TeamSupport

Show rating breakdown
893 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.4
Serving customers since
2008

Profile Name

Star Rating

577
263
41
4
8

TeamSupport Reviews

Review Filters
Profile Name
Star Rating
577
263
41
4
8
Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
02/27/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great Ticket Visibility and Cross-Team Collaboration in One Place

Wide yet selective visibility of an issue (in form of ticket). And ability to bring in additional support from different domains to help resolve a particular issue. Another big positive is that the problem and its resolution/steps remain in a single place for future reference
GJ
Genai J.
Support Admin and Compliancy AssistantSmall-Business (50 or fewer emp.)
02/26/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Efficient Customer Communication, Needs Personalization

I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a question is asked after hours are wonderful, and you cannot miss the notification sound. The initial setup was also very simple.
Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
02/26/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

More Than a Ticketing System

I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive function into a strategic advantage. It’s not just about solving issues faster; it’s about understanding customers better.

About

Contact

Phone:
+1 (800) 596-2820
HQ Location:
Dallas, TX

Social

What is TeamSupport?

TeamSupport is a customer operations and intelligence platform for B2B companies that unifies onboarding, support, and customer success—turning everyday customer interactions into signals that drive coordinated action for adoption, retention, and expansion. This all-in-one, AI-native platform delivers account-level intelligence by connecting post-sale customer activity directly to revenue outcomes. TeamSupport captures signals across support tickets, response times, product adoption, feedback and sentiment, and even customer silence to identify which accounts require proactive engagement. • Unify Signals: Bring together customer data from support, onboarding, success, and product feedback in a single platform • Interpret Risk & Opportunity: Use contextual intelligence to identify churn risk early and uncover expansion opportunities • Orchestrate Action: Trigger automated playbooks and workflows across support ticketing, onboarding, renewals, and customer engagement • Drive Revenue Outcomes: Improve activation, increase product adoption, strengthen retention, and grow ARR. TeamSupport helps B2B teams reduce response times, prevent ticket backlogs, eliminate customer health blind spots, and drive sustainable customer growth

Details

Year Founded
2008