Mitel Networks
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The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.
Proven technology for large enterprises that provide a highly-secure and feature-rich communications solution, including real-time workgroup collaboration as well as contact-center capabilities
OpenScape Business combines voice, conferencing, messaging, mobility, and contact center in a single solution. This integration reduces vendor management overhead and eliminates compatibility issues between point solutions. Scale from 2 to 2,000 users without introducing additional platforms or forcing architectural changes to accommodate growth.
Backed by 50 years of communications innovation and 20 years of contact center expertise, Mitel CX delivers a secure, proven platform that enterprises trust to keep every customer interaction clear and connected. Too often, conversations end without action. Mitel CX turns voice and digital interactions into business intelligence, empowering line-of-business leaders to uncover trends, improve outcomes, and drive ROI. When agents have the right tools, service quality follows. Mitel CX gives them AI-driven guidance, real-time visibility, and intelligent workflows that reduce effort and improve results—turning every interaction into a more efficient, satisfying customer experience.
Mitel Mass Notification enables faster delivery and acknowledgment of vital information across a wide range of channels and devices. From crisis communications to routine day-to-day activities such as billing notices, employee communications and announcements, Mitel Mass Notification enables staff to easily and quickly send multi-modal messages in real-time.
Healthcare organizations face fundamental challenges at the point of care: patients are disconnected from their care experience, and clinical staff are burdened with fragmented systems that hinder workflow efficiency. Health Station HiMed provides a hospital‑grade bedside platform for patient infotainment, secure communication, and direct access to clinical information. It lightens staff workload, improves patient satisfaction, and connects with EHR, nurse call, and clinical workflow systems.
Critical events affect us more than ever - companies, organizations, and individuals. Therefore, risk Planning & Mitigation are key success factors to respond quickly and effectively to critical events. Together with our partner Everbridge, Critical Event Management provides answers to critical customer challenges, helps to accelerate the customers digital transformation journey, improves our customers’ operational efficiency, reduces time to resolution and enhances employee and customer experience. We offer risk planning and mitigation when it’s needed the most to keep people safe and businesses running.
When you’re managing hundreds of voice lines across multiple channels, you need more than standard unified communications. Mitel Xpert delivers secure, JITC-certified multi-line orchestration with up to 600 lines per user, all controlled from a single touch interface. Built for financial trading, emergency dispatch, and control centers, it ensures uninterrupted connectivity when every second counts.
Knowing about an issue means you can decrease potential impact before it becomes a problem. Today’s businesses need to stay ahead of interruptions, whether through simple alerts or full-blown incident management. OpenScape Alarm Response streamlines and automates processes during unusual events, reducing risk and making your organization and staff more proactive. Offered in two variations – OpenScape Alarm Response Pro and OpenScape Alarm Response Eco – we provide the alerting, information and automation solution that makes the difference in challenging times.
Mitel Networks Reviews
Milan K.
Senior Software Engineer | Full Stack Expert | React, TypeScript, Node.js, MongoDB, Solidity, React Nativegood experiance
Michael F.
Friendly Support, but Long Wait Times and Rigid User Licensing
Dayo O.
Researcher | Data Analyst | EconometristFlexible and Modern Communication , but Integration and Stability Need Work.
About
What is Mitel Networks?
Mitel Networks Corporation is a global provider of business communications and collaboration software and services. Its offerings include a range of unified communications solutions, which encompass voice, video, and messaging services and solutions that are scalable to fit the needs of all business types, from small businesses to large enterprises. With a focus on innovation and customer satisfaction, Mitel delivers advanced, integrated solutions that allow businesses to connect and collaborate more effectively, increase productivity, and enhance their operational efficiency. Mitel's extensive portfolio includes products for contact center solutions, cloud communications, and collaboration tools, all designed to offer reliability and help businesses to manage their communications infrastructure seamlessly.