I like that Userpilot helps us with automated onboarding, tracking feature usage, and looking at platform usage metrics to see how it’s being used, what’s good or bad, and what we need to tweak. The support and customer service have been really great, and they’ve helped us every step of the way to get the system set up, implemented, and going. I’m also a big fan of the friendliness and usability of the platform. I like the session replay because it gives us a look into how customers use the platform, as well as the Chrome extension for building the web app and the walkthroughs. Setup was fairly easy once we had training and understood the features.

Setup was quick. Two questions and I was straight into a usage dashboard showing daily, weekly and monthly active users for our product. As a PM, having product usage and in-app messaging in one place is the main draw. We're using it to see which customer accounts are interested in a new feature, and to target in-app messages to the accounts that are ready for it. [Add something specific you liked, e.g. a guide you built, a segment, a survey.]

I really enjoy using Userpilot because it's very easy to use and it captures so much data, which is incredibly helpful. The customer experience team is also excellent, as they are very knowledgeable and helpful.