Best AI Customer Support Agents Software - Page 15

27x.ai

27x.ai is an advanced AI-driven platform designed to revolutionize customer support by automating interactions and enhancing user experiences. By leveraging cutting-edge artificial intelligence, 27x.ai enables businesses to provide efficient, 24/7 support, reducing response times and operational costs. Key Features and Functionality: - AI-Powered Chatbots: Deploy intelligent chatbots capable of understanding and responding to a wide range of customer inquiries. - Natural Language Processing (NLP): Utilize advanced NLP to comprehend and process customer queries accurately. - Seamless Integration: Integrate effortlessly with existing customer support systems and platforms. - Analytics and Reporting: Access detailed analytics to monitor performance and gain insights into customer interactions. - Multilingual Support: Offer support in multiple languages to cater to a diverse customer base. Primary Value and Solutions: 27x.ai addresses the challenge of providing consistent and efficient customer support by automating routine interactions, allowing human agents to focus on complex issues. This leads to improved customer satisfaction, reduced operational costs, and the ability to scale support operations without compromising quality.

360 SMS APP

360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel.

Average Rating: 4.7/5.0

Total Reviews: 80

a2cx

Aamy AI

Aamy is an AI receptionist for small businesses. It answers phone calls in a natural voice 24/7, replies to WhatsApp, Instagram, Facebook and SMS, and books appointments directly in Google Calendar, Square or Calendly — or texts customers your booking link if you use another system. When a call is missed, Aamy texts the caller back so the lead isn't lost. It speaks the customer's language, learns your services, prices and FAQs from your website in minutes, and sends you a summary of every conversation. Built for contractors, salons, barbershops, gyms, cleaning companies and other service businesses. Setup takes about 10 minutes, with a 7-day free trial and no credit card required. Plans start at $49/month.

AAQ

AAQ is an AI-powered communication platform that provides intelligent voice and chat agents for businesses across various industries. These AI agents handle customer interactions, including support, sales calls, lead qualification, and more, with human-like conversation capabilities, available 24/7 in multiple languages. Key Features and Functionality: - AI Agents: - Web Agents: Integrate AI into your website in 60 seconds, enabling intelligent web agents to understand and respond to visitor needs instantly. - Outbound Calls: Conduct proactive AI-driven calling at scale for lead qualification, feedback collection, and appointment reminders. - Inbound Calls: Provide 24/7 AI call handling to manage customer queries with natural conversation, reducing wait times and ensuring constant support. - Business Solutions: - Accounting Agents: Interact with your Tally data through natural-language queries, offering real-time financial insights and automated tax calculations. - White Label: Launch your own branded AI agent with full customization control, quick deployment, and enterprise readiness. - Real-time Applications: - Media Signal: Convert live events into published content in seconds, generating multiple formats simultaneously with real-time detection and impact analysis. - The AAQ App: Monitor live AI calls from your phone, allowing authorized staff to listen to ongoing conversations, receive instant alerts, and interact with AI agents directly. Primary Value and Solutions Provided: AAQ transforms business communication by automating customer interactions through AI voice and chat agents. This automation leads to increased efficiency, scalability, and customer satisfaction. Businesses can handle a higher volume of customer interactions without additional headcount, provide consistent and empathetic support across multiple languages, and ensure 24/7 availability. By integrating seamlessly with existing systems like CRM and ERP, AAQ ensures that every call is transcribed, sentiment is flagged, and outcomes are logged automatically, enhancing operational efficiency and data-driven decision-making.

AavtaarAI

Aavtaar builds AI Voice, WhatsApp, and Email agents that answer calls, chats, and emails 24/7 — qualifying leads, booking meetings, and resolving support to help businesses grow organic

Acclaim

Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving. Our platform helps organizations delight with human-quality conversations, accelerate revenue-driving interactions, and safeguard their data by maintaining strict compliance across every customer channel—creating more seamless customer experiences while improving the productivity and satisfaction of human agents. Built on a privacy-first architecture with on-premises or private cloud deployment, Acclaim ensures every interaction is secure, compliant, and delivers results that speak for themselves. Headquartered in Miami, FL U.S.A., Acclaim was founded in 2022 and we are a global workforce with employees in over 25 countries across the world.

