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UMAI

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38 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
2016
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UMAI Reviews

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34
4
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Chin C.
CC
Chin C.
F&B Operation Manager / Event Planner
01/13/2026
Validated Reviewer
Review source: Organic

Efficient Reservation Management with Slight Email Glitches

|UMAI
I use UMAI for restaurant reservations and appreciate its ability to compile all my reservations efficiently. I like that UMAI allows me to analyze detailed data from all the reservations, whether it's by total visits, existing guests, or new guests. The setup process is clear, including operation hours, table arrangements, guest count, and time-slot reservation management.
Eunice L.
EL
Eunice L.
Student at University of London
12/09/2025
Validated Reviewer
Review source: Organic

Effortless Reservations and Stellar Support

|UMAI
I really appreciate UMAI for its ability to streamline and automate our restaurant's reservation funnel, which minimizes manual work and allows us to focus on important tasks. Having a single source of truth with its customer database enables us to make marketing decisions faster. I am impressed by the great software quality and the incredibly fast customer support responses. The reservation management feature is bulletproof, providing a full hands-off experience with reliable automation. Review management is another standout feature, helping to keep negative feedback private while promoting positive ones. The setup process was very simple too. UMAI handled everything by interacting directly with us, making it easy for us to get started.
Verified User in Food & Beverages
UF
Verified User in Food & Beverages
10/16/2025
Validated Reviewer
Verified Current User
Review source: Organic

Great Ease of Use and Support, but High Staff Turnover at UMAI

|UMAI
Ease of Use Customer Support Ease of Implementation

About

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HQ Location:
Kuala Lumpur, MY

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What is UMAI?

UMAI is a technology company that specializes in providing software solutions for the hospitality industry, specifically targeting restaurants. Their platform aims to optimize restaurant operations through features like table management, automated marketing tools, reservation systems, and customer relationship management. By integrating these solutions, UMAI helps restaurants increase efficiency, improve customer service, and boost profitability. They focus on creating seamless experiences for both restaurant operators and their customers by utilizing cutting-edge technology.

Details

Year Founded
2016
Website
www.umai.io