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Sobot

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4.9 out of 5 stars
40 reviews
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  • 21 categories
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4.9
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Sobot Omnichannel Suite

40 reviews

Sobot offers contact center solutions, including both customer service and marketing. Our product range includes AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API. We commit to delivering an omnichannel and intelligent solution, ensuring seamless customer interactions across various channels. We have notable clients such as Samsung, OPPO, DFS, Philips, J&T, and Air Liquide. Additionally, we have established partnerships with industry giants like AWS, Alibaba Cloud, and Meta. We want to empower businesses to achieve better customer experiences and higher satisfaction levels. Through providing cutting-edge solutions, we hope to drive success for our clients globally.

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Olivia R.
11/17/2025
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Verified Current User
Review source: Organic

Scalable Customer Engagement with Sobot Omnichannel Suite

|Sobot Omnichannel Suite
As an Executive Sponsor overseeing our customer experience transformation, what stands out most is Sobot’s consistent stability and seamless integration across channels. The platform’s intelligent routing, automation workflows, and real-time dashboards help us maintain high operational efficiency while ensuring personalized service. The ability to track team performance, customer satisfaction, and interaction trends in one place has elevated our decision-making and accelerated service delivery.
AS
Alex S.
11/17/2025
Validated Reviewer
Review source: Organic

Streamlined Support for Complex Technical Queries

|Sobot Omnichannel Suite
The chatbot is impressive in handling technical questions before routing them to engineers. We also appreciate the clean integration with our existing DevOPs tools. It helps us maintain a professional customer support experience.
AR
Anas R.
08/05/2025
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Verified Current User
Review source: Organic

Sobot Makes Multi-Channel Support Effortless

|Sobot Omnichannel Suite
I love how Sobot brings all our client conversations into one dashboard. In real estate, clients reach out through so many channels — web chat, email, WhatsApp, even WeChat — and Sobot keeps everything organized so we never miss a message. The AI chatbot handles common questions instantly, which saves our team hours each week and lets us focus on serious buyers and sellers. The mobile app is also a game-changer for responding on the go.

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HQ Location:
Singapore, SG

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What is Sobot?

Sobot is a customer service automation platform designed to enhance support operations through AI-powered chatbots and live chat solutions. The platform aims to streamline communication and improve customer interactions by providing automated responses to common inquiries while also offering the option to seamlessly escalate more complex issues to human agents. Sobot's intuitive interface and robust integration capabilities allow businesses to deploy and manage their customer support systems efficiently.

Details

Website
sobot.io