I really like Userpilot's ease of use, which makes it simple for us to work with the product. The feature tracking is also something I value a lot, as it allows us to see in detail what is working or not, providing great insights into the popularity of features. Another big plus is the initial setup, which was very easy. Additionally, the support from Userpilot is very good, which really helps when dealing with any issues.

We just had our first onboarding experience last week, and so far the setup has been quick and easy. I did have some trouble figuring out where the product data was after our vendor completed the Userpilot install in our app, but once I realized I wasn’t in the staging area, the data appeared. I do wish each navigation icon included a brief description or a short tutorial on how to set things up.

I love the customer success team at Userpilot because they are with you at every moment you need them, making a complex tool understandable. The sales team was also super friendly, patient, and lovely during our purchasing process. Userpilot has been super informative, showing patterns of our customers that were outstanding to me. I appreciate the opportunity to build a customer journey map and see drop-offs—this visualized analytics is just brilliant. The setup was super easy because the instructions were really understandable.