What I like most is that it lets us build sophisticated AI agents without needing a huge engineering team. Anyone can define workflows in plain English using Agent Studio, while developers still have full control with the Agent SDK when they need it. I also really appreciate the outcome-based pricing, since we only pay when the agent actually resolves an issue—not just for usage or seats.

I like Sierra's AI-powered conversations and automations. It provides quick, accurate responses and integrates well with our recruiting workflow. It helps in reducing recruiter workload by handling repetitive candidate questions and improving response time, which keeps candidates engaged. Sierra saves us a lot of time and the initial setup was pretty easy and quick.

I like Sierra's ability to deliver natural, human-like conversations while maintaining high accuracy and consistency. It automates routine requests and seamlessly handles more complex conversations by routing them to human agents, which has significantly improved both team efficiency and overall customer experience. I also appreciate how it feels more personalized, helping customers feel understood rather than like they're talking to a basic chatbot. It asks relevant follow-up questions and provides accurate responses, leading to higher first contact resolution rates and better customer experience. The setup is easy too.