and contacts; a real appointment calendar; reports; multi-user roles; SMS templates; and phone number management. Currently built out for HVAC and dental, with more industries available on request.