Quiq was started by folks that worked for Right Now, hence Oracle Service Cloud, therefore they integrate very well with our technology stack. They retain this startup mentality when approaching the new world of AI development.

Continuous expansion of the feature portfolio; fast TAT on support; collaborative response to feature requests

Quiq’s technology and team consistently exceed expectations. From day one, the platform stood out as a strong fit for our operating model, especially due to its flexible pricing structure. Moving away from painful per seat pricing, common with many other platforms, was a game changer for us as a BPO supporting multiple brands and fluctuating volumes. Both the customer experience and agent experience far outperform comparable platforms we’ve used. The interface is intuitive, reliable, and easy for agents to adopt quickly, which directly translates to better outcomes for our clients and their customers. Beyond the technology, the partnership itself is outstanding. Quiq’s support team is fast, knowledgeable, and easy to work with. When issues or questions arise, responses are timely and solutions are practical. Their sales and account teams are equally impressive, highly responsive, proactive, and genuinely invested in our success. They consistently go above and beyond to ensure each implementation is smooth and successful, no matter the brand or vertical.