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SupportLogic

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4.7 out of 5 stars
25 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.7
Serving customers since
2016

Profile Name

Star Rating

21
4
0
0
0

SupportLogic Reviews

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Profile Name
Star Rating
21
4
0
0
0
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
10/31/2022
Validated Reviewer
Verified Current User
Review source: Organic

A must-have tool

|SupportLogic
SupportLogic's sentiment model and alerts allow our team to address customer cases that are "Likely To Escalate" proactively, responding before a customer escalates. The Insights dashboard is easy to read and allows us to see cases that need the most attention. A must-have tool for any Support organization!
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
10/27/2022
Validated Reviewer
Review source: Organic

My 3 year experience

|SupportLogic
I like the console and alongside that Alerts to keep on top of it in realtime. I also like looking into the customer board it really helps to keep on top of our top customers.
Verified User in Computer Software
AC
Verified User in Computer Software
10/27/2022
Validated Reviewer
Review source: Organic Review from User Profile

SupportLogic enables a more proactive approach to support

|SupportLogic
SupportLogic allows us to be more proactive and stay ahead of issues before they become larger. It also provides great insights as to where our team may need more enablement or we may need to evaluate if our internal processes are in the way of a better customer experience. The integration with Slack really helps us make a more seamless experience for users and react even more quickly to alerts as well.

About

Contact

HQ Location:
San Jose, California

Social

@SupportLogicInc

What is SupportLogic?

SupportLogic is a technology company offering a platform designed to enhance customer support operations through advanced artificial intelligence and machine learning capabilities. Their platform aims to extract actionable insights from customer interactions and feedback, allowing organizations to proactively address customer issues, improve customer satisfaction, and prevent churn. By analyzing existing support tickets and communications, SupportLogic provides real-time intelligence and recommendations to help support teams prioritize critical issues, reduce response times, and optimize overall customer service performance.

Details

Year Founded
2016