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Sobot

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4.9 out of 5 stars
40 reviews
  • 1 profiles
  • 21 categories
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4.9
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Sobot Omnichannel Suite

40 reviews

Sobot offers contact center solutions, including both customer service and marketing. Our product range includes AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API. We commit to delivering an omnichannel and intelligent solution, ensuring seamless customer interactions across various channels. We have notable clients such as Samsung, OPPO, DFS, Philips, J&T, and Air Liquide. Additionally, we have established partnerships with industry giants like AWS, Alibaba Cloud, and Meta. We want to empower businesses to achieve better customer experiences and higher satisfaction levels. Through providing cutting-edge solutions, we hope to drive success for our clients globally.

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Sobot Reviews

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CB
Chris B.
Founder and CEO
05/19/2026
Validated Reviewer
Verified Current User
Review source: Organic

Useful AI Chatbot, Stable Platform, and an Intuitive Interface

|Sobot Omnichannel Suite
The AI chatbot functionality has also been genuinely useful for handling repetitive inquiries like account status checks, onboarding questions, and routing requests to the right department. It reduced pressure on our agents while still maintaining a smooth customer experience. The platform feels stable, and the interface is intuitive enough that onboarding new support staff didn’t take long.
Flora .
F
Flora .
03/18/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Effortless Integration, Powerful Support

|Sobot Omnichannel Suite
I really like Sobot Omnichannel Suite's omnichannel features that integrate all the channels like our official website, live chat, email, and phone calls into a unified system. This makes it very convenient for our agents to address customer requests without switching between systems. The support team has been great, accompanying us from setup to after-sales operations and always reacting timely to our requests, usually responding within twelve hours. I also find its features to be very powerful, with a stable call center system that supports both inbound and outbound calls, and an intelligent chatbot that effectively handles common customer issues and FAQs.
Natalie G.
NG
Natalie G.
Chief Engineering Officer
11/18/2025
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

It Juggles 8 Languages Without Breaking a Sweat

|Sobot Omnichannel Suite
A French user was frustrated about their streak reset, and Sobot not only apologized in perfect French but detected their regional dialect and made a joke about Parisian weather. The user later tweeted about the 'amazing French support agent.' This happens daily across multiple languages

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HQ Location:
Singapore, SG

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What is Sobot?

Sobot is a customer service automation platform designed to enhance support operations through AI-powered chatbots and live chat solutions. The platform aims to streamline communication and improve customer interactions by providing automated responses to common inquiries while also offering the option to seamlessly escalate more complex issues to human agents. Sobot's intuitive interface and robust integration capabilities allow businesses to deploy and manage their customer support systems efficiently.

Details

Website
sobot.io