I love Sierra's automated customer support because it resolves customer issues 24/7 without any human assistance and answers every problem very carefully. Additionally, it is most beneficial for omnichannel delivery as it is available across all mediums like voice calls, emails, and chat at once. I also liked that all mediums work well and are easy to use.

I like how quickly Sierra can handle routine customer requests without needing someone from our team to jump in every time. It's great for automating some of the more repetitive conversations, which saves us a lot of time and allows our team to focus on more complex issues. I appreciate that it keeps the support experience consistent and that it feels pretty natural to use. The transition from our previous platform was fairly straightforward, and the initial setup was relatively easy, with a helpful onboarding process.

I like how Sierra isn't like a chatbot but rather a bot that understands the workings of certain things and makes it understandable and easier to manage. I find the setup to be relatively easy.