Userpilot continues to make updates that make them feel like a modern competitor. While they have become more expensive over the years, their offering has grown well. They are becoming a good all-in-one solution for guided tours, surveys, product analytics, session reviews, etc. They have also recently built an MCP which I think is a requirement for most companies now. They've made their teams a lot easier to use with AI.

It allows non-technical product and marketing teams to create in-app flows, tooltips, modals, and checklists instantly without relying on engineering. It has good integrations with third party tools.

It's not just for user onboarding, but we also use it for our own product announcements. It helps our engineering team to understand if there are any bugs or just session replays. That saves a lot of back and forth and makes bugs much easier to reproduce. Having onboarding, announcements, and session replays in one tool means product, CS, and engineering all work from the same view of what users are doing.