SurveyMonkey

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24,395 reviews
  • 3 profiles
  • 10 categories
Average star rating
4.4
#1 in 9 categories
Grid® leader
Serving customers since
1999

Profile Name

Star Rating

15788
7060
1241
180
126

SurveyMonkey Reviews

Review Filters
Profile Name
Star Rating
15788
7060
1241
180
126
Yaseen A.
YA
Yaseen A.
FreelancerSmall-Business (50 or fewer emp.)
10/23/2026
Validated Reviewer
Review source: Organic Review from User Profile
Translated Using AI

Very Easy to Use, Smooth Experience

It's very easy to use and I didn't have any issue.
Mahmoud M.
MM
Mahmoud M.
WriterSmall-Business (50 or fewer emp.)
10/20/2026
Validated Reviewer
Review source: Seller invite

Easy-to-Use Surveys, Though Questionnaires Can Drag On

I find SurveyMonkey easy for participants to use, especially with multiple-choice questions. It’s easy when I ask someone to fill out a survey or when someone asks me to give feedback. I like using multiple-choice options rather than asking people to write comments, and I find it spreads well around the website. The setup was okay and about 75% easier than other tools.
Verified User
G
Verified User
Mid-Market (51-1000 emp.)
10/14/2026
Validated Reviewer
Review source: Thank You page

Flexible Surveys for NPS and CSAT, with Some Setup Limits

I like that I can set up surveys the way I want, choose different ways to send them, and personalize the message. SurveyMonkey helps me keep track of survey KPIs like NPS and CSAT. The initial setup was very easy, and the guides helped me get started. Other than some limits on how I can arrange a survey, it works great.

About

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HQ Location:
San Mateo, CA

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What is SurveyMonkey?

SurveyMonkey is a global leader in online surveys and forms. Our fast, intuitive platform empowers people with the insights they need to make decisions quickly and confidently. We provide answers to more than 20 million questions every day, helping organizations of all sizes build products people love, create winning marketing strategies, delight their customers, and cultivate an engaged and happy workforce.

Details

Year Founded
1999