ACE Agents

Ace Waves

Ace Waves is an AI agent platform for consumer companies to automate and monetize customer service. Our AI agents don’t just respond – they fully resolve your customer issues. They take real actions inside the tools you already use: from refunds and account changes to complex, multi-step cases. They deliver fast, human-like support across chat, email, social, and phone, in 90+ languages, 24/7. It runs on Agent Graph, our flagship technology: your support procedures encoded as an executable, visual graph of specialised agents rather than one large prompt per procedure. Trusted by large European consumer brands, Ace Waves helps teams automate up to 87% of support and cut 60% of costs, while improving CSAT, reducing resolution times, and turning support into a driver of retention and revenue. With pre-trained AI agents and a hands-on, forward-deployed delivery model, companies go live in weeks and see measurable results swiftly, while staying fully in control. Ace Waves is built with guardrails by default, enterprise-grade security, and full transparency into every action.

Achille.ai

ACUVI

ACUVI is an AI automation platform designed to optimize business operations through intelligent software solutions. It offers tools for sales acceleration, marketing optimization, customer service enhancement, and operational efficiency. ACUVI InsightIQ acts as a private AI chatbot trained on company data, enabling secure knowledge management and productivity through document search and team collaboration. ACUVI RadarIQ automates marketing campaigns, budget planning, influencer coordination, competitor analysis, and social listening. ACUVI ServiceIQ provides AI-powered customer service tools, including chatbots and voice AI agents, to automate support and improve engagement. ACUVI LeadIQ functions as an AI sales assistant, automating lead qualification, meeting scheduling, and email follow-ups to boost conversions. The platform also integrates voice AI agents and offers cloud migration, process automation consulting, and data intelligence solutions.

Advocacy

AeVox

AEX

O AEX é uma plataforma SaaS whitelabel e multi-tenant para atendimento ao cliente via WhatsApp utilizando inteligência artificial. Cada empresa possui um ambiente totalmente isolado, incluindo sua própria base de conhecimento, garantindo que os dados não sejam compartilhados entre diferentes clientes. O agente de IA utiliza a técnica de Retrieval-Augmented Generation (RAG), respondendo às mensagens apenas com base nas informações cadastradas pela própria empresa. A plataforma integra-se diretamente à WhatsApp Business Cloud API da Meta. Quando um cliente envia uma mensagem, o sistema identifica a empresa responsável, realiza uma busca semântica na base de conhecimento, gera uma resposta utilizando um modelo de linguagem (LLM) e envia a resposta de volta pelo WhatsApp. Caso a IA não consiga responder com confiança, a conversa pode ser transferida para um atendente humano. O sistema possui um painel onde cada empresa gerencia sua base de conhecimento, incluindo FAQs, produtos, documentos, textos e páginas da web indexadas. Também oferece ferramentas para testes da IA, onboarding e análise de lacunas de conhecimento. Além disso, existe um painel administrativo para gerenciamento de empresas, usuários, canais e configurações da plataforma, bem como uma caixa de entrada compartilhada para equipes de atendimento. Entre as principais funcionalidades estão o treinamento individual da IA para cada empresa, com isolamento de dados garantido por Row-Level Security (RLS); importação de conhecimento por arquivos, textos, FAQs, catálogos de produtos em CSV e páginas da web; atendimento híbrido com transferência entre IA e operadores humanos; comércio conversacional, permitindo pedidos, pagamentos via PIX utilizando o gateway configurado pela empresa e acompanhamento da entrega; agendamento de serviços com lembretes automáticos; suporte a imagens, PDFs e áudios; indicador de "digitando"; conexão pela API oficial da Meta ou por QR Code; e planos de assinatura com cobrança recorrente. O AEX foi desenvolvido para pequenas e médias empresas que utilizam o WhatsApp como principal canal de atendimento, vendas e suporte, como varejistas, pet shops, prestadores de serviço e outros segmentos comerciais. A plataforma foi desenvolvida utilizando Python/FastAPI no backend, Next.js no frontend, PostgreSQL com pgvector para busca semântica e integração direta com a WhatsApp Business Cloud API.

Afluai

Afluai is a CRM with AI-powered customer service on WhatsApp and Instagram. It brings every conversation into a single inbox and organizes the sales pipeline, contacts, product catalog and reports. The AI agent answers on its own, qualifies the customer and hands the conversation over to a person on the team when the situation calls for it. The pipeline follows each company's own process, and businesses with several stores keep data, catalog and knowledge base separate for each unit. It includes a delivery module for managing couriers and routes. Implementation is done together with the customer's team until the operation is running.