I like that you can customize your setup so much. You can setup all the prompts you need for tickets, customize your portal, and much more.

I really like the fast, responsive interface, and the fact that they are very open with their pricing. The flexibility for small businesses really helps make this work for us. The support team has been extremely responsive and helpful, very open to suggestions and questions about the future updates to SherpaDesk. We've been able to set up our client rate plans, expenses, and invoice with an integration to Quickbooks Online for easy accounts receivable. It integration with our remote monitoring and maintenance platform (NinjaRMM), which allows alerts to come over and be associate with user tickets and assets.

The synchronization with our Freshbooks account made setting this up a breeze. We imported all clients and can sync our timesheets to our projects and clients in Freshbooks easily. No more double entering of information! The sync with Ninja was also easy to do. I love the fact that we can enter time without a ticket, which speeds things up for little jobs. The interface is modern and navigation is quite intuitive. Support is lightning fast...I mean...almost instant with emails...which is unheard of. The creation of tickets is easy and is done much quicker than the other companies I tried. I find that teaching my staff this software is much easier because of the intuitive design.