TeleCMI
302 reviews
- 1 profiles
- 4 categories
Average star rating
4.8
Serving customers since
2016
TeleCMI Reviews
JA
Jawaria A.
TeleCMI: Seamless CRM Integration and Top-Notch Support
I use TeleCMI for CRM integration and it improves call quality. I appreciate the good support they provide. I like the user analysis feature; tracking user reports and monitoring user information live has been beneficial. With the help of the support people, it was very easy to understand and set up TeleCMI tools.
GK
Ganesh K.
DirectorEnhanced Customer Support with Sticky Agent
I like using TeleCMI for our customer support because it provides a virtual number, and incoming calls to that number are distributed equally among our agents. The other ringing rules, like one by one and simultaneously, are quite handy, but we mostly use equal distribution. My favorite feature is the sticky agent. If a client calls and is assisted by one agent, all their follow-up calls go directly to the same agent. This feature ensures our repeated customer calls land with the same agent who initially addressed their query, which I find incredibly valuable. Additionally, the initial setup was smooth as the TeleCMI team took care of everything.
SM
Santhosh M.
Seamless Calls and Messaging with TeleCMI
I like TeleCMI because the connectivity card ratio is good and the voice mail is good too. The dashboard is very well designed, and I didn't face any call quality issues or voice breaking issues when making back-to-back calls to customers. Additionally, the setup was very easy.
About
What is TeleCMI?
TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency. TeleCMI offers virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, PIOPIY - An API-based developer telephony platform, cloud contact center services and hosted PBX solutions.
Details
Year Founded
2016
Website
telecmi.com