Product Avatar Image

SupportLogic

Show rating breakdown
4.7 out of 5 stars
25 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.7
Serving customers since
2016

Profile Name

Star Rating

21
4
0
0
0

SupportLogic Reviews

Review Filters
Profile Name
Star Rating
21
4
0
0
0
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
08/22/2022
Validated Reviewer
Verified Current User
Review source: Organic

Excellent Application

|SupportLogic
Single interface to view all work load for proactive predictive analysis via machine learning.
Chitralekha M.
CM
Chitralekha M.
08/21/2022
Validated Reviewer
Review source: Organic

Enhance Support and Customer Experience

|SupportLogic
This tool is great and highly beneficial when used regularly as a day-to-day tool. This improves managers' productivity concerning assisting their team in different key areas. I like three features the most - sentiment signals, system alerts & custom dashboards.
AR
Abdul Hameed R.
08/18/2022
Validated Reviewer
Review source: Organic

Proactive Escalation Management

|SupportLogic
It helps my team to proactively lookout for any potential escalations or negative customer experiences.

About

Contact

HQ Location:
San Jose, California

Social

@SupportLogicInc

What is SupportLogic?

SupportLogic is a technology company offering a platform designed to enhance customer support operations through advanced artificial intelligence and machine learning capabilities. Their platform aims to extract actionable insights from customer interactions and feedback, allowing organizations to proactively address customer issues, improve customer satisfaction, and prevent churn. By analyzing existing support tickets and communications, SupportLogic provides real-time intelligence and recommendations to help support teams prioritize critical issues, reduce response times, and optimize overall customer service performance.

Details

Year Founded
2016