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Vivantio

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4.3 out of 5 stars
295 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.3
Serving customers since
2003
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Vivantio

295 reviews

Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

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Star Rating

174
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3

Vivantio Reviews

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Profile Name
Star Rating
174
100
17
1
3
Rob B.
RB
Rob B.
IT Services Manager at Sitekit
08/05/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Mostly good - scope for improvement (which they appear to take seriously)

|Vivantio
I inherited our Vivantio deployment when I took up my current role nearly 3 years ago - initial experiences were mixed, but their support team and our account manager have always been responsive and useful. In that time we've rebuilt a lot of what was setup originally to have it suit our needs more effectively - portions of which have been done with Vivantio's project/services team who have consistently impressed.
EO
Eugene O.
08/05/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

My experience with Vivantio is good. It is an invaluable tool

|Vivantio
The part I like best is that the application is cloud based so I can focus on using the app vs fixing the app. The other item that is critical is its integration with email allowing customers to enter helpdesk tickets by send an email. This is vivantio's most critical feature in my environment.
Cody L.
CL
Cody L.
05/16/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Vivantio - User/Admin Review

|Vivantio
Proactive Updates: The company has been diligent in rolling out regular updates that have significantly improved the product's performance and user experience. Bug/Limitation Fixes: Initial bugs and limitation issues have been effectively addressed, enhancing the product's overall usability. Customer Support: The customer support team is responsive, knowledgeable, and committed to promptly resolving issues. New Features: The addition of new features and enhancements demonstrates the company's commitment to continuous improvement and user satisfaction. User Experience: The overall user experience has greatly improved, making the product much more enjoyable and efficient to use.

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HQ Location:
Boston, MA

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@Vivantio

What is Vivantio?

Founded in 2003, Vivantio is a service management software company built for teams that put service first. Vivantio helps organizations step up from basic ticketing to mature service management without the complexity of traditional enterprise platforms. Its configurable, ITIL-aligned platform supports ITSM, customer service, and cross-functional service teams with automation, AI, workflows, self-service, asset and configuration management, reporting, and more. Every capability is included in one platform, with flexible licensing and configuration that adapts as service needs evolve. Vivantio combines powerful software with dedicated onboarding, customer success, and US and UK support to help teams get up and running quickly and continuously improve service. Vivantio — When Service Matters. Our solutions are designed for teams that put service first.

Details

Year Founded
2003