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UMAI

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38 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
2016
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UMAI Reviews

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Mama N.
MN
Mama N.
03/04/2026
Validated Reviewer
Review source: Organic

Streamlines Restaurant Operations Efficiently

|UMAI
What I like about UMAI is its all-in-one system that combines reservations, table management, and guest CRM into one platform. It helps us streamline core restaurant operations by simplifying reservations, waitlists, guest info, and table management, so we're not juggling manual books or systems. The automated reminders reduce no-shows, capturing guest preferences helps personalize service and improve customer loyalty, which ultimately saves time, reduces manual errors, and makes daily restaurant operations much more efficient.
Badrul Naim B.
BB
Badrul Naim B.
Junior Barista at Sunbather Coffee
02/24/2026
Validated Reviewer
Review source: Organic

Effortless Table Management, Seamless Experience

|UMAI
I like the seating optimization in UMAI. It allows me to manage tables seamlessly without much manual work. Setting up UMAI was super easy, which is always a big plus.
Slyvia T.
ST
Slyvia T.
Psychology graduate at Help University College
02/13/2026
Validated Reviewer
Review source: Organic

Easy, Flexible Reservation Control with Time-Saving Automation and 24/7 Support

|UMAI
UMAI gives me full control of all reservations in one system. It’s easy to use, quick to set up, and flexible enough to match how our restaurant operates. Features like the tag system, table automation, timeline view, and guest database keep everything clear at a glance and make it simple to stay organised. Overall, it saves time, reduces human error, and helps the team handle busy services more smoothly. The 24/7 support is also a major advantage—there’s always someone available to assist whenever we need help.

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HQ Location:
Kuala Lumpur, MY

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What is UMAI?

UMAI is a technology company that specializes in providing software solutions for the hospitality industry, specifically targeting restaurants. Their platform aims to optimize restaurant operations through features like table management, automated marketing tools, reservation systems, and customer relationship management. By integrating these solutions, UMAI helps restaurants increase efficiency, improve customer service, and boost profitability. They focus on creating seamless experiences for both restaurant operators and their customers by utilizing cutting-edge technology.

Details

Year Founded
2016
Website
www.umai.io