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SupportLogic

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4.7 out of 5 stars
25 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.7
Serving customers since
2016

Profile Name

Star Rating

21
4
0
0
0

SupportLogic Reviews

Review Filters
Profile Name
Star Rating
21
4
0
0
0
Verified User in Computer Software
EC
Verified User in Computer Software
04/14/2023
Validated Reviewer
Review source: Organic

Elevated Customer Experience

|SupportLogic
I liked about the ability to see customer sentiments/signals early in the case life cycle and act on those. The dashboard is intuitive and interfaces well with the backend CRM system.
Verified User in Computer Software
AC
Verified User in Computer Software
02/25/2023
Validated Reviewer
Verified Current User
Review source: Organic

SupportLogic has a powerful value proposition and strong CSAT improvement potential

|SupportLogic
SupportLogic has a powerful value proposition and the potential to have a significant business impact around Support CSAT improvements in general What I find most powerful and useful is the Escalation prediction capability and all the tool features around it
Darren B.
DB
Darren B.
Senior Director Customer Support and Services at Ruckus Networks
02/12/2023
Validated Reviewer
Review source: Organic

Contemporary technology being used to improve common Technical Support operational issues

|SupportLogic
Supportlogic allows us to better manage our backlog and become more proactive in our escalation management and reduces the burden on our Managers

About

Contact

HQ Location:
San Jose, California

Social

@SupportLogicInc

What is SupportLogic?

SupportLogic is a technology company offering a platform designed to enhance customer support operations through advanced artificial intelligence and machine learning capabilities. Their platform aims to extract actionable insights from customer interactions and feedback, allowing organizations to proactively address customer issues, improve customer satisfaction, and prevent churn. By analyzing existing support tickets and communications, SupportLogic provides real-time intelligence and recommendations to help support teams prioritize critical issues, reduce response times, and optimize overall customer service performance.

Details

Year Founded
2016