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Vivantio

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4.3 out of 5 stars
295 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.3
Serving customers since
2003
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Vivantio

295 reviews

Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

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174
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3

Vivantio Reviews

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Profile Name
Star Rating
174
100
17
1
3
Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
08/09/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

A great product, with genuinely great customer service

|Vivantio
The Vivantio system itself is very easy to use once you've familiarised yourself with the layout. It is also very configurable in-house, which allows us to adapt it quickly to a fast-changing environment. For me though, the USP for Vivantio is their customer support - it's first class. If you need to configure the system in a certain way, or refine a rule, or modify how an area behaves, or well, anything really, Vivantio customer support is really, really responsive. I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often, and with such reliability.
Jason R.
JR
Jason R.
08/08/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Support is always readily available for any concerns.

|Vivantio
As a user for 6 years, we can say that Vivantio has always been a reliable tool for our IT team with everyday use. Vivantio can integrate with systems like Active Directory, enhancing its functionality for us. Customer support is reliable and responsive. User-friendly interface can make daily tasks easier for my IT support team.
Heba A.
HA
Heba A.
08/06/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Vivantio in the American University in Cairo

|Vivantio
The application has many powerful ITSM modules. Flexible in generating reports from the catalog or using the report generator. The updated flex view for users is excellent. Support is very responsive and helpful.

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HQ Location:
Boston, MA

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@Vivantio

What is Vivantio?

Founded in 2003, Vivantio is a service management software company built for teams that put service first. Vivantio helps organizations step up from basic ticketing to mature service management without the complexity of traditional enterprise platforms. Its configurable, ITIL-aligned platform supports ITSM, customer service, and cross-functional service teams with automation, AI, workflows, self-service, asset and configuration management, reporting, and more. Every capability is included in one platform, with flexible licensing and configuration that adapts as service needs evolve. Vivantio combines powerful software with dedicated onboarding, customer success, and US and UK support to help teams get up and running quickly and continuously improve service. Vivantio — When Service Matters. Our solutions are designed for teams that put service first.

Details

Year Founded
2003