Upland Software

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965 reviews
  • 27 profiles
  • 46 categories
Average star rating
4.4
Serving customers since
2010

Upland Software Solutions

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Upland ComSci

24 reviews

Upland ComSci helps enterprise organizations see the total cost of IT and related projects to refocus budgets and get more done. The solution equips customers around the world with the right data, visibility, and analytical capabilities to make smarter decisions

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Upland BA Insight

24 reviews

Upland BA Insight’s AI enablement platform allows enterprises to access, prepare, and expose the knowledge needed to power AI projects. BA Insight supercharges enterprise AI through its AI agnostic approach using vector search, data chunking, ML, NLP, and security trimming to index, enrich, and display knowledge from all connected sources.

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Upland RO Innovation

19 reviews

Upland RO Innovation is customer reference management software for companies that win. The platform enables businesses to automatically serve up the best customer references, when they’re needed, use AI to leverage intelligence from Sales Wins, and track the impact of references on sales. With integrations to CRM systems like Salesforce, Microsoft Dynamics, and HubSpot, RO Innovation makes it easy to find customer references and testimonials to help sales teams close deals, faster.

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Upland InGenius

14 reviews

Upland InGenius is a Computer Telephony Integration (CTI) platform that integrates CRM and call center systems to increase productivity. InGenius enables agents to deliver personalized experiences with AI while protecting technology infrastructure investments.

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Upland Objectif Lune - OL Connect

14 reviews

Upland Objectif Lune helps companies automate business communications processes with its digital transformation solutions. With OL Connect technology, customers can create, personalize, and distribute transactional and promotional documents without changes to existing business systems.

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Upland Eclipse PPM

11 reviews

Upland Eclipse PPM is project portfolio management software that makes it easy to set priorities, work together, and get things done. The solution enables organizations across enterprise PMO, program management, and IT to manage resources, assign tasks, and collaborate – all with 100% visibility into status updates and financials for every project across the portfolio.

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Upland PowerSteering

6 reviews

Upland PowerSteering is enterprise project portfolio management software that helps manage business transformation and Continuous Improvement initiatives from ideation to execution. The solution enables customers across enterprise PMO, corporate strategy, supply chain, IT, and tactical business operations to reduce waste, forecast and track capital and operational savings, and execute with speed.

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Upland Intelligent Capture

4 reviews

Upland Intelligent Capture is an advanced cloud-based document capture software with routing and fax. The solution improves efficiency by harnessing powerful AI-enhanced OCR technology to automatically classify documents, extract data, and deliver it downstream to any application.

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Upland Cimpl

3 reviews

Upland Cimpl is technology expense management software that helps IT teams focus on what they do best without limitations: Driving value and getting things done. Enterprise and public sector organizations use Cimpl and Upland’s Managed Services team to simplify the procureto-pay process for technology products and services across mobile, telecom, and cloud. The solution enables the optimal spend of IT budget by eliminating zero-usage devices and billing discrepancies.

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Upland Software Reviews

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Star Rating
642
253
49
10
11
Verified User
A
Senior Program Manager
Mid-Market (51-1000 emp.)
3.5/5

RightAnswers excels in knowledge management with robust KCS-aligned workflows and governance, serving as a reliable system of record for organizational knowledge. However, the user experience is outdated, and integrating with major enterprise platforms can be complex and labor-intensive.

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Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Verified Current User
Review source: Organic

A Strong KCS-Aligned Knowledge Platform with Room to Modernize

What I like best about Upland RightAnswers is the knowledge-authoring experience. The WYSIWYG editor is simple and intuitive for day-to-day use, and it allows us to create and segment content for multiple audiences while maintaining appropriate governance. The platform is flexible enough to support our Knowledge-Centered Service, or KCS, practices rather than requiring us to force our processes into a rigid model. The keyword search is fast and effective, consistently placing relevant articles near the top of the results. Our users have been more satisfied with the search experience than they were with our previous knowledge platform. We have found its traditional keyword search particularly effective for our highly technical content. Upland also provided strong support during implementation and helped us complete the setup and launch successfully. Their team works with us to understand our requirements and accommodate our needs within the product and their business constraints. Upland’s KCS v6-certified training is another significant advantage because we can receive KCS guidance from the same company that develops the platform. This gives us a stronger connection between the training, the product’s capabilities, and the KCS practices it is intended to support. Although our Salesforce integration has room to improve, RightAnswers provides the core ability to search for and link knowledge from our CRM workflow. Overall, the combination of intuitive content creation, effective keyword search, KCS alignment, and responsive support makes RightAnswers valuable to our knowledge program. Upland has provided one of the best vendor experiences I have had during my 15 years with my company, and we have developed a strong, trusted working relationship.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
10/23/2026
Validated Reviewer
Verified Current User
Review source: Organic

Adds Great Structure to Keep Complex Workflows Coordinated

I love how structure we can add to our workflow to stay coordinated with the many different content and campaign types we have.

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HQ Location:
Austin, TX

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What is Upland Software?

Upland Software is the intelligence layer that unifies and contextualizes enterprise knowledge, content, and data, turning isolated information into actionable outcomes for every human and agent. More than 1,100 enterprise customers rely on Upland's deep domain expertise to unlock the full value of their AI and agent-driven operating models, driving measurable outcomes across customer experience, employee productivity, and regulatory compliance.

Details

Year Founded
2010
Ownership
NASDAQ:UPLD