SupportLogic
25 reviews
- 1 profiles
- 2 categories
Average star rating
4.7
Serving customers since
2016
SupportLogic Reviews
LL
Lydia L.
Easy to use to stay on track with proactive escalation alerts
Insightful and able to help me stay on top ensuring customer tickets don't get escalated.
EC
Verified User in Computer Software
Support Logic conveys customer sentiment in an objective and actionable manner
The ability to share customer sentiment with the product team and show them from a quantifiable, objective point of view where our customers were struggling the most.
The information from Support Logic was consistent with the information I'd been communicating and It was great to have validation and, be able to present facts without frustration.
AR
Alexander R.
Owner of Education with EfficiencySupportLogic is an innovative solution for pro-active support organizations!
The ability to predict customer behaviors and render insights instantly to Support Managers, Escalation Managers and Support Leaders.
About
What is SupportLogic?
SupportLogic is a technology company offering a platform designed to enhance customer support operations through advanced artificial intelligence and machine learning capabilities. Their platform aims to extract actionable insights from customer interactions and feedback, allowing organizations to proactively address customer issues, improve customer satisfaction, and prevent churn. By analyzing existing support tickets and communications, SupportLogic provides real-time intelligence and recommendations to help support teams prioritize critical issues, reduce response times, and optimize overall customer service performance.
Details
Year Founded
2016
Website
www.supportlogic.com