There a lot of things I like about Usersnap. First of all its easy to setup with clear and user friendly steps. Recieving feedback from users is very important and Usersnap includes all the information required i.e. video's, comments, priority etc. The support provided is fantastic, the staff is very helpful in my case Simon has been extremely helpful - Thank you !

When I think about Usersnap I think about 3 things: easy to use, amazing customer support team, lots of potential. We've implemented the Usersnap tool in multiple systems, for multiple purposes (in some cases, customer facing for support and feedback, in other cases, internal usage for bug reports). It way easy to set it up every time. And that's where the customer support comes into play. Of course, a team offering a feedback and support tool would also have a great way of gathering feedback (and implementing it), plus a professional, always available, support team, who also helped us to setup the projects. Working with the tool across a few years now, I've seen it constantly evolve with a bigger number of features and it now offers even more options to support your clients (be it internal or external).

Widgets- user experience is smooth and scalable Bug tracking workflow can be understood easily A multitude of ways to configure feedback capturing. Super easy to implement & supports a lot of integrations