Communication with me is excellent and timely.

After seeing that they had launched direct signup, I mostly wanted to test the platform and see how it compared with other patent renewal providers before making any bigger decision. The first impression was very positive. The onboarding process was also much simpler than expected. We uploaded the portfolio data, their team reviewed the renewal information, and then we could review the upcoming renewal, confirm the instructions, and pay the invoice. Then the renewal was handled, and the updates were visible in the system. That gave us enough confidence to start onboarding more of our portfolio. The platform also looked more modern and easier to use than other solutions I had seen. It was clear where to find the portfolio, upcoming renewals, cost information, documents, and forecasts. The forecasting and document storage functions were especially useful because they made the platform feel like more than just a place to pay renewal fees.

I like the ease of the dashboard software and the speed of communication with the individuals at PatentRenewal.com. It really helps with managing a large number of patents and clarifies when renewals take place, and how much to pay. They're very patient in explaining how the system works, ensuring everything happens on time. The initial setup was very simple as they manage the whole process on our behalf.