SupportLogic
25 reviews
- 1 profiles
- 2 categories
Average star rating
4.7
Serving customers since
2016
SupportLogic Reviews
AI
Verified User in Information Technology and Services
The SupportLogic team is great and the product is super helpful.
Escalation predictions and sentiment scores are beneficial.
MB
Mike B.
Insights That Lead to Proactive Actions
The most helpful thing about SupportLogic is that it gives us a clear view of our support system and how it is performing. By leveraging predictive insights, managers can prevent fires by focusing on the embers. It also allows us to see where improvements can be made and track the performance of our support team over time.
RN
Roger N.
SupportLogic has helped us reduce escalations
The AI and the alerts, particularly around Likely to Escalate cases
About
What is SupportLogic?
SupportLogic is a technology company offering a platform designed to enhance customer support operations through advanced artificial intelligence and machine learning capabilities. Their platform aims to extract actionable insights from customer interactions and feedback, allowing organizations to proactively address customer issues, improve customer satisfaction, and prevent churn. By analyzing existing support tickets and communications, SupportLogic provides real-time intelligence and recommendations to help support teams prioritize critical issues, reduce response times, and optimize overall customer service performance.
Details
Year Founded
2016
Website
www.supportlogic.com