ViaSay
Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Average Rating: 4.6/5.0
Total Reviews: 49
Who Is the Company Behind ViaSay?
- Seller: laiye
- Year Founded: 2015
- HQ Location: Beijing, Beijing
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Twitter: @laiye
1 Twitter followers -
LinkedIn® Page: www.linkedin.com
464 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Airlines/Aviation, Leisure, Travel & Tourism
- Company Size: 50% Medium, 34% Large
What Do G2 Reviewers Say About ViaSay?
AI-generated summary from verified user reviews
Pros
- Users value the exceptional customer support from Laiye, highlighted by proactive assistance and training opportunities.
- Users find ViaSay to be straightforward and easy to use, making the experience enjoyable and accessible, especially for beginners.
- Users value the efficiency of ViaSay for its intuitive design and proactive support for seamless usage.
- Users value the exceptional support from Laiye, appreciating proactive assistance and training for a seamless experience.
- Users value the exceptional support from ViaSay, with proactive assistance and tailored training for optimal use.
Cons
- Users find AI limitations in ViaSay require assistance, though improvements in flow builder have enhanced user experience.
- Users find that flow management requires assistance, although recent updates have improved accessibility and intuitiveness.
- Users find the learning curve challenging, but recent updates have improved the ease of use significantly.
- Users note a dependency on team assistance for building use cases, although improvements have been made to ease this process.
What Are Recent G2 Reviews of ViaSay?
"Working with Laiye is a true pleasure"
Rating: 4.5/5.0 stars
— Elien D.
"Excellent BOT to improve our customer service"
Rating: 5.0/5.0 stars
— María Dolores L.

