SupportLogic
25 reviews
- 1 profiles
- 2 categories
Average star rating
4.7
Serving customers since
2016
SupportLogic Reviews
ML
Mark L.
Mitigating Potential Support Escalations
It helps us sift through the sea of incoming support tickets and brings to the foreground any that require more immediate attention and might potentially escalate. Also gives us insights into the good things our customers say about us too!
CR
Christopher R.
Senior Manager, Technical Adoption and Escalations at QlikUltimate Time Saver!
The best feature has to be the Insights on the Console. This has saved us many times by alerting staff to a customer requesting a phone call or a case that is more urgent than initially logged. These Insights, delivered to a central location where actions are tracked, save us a ton of time and show our customers that we are actively listening to their feedback.
MC
Mike C.
AI is the ultimate technology to positively streamline the customer support experience
Support Logic is intelligent app the provides a conacopia of information and details in a single view. What you can do on 1 screen in Support Logic will take you several in Salesforce
About
What is SupportLogic?
SupportLogic is a technology company offering a platform designed to enhance customer support operations through advanced artificial intelligence and machine learning capabilities. Their platform aims to extract actionable insights from customer interactions and feedback, allowing organizations to proactively address customer issues, improve customer satisfaction, and prevent churn. By analyzing existing support tickets and communications, SupportLogic provides real-time intelligence and recommendations to help support teams prioritize critical issues, reduce response times, and optimize overall customer service performance.
Details
Year Founded
2016
Website
www.supportlogic.com