SupportLogic
25 reviews
- 1 profiles
- 2 categories
Average star rating
4.7
Serving customers since
2016
SupportLogic Reviews
PM
Patrick M.
Transform your Support Experience
SupportLogic simplifies Support operations. The signals captured by the platform allow us to take proactive actions on customer sentiment, potentially avoiding a future escalation and/or customer frustration. When you combine this to the automated case assignment based on skill and previous case history, it becomes a very powerful tool to improve the overall support experience.
MK
Madhu K.
Good Product for Customer Success
Single Pane of Glass to look at all Customer related issues. We can manage Escalations and Backlogs and proactively identify the Escalations.
The insights provide data at a granular level
DC
David C.
Technical Support Manager CommscopeGreat tool for customer success!
I can check everything that requires attention from a single interface.
About
What is SupportLogic?
SupportLogic is a technology company offering a platform designed to enhance customer support operations through advanced artificial intelligence and machine learning capabilities. Their platform aims to extract actionable insights from customer interactions and feedback, allowing organizations to proactively address customer issues, improve customer satisfaction, and prevent churn. By analyzing existing support tickets and communications, SupportLogic provides real-time intelligence and recommendations to help support teams prioritize critical issues, reduce response times, and optimize overall customer service performance.
Details
Year Founded
2016
Website
www.supportlogic.com