I inherited our Vivantio deployment when I took up my current role nearly 3 years ago - initial experiences were mixed, but their support team and our account manager have always been responsive and useful. In that time we've rebuilt a lot of what was setup originally to have it suit our needs more effectively - portions of which have been done with Vivantio's project/services team who have consistently impressed.

The part I like best is that the application is cloud based so I can focus on using the app vs fixing the app. The other item that is critical is its integration with email allowing customers to enter helpdesk tickets by send an email. This is vivantio's most critical feature in my environment.

Proactive Updates: The company has been diligent in rolling out regular updates that have significantly improved the product's performance and user experience. Bug/Limitation Fixes: Initial bugs and limitation issues have been effectively addressed, enhancing the product's overall usability. Customer Support: The customer support team is responsive, knowledgeable, and committed to promptly resolving issues. New Features: The addition of new features and enhancements demonstrates the company's commitment to continuous improvement and user satisfaction. User Experience: The overall user experience has greatly improved, making the product much more enjoyable and efficient to use.