I really appreciate Onward VIP Protection+ for its top-tier customer support; it's been a game-changer, especially when dealing with lost, stolen, or damaged orders. The ease of use stands out—I found it very easy to set up with their help, taking about a week to go live. Communication with the support team has been a breeze; they are responsive, accommodating, and always willing to help tackle tough issues. I also value their openness to work with us on added features and aesthetic changes, which makes our partnership seamless. Additionally, Onward's CashBack program has been very beneficial, boosting both our revenue and customer loyalty.

Onward VIP Protection+ saves time for my business by addressing customer order issues like lost packages and defects that used to take us much longer. It's easily integrated into our online store, so the majority of our customers use it, and it helps us tackle fringe cases that used to consume hours each week. Their customer service is also great and very responsive, which is really valuable. The initial setup was very easy because a representative met with us to set it up.

I like that Onward VIP Protection+ offers an MVP of a product like shipping protection with the option to elect into other programs such as order editing and the returns platform. This flexibility is appealing since it allows us to expand without having to make a large implementation leap right away.