- Good UI - Relatively easy to setup to get the basic feature up and running reasonably quickly. Some of the more advanced features take a longer. - Can use a subset of features to get you up and running, so don't have to try to learn everything for it to work and get using it. - Great technical & sales support. Very quick to respond. Even implmented a couple of new feature requests within a few months. - Integrates well with Xero, we are now doing invoicing with a few mouse clicks - All the content either in a ticket or a knowledge base appears to be indexed (though you do need to give it a bit of time after added data). So you can easily search for say a problem you had and it will bring up related tickets or KB articles that you've created that contain what you've searched for. Which I know some other PSA software doesn't eg N-Able - Good pricing and having the first User free is a good way to test the package yourself before commiting to it. - Easy to use, we've tried Connectwise and for what we wanted out of a PSA it's just too complex to setup and even using is a bit cumbersome. SherpaDesk is much easier and much better support.

Sherapdesk has a lot of the desired features built-in straight out of the box. You can quickly setup up your ticketing queues and request within minutes. It allows you to set up rules for closing out tickets/reopening depending on your needs.

Sherpadesk is a very user-friendly ticketing system that you can start deploying within 15 minutes of opening right out of the box. You can quickly manage the queues and keep track of the age of each request.