TeamSupport

Show rating breakdown
893 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.4
Serving customers since
2008

Profile Name

Star Rating

577
263
41
4
8

TeamSupport Reviews

Review Filters
Profile Name
Star Rating
577
263
41
4
8
NK
NIkole K.
Customer Success CoordinatorSmall-Business (50 or fewer emp.)
08/13/2024
Validated Reviewer
Verified Current User
Review source: Organic

A Software platform easy to use!

Team support has a user-friendly layout. Captures everything we need all in a easy layout. Easy to customize on what your company needs are. Allows you to transition one ticket type to another with ease.
Verified User in Airlines/Aviation
AA
Verified User in Airlines/Aviation
Mid-Market (51-1000 emp.)
08/08/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great Product to handle tickets and provide great customer service

I love the ability to track my clients' customer distress index and know which clients may need some more attention. Previously we managed our tickets via email and we had no way to measure their happiness. The feature to create custom reports is great to slice and dice all sorts of data. The Knowledge Base allows us to have the users of our product review articles and provide them with tools for self-help.
mohineeraj m.
MM
mohineeraj m.
Application Support EngineerMid-Market (51-1000 emp.)
08/08/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Good Product

Features which helps to download reports

About

Contact

Phone:
+1 (800) 596-2820
HQ Location:
Dallas, TX

Social

What is TeamSupport?

TeamSupport is a customer operations and intelligence platform for B2B companies that unifies onboarding, support, and customer success—turning everyday customer interactions into signals that drive coordinated action for adoption, retention, and expansion. This all-in-one, AI-native platform delivers account-level intelligence by connecting post-sale customer activity directly to revenue outcomes. TeamSupport captures signals across support tickets, response times, product adoption, feedback and sentiment, and even customer silence to identify which accounts require proactive engagement. • Unify Signals: Bring together customer data from support, onboarding, success, and product feedback in a single platform • Interpret Risk & Opportunity: Use contextual intelligence to identify churn risk early and uncover expansion opportunities • Orchestrate Action: Trigger automated playbooks and workflows across support ticketing, onboarding, renewals, and customer engagement • Drive Revenue Outcomes: Improve activation, increase product adoption, strengthen retention, and grow ARR. TeamSupport helps B2B teams reduce response times, prevent ticket backlogs, eliminate customer health blind spots, and drive sustainable customer growth

Details

Year Founded
2008